Quickmobilefix

Initially ordered and paid for a refurbished i phone 6 in early October 2020, which was due to arrive within 7/10 days. After 3 weeks and no response to emailed queries as to the phones whereabouts the order was cancelled, that being in early November 2020.
We are still waiting for the refund 10 months later, one broken promise after another, total liars.
What a shambles of a Company a complete scam bordering on fraudulent activity.

I please urge you to avoid Quick Mobile Fix. I ordered a mobile phone from them for my daughter's Christmas present in November 2020, it never arrived. Eventually, after many emails they agreed to a refund, it was never made. Through my credit card company I eventually received a refund in February 2022 of £580.

My experience involved an upset 11 year old, many hours spent on emails and phone calls, a period of well over a year when I doubted I'd receive a refund.

Do not go anywhere near this company.

My sister has been blocked on all of their platforms.
1- bought what we now know was a fake iPhone XR in July.
2-worked until August so we went to the apple store they told us it was a fake with a bunch of parts used to make it. (they call phones like this "Franken-phone" (Frankenstein).
3-sent it back to the company in the hope that it would be fixed when it returned.
4-they sent the exact the same phone with the same problems so it stopped working again 2 weeks later.
5-we sent the phone back... 2 months on we can not contact the company and they have refused to completely refund or give us back a working phone.

They make false claims about providing refurbished phones in "good condition " when in actual fact they send out damaged phones to their customers.

They make false claims regarding sending free return labels as none of the return labels sent to me where valid. When I raised this with the customer care team this fault was ignored.

I use my own money to return the item when I asked for a refund for the return postage Cost they refused to acknowledge this.

Quick mobile fix violates their return policies and refund policies I was guaranteed a full refund within 14 working days once the item had been received in the returns department, they got back to me after 15 days that the refund will be delayed by another 30 days bringing it up to a total of 45 days to wait for a refund when I argued this with them they said that their short staffed.

I have reported this to their complaints department and till date no one has responded.

This company is not trustworthy avoid at all costs.

I'm giving one star because there is no option for minus a hundred stars.
Here are the facts
-Ordered a phone in 7th Dec 2020
-Didn't receive it during that month
-Enquired about it and they said there was a delay
-It's January now still not received my phone
-Mid Jan asked to cancel my order and get a refund
-End of Jan still no money in my account.
-I was told after enquiring over 10 times that I would receive my refund on the 18th of Feb
-surprise surprise, still not received my money (nearly £900) and doubt I ever will

Up to you to decide if that's the service you want to receive.

A fake company and a fraud.
The worst service I have ever had plus out of £900 for no damn reason.

Do not use at all! They've had my sons phone for repair for nearly 2 weeks when the website advertises a 48 hour fix. I contacted them 4 days in, only to be told no-one had even looked at it and it'll be another 1-2 weeks. I asked for a refund and the device back but they're not even doing that now. If you read the reviews online you'll see there are 1000's of unhappy customers, some who haven't seen their phone in 3 months! I've found a Facebook group with 750 members complaining! The BBC are currently researching them, avoid at all costs!

This company sell items they do not have in stock saying the hold up is because the batch of items didn't pass quality control' when their excuses are no longer acceptable and a refund is requested they say it will be issued within 10 working days. It is not refunded. They give countless reasons why it is taking months to refund. They will withhold the funds for as long as possible. Many customers do not receive working items or refunds. Nearly every customer receiving a refund has to do so via the bank which takes up to 3 months to process and they can dispute to hold onto the funds for longer.

(Many cases with exact same wording used from customer services about batches of phones failing quality control etc)

Ordered phone 6th April 2020 - Still no refund 22nd July 2020.

I ordered a reconditioned I phone and paid £269 in April. It has never arrived and I have been unable to get a refund from the company. The company used to be reliable, a year or so ago I bought a reconditioned I phone from them with no problems which was why I used them again to buy my son a phone for his birthday, so I do not know why this happened but it seems there is no way I can get my money back as I used a debit card as I did not have a credit card at the time and their site did not use PayPal.

Purchased iPhone 8 and it had a faulty camera. Sent back for repair and they said it arrived with a smashed screen which they blamed me for causing. They said that meant the 1 year warranty was now voided and wanted another £270 to repair phone. I refused as I knew the phone was in perfect condition when i sent it back except for faulty camera and I had sent it back in exactly the same packaging that they sent it to me in and with the carrier they recommended.
They then sent me back a badly smashed phone that looks like it has been tampered with. I am £265 out of pocket and very angry especially as I have seen on various review sites that other people have had a similar experience.
Do not buy a phone from this company

I'm sure this company is very good at selling refurbished phones, but my experience of their repair service is nothing short of lamentable. They had my new iPhone 6s for just over a month to repair very slight water damage and returned it today in exactly the same state in which I sent it and that after parting with £158. It won't switch on, charge or connect to iTunes. So if you're considering sending yours for repair my advice is DONT!
Same as another reviewer, I'd award no stars if possible.
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Be warned! Avoid this company irrespective of whatever deals they appear to offer. I have endured my worst experience ever with an online retailer in dealing with QuickMobile Fix. Firstly the phone I paid for did not actually exist- weeks of waiting. Eventually demanded a refund. Further weeks of waiting & being constantly fobbed off by non- committal emails. So, I took legal action and sent a claim via the Small Claim's Court and only then did I receive my refund. All in all, best part of two & a half months since my unfortunate original order. My next step was to report them to Trading Standards which I may still do. They are the worst kind of cowboy outfit. Stay well clear. I have the evidence to support my opinions.