QualityBath.com

For those of you for whom a bathroom is the most important room in your house Quality Bath is the invaluable source for all your bathroom needs. My special thanks go to Aron who not only helped to find what I was exactly looking for but also made my complex order which involved shipping to Europe much simpler than I expected. This coupled with a great price turned part of my renovation project much less stressful and a real pleasure.

I purchased a large amount of items for the renovation of our new home. I recently had an issue with one of the more expensive items I had purchased. I contacted quality bath and was put in touch with Leah in after sales department. She submitted a claim on my behalf and was able to get it approved and have another one shipped out to me in less than 3 days. She was amazing! I will never buy any bath product form anywhere else! A big thank you to Leah and Josh!

I have ordered three faucets from this business (same model). Their customer service reps are very helpful; most recently, Akiva helped me customize two of the faucets to meet my size needs (he communicated with the French maker directly and arranged for a different size than normally offered). While this will take longer, I'm willing to wait for a quality product. I very much like the one already installed (prior purchase).

SB

Placed on online order and got a personal e-mail from Ruthi warning of a super-long special order lead time for one particular item. Miri and Dov were super responsive in helping to find a suitable replacement meeting my time constraints, whole process via e-mail and phone took only a few minutes to complete - and this wasn't even a super-big order! Quality Bath will certainly be on my radar for my next remodel.

Purchased a Franke Sink Grid. Took 3 weeks to arrive as they ordered it from Franke to be shipped to me. I ordered the wrong drain side. Had to return it and got hit with a 25% restocking fee. Outrageous and inflated.
Do yourself a favor and order from Vevano.com. Ordered the same item at a cost of $20 less than Quality Bath and arrived in 2 days. And, Vevano only charges a 15% restocking fee. Seems clear to me... Vevano better service.

Highly recommend Quality Bath. They have a great selection and prices. Dov, our sales rep was very helpful in ensuring we had everything we needed on time.

On its website it claims that "We guarantee to match our blockbuster Black Friday/Cyber Monday sale pricing on all purchases made starting from November 13,2022". I trusted them and ordered a bathtub, which then got a much bigger discount on wayfair.com ($500 less than the price I got from QualityBath). But QualityBath refused to match the price, saying it only matches prices on its_own_ website. Cheating!

And I requested to cancel my order before it's shipped, but its customer service agent said it's out of their control because they have ordered it from the factory and I could only return it with 20% restocking fee plus shipping cost.

At the time I write this review, the bathtub was just received at FedEx, but not in transit yet. And they don't want to do anything.

I'm going to end up with paying $500 more than I should.

Five star customer service! Had issues with my order and they were handled smoothly and easily by Chaya. When you call you actually get a real person. That is worth a lot these days!
Would definitely order from them again! Prices are great too!

I have completed a number of renovations and typically used Fergusons. I stumbled across this site and decided to give them a shot with a bathroom remodel. Glad I did. Akiva was very helpful in quickly answering questions, giving me the best price I could find online (better than Fergusons for sure) and shipping out the items as scheduled. First part of the order was quick and I received the estimated ship dates for all other items. Will definitely use them (and ask for Akiva) again.

We are a design firm in Princeton NJ - we have ordered from Quality Bath in the past and will continue to do so! Great quality products, lead times are always good. Delivery is consistently professional and courteous. Top notch customer service - the most recent order was handled by Dina, who I cannot rave enough about! She went above and beyond, prompt courteous responses, an all around great experience!

In August 2021, we ordered a Franke Hot Water Tank and new faucet to replace our instant hot system. In January 2024, the hot water tank stop working. Qualitybath was so helpful in getting a replacement sent from Franke under warranty. Chaya in Returns was especially helpful and followed up on a timely basis. Would definitely recommend this vendor for future purchases.

Quality Bath's website was easy to navigate and find what I needed. Terrific assistance and FAST, professional customer service from Tammy.
Much appreciated!

