H S.

This company took my payment of nearly£500, for iPhone that was to be a Christmas present. This was mid November, by mid December the phone have been dispatched, in their correspondence they stated it was going through final checks, wouldn't they do this before advertising it? I had to cancel the order as couldn't guarantee they actually had a phone and I needed it for Christmas. I asked for proof or the serial number of the phone, they were silent. After cancelling they emailed to say they wouldn't cancel straight away, I told them yes I wanted it cancelled now, they then emailed to say it works take 14 working days for refund. This should have been refunded before mid January, we are now nearly mid April and still no refund. They only ever send generic responses out when you contact them. They blame Covid even though a company of this size wouldn't be impacted that much by it. Basically they are the worst kind of scum, they were prepared to ruin my daughter's Christmas as they knew I wanted the phone for a present and they are happy to use Covid as an excuse for not refunding, people all over the world are dying from this and these sick individual are cashing in on it.
I've looked the company up on Company's House, they do have assets so no reason to hold on to people's money.