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qvc.com
Virginia
7 reviews
0 helpful votes
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Love QVC
October 23, 2017

I don't shop on QVC very often but when I do I am always absolutely thrilled with my items whether they be clothing Electronics Etc. They have excellent customer service and easy pay is great for people like me on disability.

Date of experience: October 23, 2017
Arizona
2 reviews
9 helpful votes
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Bad on many levels
September 12, 2022

QVC is bad on many levels ( very poor customer service, zero transparency, borderline shady and unethical practices) and the company they have as customer financial facing( Synchrony) is below standard as well... Do yourselves a favor and stay clear of this nightmare they call QVC...

Date of experience: September 12, 2022
Ohio
4 reviews
3 helpful votes
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This was my first order. It was easy and I ordered a large throw. The product was great and the cheapest price, for the size of it, that I have seen. They have a great selection to choose from. And they ship fast.

Date of experience: April 15, 2013
New York
1 review
3 helpful votes
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Class action lawsuit
September 11, 2017

Anyone know if a class action lawsuit can be started on this scam of a business? I placed an order using easy pay they put a hold on my card for the amount and it was for $200. Today I went to log in to check the status of my order and couldn't log in. I message qvc through their chat with my info and the ignorant person on the other end says my order and my account had been cancelled because they couldn't verify my info. What the hell does that mean anyway. Mean while they will have a hold on my card for $200. For a week.

Date of experience: September 11, 2017
Missouri
1 review
0 helpful votes
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I used to be quite happy with QVC back in the 90s. This has been a nightmare of a time with a purchase, and they were very flippant about their poor service. Disappointing considering they were dealing with a defunct item.

Date of experience: November 25, 2017
India
8 reviews
1 helpful vote
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Best Products
September 16, 2020

I have ordered many products from QVC and its delivery is quick. Quality of products are excellent and worth the money. Customer service is helpful. Exchange and return policy is too quick. I love QVC products. Happy customer.

Date of experience: September 16, 2020
Oklahoma
11 reviews
5 helpful votes
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QVC
April 5, 2017

I love shopping at QVC! Such an awesome variety of products to choose from! Love the Easy Pay options! I do wish there was an Easy Pay Option on All Products! All of the products I have ordered have been excellent quality! I have nothing negative to say.

Date of experience: April 5, 2017
North Carolina
11 reviews
20 helpful votes
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Bad return policy
January 2, 2017

I ordered some awesome mascara from qvc but I ordered some jewelry and it was flashed. It was supposedly gold but turned out plated. They refused to refund it. I found out it was fake when the gold flashing rubbed off.

Date of experience: January 2, 2017
Arkansas
2 reviews
1 helpful vote
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I ordered a new crockpot off of QVC recently and there was a large dent in the stainless steel holder. I wasn't sure if it would be a hazard or not so I exchange it for another. The process was so easy. Will definitely buy from them again.

Date of experience: June 11, 2018
Illinois
1 review
4 helpful votes
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Ridiculous policy
August 10, 2023

I had a collection for $80.00 for about a year and had changed credit cards and didn't know it, I had not used my account and when I went to use it and found and paid it off they closed me indefinitely? I reach out to Corporate they were no help, for $80.00 I'm being treated like a convict? My credit is good and would spend dollars, who do I appeal to for a one time error?
Lenora Goode
334/657-9780

Date of experience: August 10, 2023
Maryland
36 reviews
124 helpful votes
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Seriously...
March 24, 2021

I guess I was sent the WRONG item I NEVER ordered (nor would I EVER order that crap!) because after my first recent order arrived, I was VERY displeased with it (as were countless others!) and posted a negative review. But honestly, my two cats can tell the difference between a wooden cooking spoon set (that had another person's name on the label underneath mine) and a keyboard and mouse! Quality and now service is going down the drain with QVC! Major disappointment dummies!

