This was my second time buying from Quality Bath, and both experiences were wonderful. Dov helped me out both times. He knows his stuff! I knew I wanted an air tub, but I didn't realize how many options there were. Dov patiently helped me whittle down all of the choices to find the perfect tub. I also needed a new kitchen sink, and it arrived quickly and in perfect condition. (I ordered the tub later, so it hasn't come yet.) I will definitely shop Quality Bath for future fixtures!
I reached out with a few questions regarding my quote and was treated with such care and respect. This company was recommended by a friend and I can see why. They were very informative and quick to respond via email AND phone. That rarely happens now days. Thank you Akiva for walking us through the product questions. Being as we are across the country you made us feel very confident in placing the order.
I have been searching for a particular sink for months to complete our kitchen renovation. Not only did Quality Bath have the item, it was the best pricing by far of any competitor. They assisted with ensuring I had the right drains for both sinks. The items arrived packaged very well and came when they said they would and all shipped for free! I highly recommend this business!
Just purchased two shower systems and was really grateful to have Ellie's help. The process can feel overwhelming and having someone knowledgeable help makes it a little less daunting, it can be so intimidating to make a plumbing mistake! I would definitely continue to order my renovation needs from Ellie at qualitybath.com
I know online ordering of bath supplies and the like can be daunting. People want to see the faucet, toilet bowl, etc. and customers want to know they can call someone if they need help. Doing it online with quality bath has always been the best customer experience. If I need a part replaced, they respond right away and send me the missing item. They've also sent info on installation and product details from their manufacturers. Thanks QB for being a top vendor!
I just purchased vanities from QualityBath.com for a complete bathroom remodel. QualityBath.com has a huge selection, but the website make it very simple for me to customize. I visited other websites and visited local vendors, but no one was able to match the quality, convenience, service and price.
BUT what really made my experience superb was Josh. He make the process feel very personal - which is a big relief when you're make a big purchase and you don't want to get it wrong. I wasn't expecting such individualized service from an online vendor. Thanks Josh!
I purchased a large amount of items for the renovation of our new home. I recently had an issue with one of the more expensive items I had purchased. I contacted quality bath and was put in touch with Leah in after sales department. She submitted a claim on my behalf and was able to get it approved and have another one shipped out to me in less than 3 days. She was amazing! I will never buy any bath product form anywhere else! A big thank you to Leah and Josh!
Janet from quality bath was very helpful! I received quick responses when I needed to make a return and was quickly had a new Door coming my way after the carrier some how broke the door during shipment. Janet was in contact with me until I notified Janet that everything was good on my side, I appreciated the regular updates regarding the issue with my product.
I ordered a quartz sink for the kitchen of my new house and was so disappointed to open the box and see that it had cracked in transit. But Frieda at Quality Bath resolved the issue in no time. My new sink was shipped less than 24 hours later, and she was incredibly courteous, professional and kind in every way. After having a very negative experience trying to return a damaged item with a different company, this was a breath of fresh air. I will definitely be a repeat customer and recommend Quality Bath to anyone!
Avi provided exceptional customer service! There were many items on my list for our master renovation and I needed clarification and guidance with ordering. Avi was prompt, answering my emails almost immediately, even late at night! We worked together to get things just right and Avi worked to provide the best quote! Looking forward to a successful delivery of the items and installation!
I needed an invoice for my sink purchase and spoke with Aron. He was helpful and very courteous. Within in a couple of minutes he located it and sent it to me!
I worked with Lea at Quality bath and the support was excellent. There were some parts missing and Lea worked with me to figure out what was missing and made sure I had them shipped in time.
Also, I order a full bath assuming the parts are difficult to get, Lea intervened and advised me that I do not require the full bath but the parts are getting shipped. I have not seen an other online vendor do something like this, in this day of always profits at any cost.
I needed a sink for our kitchen and I had looked on line and found Quality Bath. Their selection and customer service made it so easy to get exactly what we needed. I've recommended them to others as well. Everything was perfect!
As an architect we order a lot of different building supplies for our clients. Dov at Quality Bath makes sure that we always get the most competitive pricing and ordering with him is seamless and easy. I highly recommend using a dedicated salesperson at quality bath!
I purchased a small part (shower elbow) that inadvertently got thrown out with the box and wrapping it came in. Sol, Sara and Mimi all got involved so that within a week I was able to have an infrequently ordered part from Canada delivered to my door step. Great job by everyone involved!
This was the first time I had ever heard of Quality Bath. Their selection was impressive and the website easy to navigate. The original farmhouse sink I ordered was no longer available in the color I needed. I received both a phone call and e-mail from customer service sincerely apologizing. Naomi stepped up and helped me find a great replacement sink, with an unlacquered brass strainer (from the original sink's manufacturer) and a protective grid to fit. She put it all together, sent me a quote and all I had to do was purchase! I got an email today saying that part of the order was shipped today (1-day after ordering!) Wow! I will definitely return to Quality Bath for future purchases. Thank you Naomi for going the extra mile for me.
I am relatively new to working with Quality Bath. I found their website to be very well done. Once I contacted customer support, Josh we made some adjustments to a large order. He worked with me to verify fit and finishes etc. I plan on working with this company again in the future. Thank you, Steve
Avi was my sales contact and he was excellent. I was looking for a free standing tub for our master bath remodel and they had the best price on the tub we wanted ….by a lot!
The customer service that Layla provided was definitely best-in-class. She quickly followed up on my numerous inquiries and answered all my questions and addressed my concerns expeditiously and professionally.
I am about to do a remodel in my master bathroom so there were several items I needed to order. From shower valves, to a large linear drain to a wall mounted toilet Quality Bath had it all. Dov was both knowledgeable and helpful. He was always very quick to send me quotes. Most of the items arrived in a timely manner. So far I have had a good experience. Thank you.
I needed a new sink for my kitchen and Quality Bath had lots to choose from and exactly what I wanted. Their sales staff knew the product details and my order was received very quickly even with shipping across the country.
Answer: They contacted the manufacturer and arranged for a custom size. A closer, smaller company (the nearest to me was two hours way by car) simply replied that the company does not offer the size I needed and didn't bother to inquire with the manufacturer. Two other companies I contacted in the same area didn't bother to reply to my inquiry.
QualityBath.com has a rating of 4.4 stars from 435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price and plumbing fixtures. QualityBath.com ranks 1st among Bathroom sites.