Quickmobilefix

After waiting well over 2 weeks for a phone to arrive, I decided to cancel my order (I ordered with another similar company and it arrived next day!) Now I've been waiting well over their 14 working day refund processing, and I've just been told I won't get my refund until 14th September! I cancelled the order 27/07, how can it possibly take this long to be refunded. Generic useless responses on email to their support, I'd avoid, they really don't seem to care at all about customer service.!

PLEASE DO NOT USE THIS COMPANY. They have owed me a refund for almost a year. Took my case to the county court, they applied for a 14 day extension, 2 minutes before the deadline a "Luke Solder" emailed them to say they've tried to give me a refund but I hadn't provided my bank details, I emailed them over straight away and still no refund. That was in October, court case isn't until Sept 2022, but I don't hold out much hope and as it's for a little bit less then £300 it'd be more costly to get the bailiffs.

Warning Warning Warning!

On the 5th June I sent my mobile phone away to Quick Mobile Fix to be sold, after 11 weeks or nearly 3 months they have failed to deposit any funds into my bank account. Despite sending 14 emails this company they just treat customers with utter contempt, they palm off customers with an insincere apology and state that funds will be paid into your account on specific dates which they never are.
We are talking about £35 not £350, they have since stopped responding to my emails, I have to assume that they are either embarrassed over the matter or the alternative is that they never intended to pay me and just to keep my phone.
As you can see from the number of negative reviews on other sites that this is not an isolated case, I would strongly advise anyone who is thinking of trading with this company to shop elsewhere as I wouldn't want anyone else to lose money, besides who wants to deal with a company with this amount of poor feedback, lesson learnt.

Quick mobile fix is a scam. Quick mobile fix is a fraud. Do not give them any of your business unless you want a big headache to get your money back. Don't just take my word for it, check out the independent reviews or facebook pages. There are many people out there. This company appears to be a deliberate fraud. I really suspect the Trust Pilot reviews. Their accounts on companies house are not audited. Ordered a phone. No phone delivered. No refund despite numerous emails. Phone calls don't work.

If you are in this unfortunate situation, then get in touch with your bank / credit card company for a refund through a system called charge back, but this must be done within 120 days of purchase. It appears this company uses any excuse to avoid its responsibilities and will try to extend their protracted lack of action to beyond the 120 day limit.

Also report them to the Redbridge Trading Standards. Why trading standards allows them to continue trading I don't know.

We have written many emails and get standard replies. They are using covid as an excuse.

If your bank can't or won't help, then your next option will be to take them to the small claims court.

I ordered a phone via the website, paid in full. I didn't receive any email regarding my phone had been dispatched by the 20th working day as stated in the website. I've emailed and phoned this company, the overall impression I got was the customer services don't care. I spoke to them this afternoon and it was another 4 days before my phone would be dispatched making it 3 weeks I've waited. I cancelled my order for a full refund as I was not happy with how things were handled. I now have to wait 30 days for my refund. This is ridiculous. I'm very disappointed and dissatisfied about this whole experience.
My advice would be to look else where to buy a phone rather than go through what I did.
KD

This company is an absolute SCAM. Please for your own sake, avoid.

I have been waiting since July for a refund of £600 for a phone that I never received!
That is 3 MONTHS for a refund, on a phone that I NEVER RECEIVED.

They have STOLEN my money from me, only to then NOT RESPOND to any of my emails.

Please, avoid them. Save yourself the pain and trouble that they have caused me.

My bank is now looking into this for me and I have been made aware that VISA will be contacting them shortly.

I eventually ordered a phone from MusicMagpie and I am so glad I did. These two companies are honestly incomparable and I would recommend them completely.

I bought an iPhone from Quick mobile fix. They said it is pristine condition. After few months phone started to give problem. Quick mobile fix doesn't have phone contact, they don't even reply to the emails. I sent the phone back to them for repair. After two weeks they denied receiving the phone, luckily I had proof of them receiving the phone. Still they tried to deny it. After waiting 6 weeks I complained to my credit card with all the proof and luckily they got me my money back. Quick Mobile Fix is a really bad company, never buy anything thing from them.

DO NOT USE THESE COWBOYS. I ordered a phone in October 2020, with a 5-7day delivery. I didn't receive a phone so cancelled the order on the 1st of December, I am still waiting for my refund over 2 months later. Seems there are thousands of others in the same boat as me.

Ivan Y

"Let me tell you my horrible experience of this criminal company.

I paid for an iPhone 7 on 13th of August, they sent me a confrontation email that I will receive it by 3/5 working day. Waited for one week no phone no email from them to tell me what was going on. So I sent them a email every day on the second week, still no reply. Then I started to write reviews on Trustpilot, they replied my automatically on that platform saying that I should contact their customer service which I am doing every day. They do that just because it is a open platform. Yet no reply as usual.

Then I went to my bank to get the payment refund, after I have paid for 2 weeks, they asked me what have I ordered. I told them what it was. Then they told me to wait for another 5-10 working days but I refused and asked for a refund. Then it was the last time I heard from them.

I called this company criminal because they put up something to sell but they don't have the stock and just take the payment and disappeared. Refuse to send the phone, refuse to refund, refuse to communicate, that is a day light rubbery.

If you have plenty of money, give it to charity rather.

I ordered a refurbished iPhone X on 19th October. The auto-generated email that I received stated that orders are dispatched in 7 - 10 working days (this would equate to between 28th Oct - 2nd Nov). Bearing this in mind and with coronavirus possibly slowing things down, I waited until 4th Nov before I contacted QMF to ask about the status of my order. I got no response. Since that time I have contacted QMT 5 times. I have had no response to any of my 5 emails. I think this is an apalling way to treat customers.
I will make sure to update this site on the outcome of this matter so that potential users can get an honest account of how QMF treats it's customers and what they can expect in the way of service.

I ordered a phone from the website. It took 4 weeks and several emails to get it delivered. The phone was faulty, so I returned it. I was promised a refund within 14 days. After 14 days I emailed again and was told that the refund would take another six weeks. I (stupidly) waited six weeks and then emailed again. I was told that the refund would take another four weeks... It seems as though this happens to a lot of people, for instance there is a Facebook group with 1200 members devoted entirely to problems with Quick Mobile Fix - https://www.facebook.com/groups/**************. I've contacted my credit card provider to claim a refund from them. I've also reported Quick Mobile Fix using the police Action Fraud service (https://www.actionfraud.police.uk/), Citizens Advice (https://www.citizensadvice.org.uk/consumer/scams/reporting-a-scam/) and the Insolvency Service (https://www.gov.uk/complain-company). I'd recommend other people with similar problems do the same.

I purchased a phone 12 months ago. Had to return it SIX times and each time i got it back (after they had had it in their "repair shop" for a month every time i sent it) it would still be faulty. After the 6th faulty return and my warranty then being due to expire they finally agreed to a refund and asked me please to wait 14 days for this to be processed. 24 days later i am still waiting. I have sent numerous emails, all of which have been ignored and their tracker does not bring up any details of my order number. Doesnt look like i will get my money and they have also kept my phone. They are quite simply thieves. Something should be done to stop them. I have reported them to Paypal and BBCs Watchdog. Not that i expect to ever see my money again.