Date of experience: March 24, 2021
South Carolina
1 review
4 helpful votes
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Returns FAILURE
October 20, 2016

I was given a gift and tried to return it. They refunded the seller, notified the seller of a return, and didn't refund the full amount. When I called to get this corrected, I was on hold for 2 hours getting a manager and the manager informed me there was no way for the seller not to be informed of the return. This is a HORRIBLE policy for gifts. For a retail giant, how have they not figured out gift receipts or returning gifts? Customer service was ineffective and horribly unhelpful, the full amount wasn't even refunded and now the seller is aware of a gift return. Nothing was done to remedy the situation or make it right for myself or the seller. QVC is a disappointment.

Date of experience: October 20, 2016
South Africa
0 reviews
2 helpful votes
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QVC is a company which victimize their members if you want to stop as a member. Do not ever buy anything from them because of their attitude and expensive holidays which they want your money but cannot deliver. I stopped my membership 6years ago and still get monthly billed. Now they want to penelize me for not want to be a member. How ridiculous is such a company policy. They mislead you with their presentation and after that you struggle to have a good holiday. Read up about timeshares and you will find endless negative stuff which is true. They are sharks.

Date of experience: June 25, 2022
Connecticut
5 reviews
20 helpful votes
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More Junk
April 12, 2023

On February 3rd this year I ordered the Ultimate Innovations FireHose Nozzle and paid $33.90 including tax and shipping. Weather warm now and attached the nozzle…what a piece of junk! The QVC presentation was a total scam. Evidently QVC realized it, because they do not even sell it anymore! The water bubbles out and the supposed powerful stream bubbles out in a wide spray. I bought a better hand sprayer for $8.99 from Home Depot that has a variety of sprays from fine mist to heavy squirt which you select before using and it is MADE IN THE USA. No more QVC for me; I have had it with being misled; they have turned into a junk company selling junk products, and the majority from China. Start selling USA made products! Final word…QVC sucks!

Date of experience: April 12, 2023
Mississippi
6 reviews
19 helpful votes
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I don't shop there anymore despite liking many things they have because of the insane shipping fees. One day, maybe QVC will realize all the other sites that have either free shipping (yes I know the cost is put somewhere, but not in your face), and the fact that most sites have one shipping fee if they do, where QVC has one for each item!

Date of experience: April 7, 2017
Connecticut
1 review
0 helpful votes
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I have never found a product from this company that I havent loved. Over the years Ive bought bedding, a blender, a food processor, a crockpot, and even a waffle maker from QVC and with great warranties, and products Ive never once had a problem. Their merchandise comes well packaged, and never once have I ever had to return anything or exchange anything. Great service.

Date of experience: June 8, 2018
Indiana
2 reviews
2 helpful votes
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Less than honest
February 6, 2022

On two separate occasions I have heard the presenters state falsehoods. The latest is one is on the generator that is the deal of the day today, Feb 6,2021. He made the comment that this generator can only be found on QVC because it was made solely for QVC. Several minutes later he stated that you cannot find this machine at a lower price anywhere in the marketplace. The other was philosophy body wash. The presenter stated how the scent lasts after the show. The rep stated the opposite. The scent does not last after the shower. When presenters are presenting a product they say how the phones are busy and so many orders have been placed... they don't say it is for the oproduct that they are presenting. Just my humble opinion from active listening... theis is how I heard it.

Date of experience: February 6, 2022
Indiana
12 reviews
5 helpful votes
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Love qvc
April 3, 2017

I used to see their info on late night tv and now they carry my favorite makeup brand Tarte. I shop mainly for tarte on their website, can see more about it here https://youtu.be/hfIbUx6MfmU or instagram.com/blonde25

Date of experience: April 2, 2017
Mississippi
6 reviews
8 helpful votes
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The variety and quality of their merchandise is exceptional, in my opinion. Some of it is to pricey for my purse so I will check out the clearence area or the as is area but even then the products are exceptional.

Date of experience: January 16, 2017
Georgia
19 reviews
43 helpful votes
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I shop on QVC weekly. Love the site. Customer Service Repreps are excellent. They are always friendly and helpful ordering and answering questions. I order on line most of the time. Computer friendly.

Date of experience: November 27, 2015

Overview

QVC has a rating of 2.6 stars from 480 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with QVC most frequently mention credit card, business days and long time. QVC ranks 319th among Bath & Body sites.

service
77
value
61
shipping
66
returns
54
quality
57
+11