I just purchased vanities from QualityBath.com for a complete bathroom remodel. QualityBath.com has a huge selection, but the website make it very simple for me to customize. I visited other websites and visited local vendors, but no one was able to match the quality, convenience, service and price.

BUT what really made my experience superb was Josh. He make the process feel very personal - which is a big relief when you're make a big purchase and you don't want to get it wrong. I wasn't expecting such individualized service from an online vendor. Thanks Josh!

It was a breath of fresh air dealing with Aron Kaufman at Quality Bath! He was prompt answering the phone, finding the product I needed, and emailing a quote with an estimated delivery! The estimated time is 1/2 of others we were quoted and his ability to clarify the precise product I needed, size and finish were on spot! Right now I could not ask for a more attentive, quick and accurate person to help me with our renovation! Getting our sconces in timely fashion with be the frosting on the cake! Plus dealing directly with an informed rep made the process seamless for me and I have worked with those less than capable! Everyone should have customer service like Aron! Thank you!

I received a shower set that was missing one part from the manufacturer. Quality Bath representative Adina contacted the manufacturer and had the missing part shipped to me within days.
I have made multiple purchases from Quality Bath in the past year. Their prices are great and delivery time has always supported my schedule.

I purchased the Bain ultra 6 weeks ago and finally received it last night.
First, customer service was great. Akiva has been very helpful and responsive with the purchase.
As for the tub, I think the added ultra velour finish looks good and the integrated overflow is unique. The reason I give this product a 3star rating is because it has some blemishes on the front apron and that maybe from the process of adding the ultra velour finish. But I think this can be re-done by their authorized service dealer. I will reach out to find out.
Secondly, I think wall of the tub is too thin. It would be better if it's a little thick so it doesn't show the line across the front the apron where it has a metal frame to re-enforce the apron to the tub.
Lastly, since the material is so thin, the front apron bulges out a little bit. I just wish it was straight flat.
Since I couldn't find any modern looking cast iron tub so this would be ok.
I will do another review after the installation.

I had a previous order from Quality Bath, and wanted to duplicate the item. I was unable to find my invoice, so I called and spoke to Aron. He immediately looked for the correct information, ordered it ASAP, and I received it within a week! So impressed with their willingness to search through old records to help me find the right item with ZERO complaint or attitude!

I returned several faucets to them and their restocking charges and no free return shipping is exorbitant...I bought a 1200.00 faucet...and had to return it. It cost me 400.00 to return it. No lie. There prices are good only if you absolutely,,,absolutely do not need to return it. Buy from someone else like Build.com. Quality has good customer service and good prices but if you have to return something you will regret it. '

Lea at Quality Bath really went out of her way to help find a package that I shipped to them by mistake. It was a Christmas gift that I accident returned to them instead of sending it to a friend. I received my package in the mail yesterday & can forward it on. Thank you Lea, for all your help!

I utilized the site after finding a sink that fit my need (and want) for an upcoming kitchen renovation. This business had the best pricing for the sink with positive historical user reviews that allowed for confidence via online purchasing. I ended up purchasing all of my kitchen fixtures thanks to their customer rep, Akiva, who assisted me with a quote to include the additional items, (faucet, disposal, instant hot water heater) while offering competitive pricing for several of the items based on pricing from competitors. Nice selection of products, competitive pricing and great customer care. I will be back for additional fixtures as I continue to renovate my home.

Aron was very helpful in advising us as to what fixtures and finishes we needed for our bathroom remodel. He spent a lot of time creating different combinations for us and we would not have picked the right products without his help. He also made himself very available to help and was always quick to respond.

Quality Bath has become my go to store for my bathroom fixture needs. I've had some of the best customer experiences that I've ever had with this store. Recently I chatted with Dina who was able to call Graff in real-time so that I could receive rough valve's ahead of faucets as they are typically bundled together.

We had an emergency bathroom renovation which meant that we didn't have time to really shop for fixtures. Aron found us options that were in stock and top quality. This was a great experience.