Adele M.

I purchased a phone 12 months ago. Had to return it SIX times and each time i got it back (after they had had it in their "repair shop" for a month every time i sent it) it would still be faulty. After the 6th faulty return and my warranty then being due to expire they finally agreed to a refund and asked me please to wait 14 days for this to be processed. 24 days later i am still waiting. I have sent numerous emails, all of which have been ignored and their tracker does not bring up any details of my order number. Doesnt look like i will get my money and they have also kept my phone. They are quite simply thieves. Something should be done to stop them. I have reported them to Paypal and BBCs Watchdog. Not that i expect to ever see my money again.