RadioShackReviews 32

I bought some shirts on radioshack.com for my husband as a Christmas present (right before Thanksgiving), he loved Radio Shack. I got a confirmation email of my purchase. After waiting until Christmas to receive the order, it had still not arrived. Two days later, I attempted to contact them via their website (submitted a request inquiring about the order). I got an email confirmation, confirming their receipt of my request, stating they would get back to me asap. I waited 10 days, still no response, so I submitted another. FYI, there is a customer support number, but you can't talk to an actual person, it advises you to go to the website and submit a request. I waited another few days with no response. At this point, it was mid-January. I contacted my bank to have the charge removed, explaining the situation and was informed that I had 60 days from the date to dispute the charge, which had passed. Great.

Pretty trash products, i bought a headphones and it only lasted 5 hours until it stopped charging and broke, its absolutely disgusting how a company can sell such horrible products. I don't recommend buying their products.

Radio Shack has been trusted for generations by us for their excellent, unique items at a great price. They have lightning fast shipping which is refreshing this day and age.

I ordered $135 worth of products from them but nothing ever showed up and Radio Shack has so far failed to respond to 45 emails enquiring into the problem. I contacted my bank and they are now pursuing the matter.

Terrible policies for this store.
Tried to purchase speakers online; and then decided to cancel the order less than an hour afterwards; only to get a response by customer service; that they do not do cancellations and instead I need to make a return.

Here is the kicker, they do not cover return fees and also, the return is only store credit. THEY DO NOT REFUND CREDIT BACK TO YOUR CARD! The customer service representative was telling me the return would only give me back store credit.

Will not ever order from this store online again. Not worth the hassle and trouble.

The customer service is farmed out to a call center whose employees have no authorization to resolve an issue, they are not authorized to transfer your call to someone who can.

Items never ship. No resolution. Empty promises are made repeatedly with delivery dates until you just give up. Conflicting information presented in emails about delivery policies.

Take your money, give you a confirmation email that states the USPS is awaiting item and that's where it ends. I think this is mail fraud.

Buyer beware

Okay, I'm updating my review on 7/2. They finally shipped my radio 2 1/2 weeks late. I don't have it in my hands yet, but at least FedEx shows that they have it in their hands. So I'll take back my complaint that you pay immediately and get nothing. However, they still should not charge your credit card until they actually fill and ship the order. I shop online with all kinds of sellers, and almost none charge your card until they ship. They just pre-authorize the charge at order time, then complete the charge at shipment. But I have upgraded my review from 1 star to 3 stars because they did finally ship today what I paid for 3 full weeks ago. But they should not say something is in stock and give you an expected date to receive it when it is not really in stock and is backordered (3 weeks in this case). Not only that, but they do not provide any order status after acknowledging the order, until they ship. So you don't know it's back ordered or what is going on. And customer service tells you nothing about the actual status. At least I am relieved that I did not have to file a complaint with my credit card company to try to retrieve my money. The following is the original review of 6/28: I ordered an AM-FM-Shortwave radio. The web page said expect delivery in 7 to 8 days and that the item was in stock. Eight days passed and it hadn't even been shipped, let alone delivered. I contacted Customer Service. They "apologized" and "escalated" the order. Now 17 days after ordering, still nothing shipped, yet the last communication with them said I should have it in my hands by now. It was a lie. They acknowledged the order. They charged my credit card on day one and took my money. But still no sign of getting my radio. Many other retailers (honest ones) get authorized but don't actually charge your credit card until the item ships. Or else they ship the item right away or let you know what's going on. Radioshack.com does neither. You get no real delivery information. You just get strung along with lies. I checked their web site again for this radio on this 17th day after ordering. It still says the radio is in stock. It still promises delivery within 7 or 8 days. Obviously, the web site is a scam to take your money and you get nothing but the shaft. Total rip-off. NEVER AGAIN Radio-crap. Fool me once, shame on you! You won't fool me twice. Have fun going Chapter 11 (again) you scumbags!

I bought a lap desk and it was absolute junk. I called immediately and asked to start a returns process. They state there are no returns. Nowhere on the product info did it state that. They gave me store credit that will never use on their misleading items. A month later, I received an email from them stating that they noticed I was sent the wrong desk and they would be sending me the correct item at no charge and that there was no need to return my other item. The desk never came, so I emailed and got an absolute runaround from multiple people not giving me am answer. I called customer service and they said to send screenshots of this "so called email". I did. Instead of calling me back, I get another email stating that they only sent that email to people who hadn't received a desk. Complete lie. I have the email stating the exact opposite. I'm convinced this company is a scam. Don't buy!

I ordered a pair of replacement earphone covers for the headphones they sell. They sent the wrong size. I already paid 4.99 for shipping and they require I pay for the return shipping too. So for an item I've already paid 16.37 for I would get back 5.00. Never again will they get my business.

I was saddened when RadioShack filed for bankruptcy and closed most of its stores. Fortunately, they have survived their bankruptcy. They are now owned by the same company that includes stores like Pier1, dressbarn, Stein Mart, and Modell's sporting goods. I've seen dozens of new items added to their product line at radioshack, com and the company plans to open retail stores in key markets. Unfortunately, one thing that did change is the return and exchange policy. Their previous policy was well defined and generous, but now they just make reference to their "30 day refund policy", anything beyond that is left to the discretion of their customer service department. Warranties are handled by the manufacturer of the particular item. If the item is a RadioShack branded item, it is again left to the discretion of RadioShack customer service with no clear warranty stated beyond the 30 day refund policy. So far, this has not been a problem, it's just a little vague.
Other than that, it's good to see this 100 year-old brand still in business, with new cool products. I'll update this posting of any noteworthy items should they occur.

I was hesitant at first but I wanted to get my Canon G10 fixed. I found some good reviews online and shipped my camera to them. In a few days they called me and told me they had my camera fixed and wanted to know if I would like to get my flash replaced since it was showing some signs of arcing. I agreed and within a couple of days I had my camera in hand. They fixed and tested my lens and flash, cleaned the camera, and even updated the firmware. I was impressed with the person on the phone too. There was no pressure and he completely explained the whole process and seemed very knowledgeable about the camera. I would highly recommend them to anyone.