Ye my gram passed away like 5 yrs ago and she used it for maybe 10 yrs.

Longevity doesn't always mean sagacity. There was a time when QVC was one of the good guys.
Too much money and power has corrupted them.
QVC is yet another super large, heartless, faceless corporate conglomerate who COULDN'T CARE LESS FOR THE LITTLE GUY.
And the pressure on those hosts to SELL SELL SELL is ridiculous.
Ten to fifteen years ago, QVC really went out of their way to make e-commerce a friendly, better experience than brick and mortar shopping.
ALL GOOD THINGS COME TO AN END

I used to think that. I thought all their products were high quality until I purchased their Kurig coffee maker which broke within 6 months & a sheet set that ripped apart after 1st wash. I believe they are not what they used to be, their standards have dropped dramatically