QualityBath.comReviews 435

Akiva helped us order 5 sets of custom finish faucets & showers plus a steam system for our master bath. I ALWAYS shop around and Akiva gave us the most competitive quote. All of the rough in valves arrived within 4 days, so work could get started right away.

Ordered the parts for a wall hung toilet costing nearly $900. Learned when it arrived that it would not work with our plumbing. They would not take back one of the items because I opened the box and tried to fit it ($300 loss) and required me to pay freight shipping of nearly $400. Avoid if you think you might need to return any part of your order. I called and explained the situation but they offered no help.

What a wonderful shopping experience! Quality Bath is second to none when it comes to everything you need for your kitchen and bathroom. Akiva has been so incredibly helpful and responsive. He's quick to answer questions, and you can tell that he and the entire company are honest, reputable individuals who do right by their customers. Even if you have a local showroom, I wouldn't hesitate to order from Quality Bath instead. Great prices and even better customer service.

It was a pleasure working with Chaya from Quality Bath. I experienced an issue with a Hansgrohe shower head that I purchased from them. Chaya took care of the communication with Hansgrohe getting me a replacement for the shower head along with tracking information. She made it really easy to address the issue. Thank you for your help, Chaya!

Aron is very attentive and helpful, making each experience exceptional. Everything that I need, if he doesn't have it, he tried his best to find it. His customer service is way beyond.

I had ordered all of the fixtures for a bathroom remodel from Quality Bath years ago, and wanted to replace one of the shower valves with a slightly different model in the same style. Not only did they have the model, but Aron helped me confirm the other components I would need to include in my order to make things work. I completed the order and everything arrived in a few days, correct and complete.

Aron Kaufman was everything that I needed in a customer service representative. He was kind, methodical, and responsive. It is always a pleasure working with the team at Quality Bath.

The title of this post says it all. I'm not sure what else I'd need from a supplier but they had my order out to me quickly and were responsive to my questions - within a few minutes of emailing. They also seem to have a great selection of products. I'll definitely use them again!

I've purchased luxury plumbing products from Quality Bath countless times over the past seven years.

I've had a dedicates sales person (Josh) for the entire period. When I call, they answer their phones. When I have to make product selections, they provide sound advice. They know their products. There prices are fair. There customer service is second to none.

I can not say enough good things about Quality Bath, the products they represent, their sales team, their customer service team, their prices and their logistics.

Five Stars for Sure!

We needed several random small plumbing items and a few bigger items. It's normally a headache to keep track of this type of order since each item can be shipped separately due to disparate brands and locations for supply. Quality Bath has a top notch, seamless tracking approach with email notifications for each step. One item shipped directly from a supplier had a defect and it was handled quickly and smoothly. We were provided a lable for fedex and were credited back the next day after dropping off the package at Fedex. A new order was generated right away. Best part was that I had to deal with only one person (via email) for all communication about it from beginning to end. I wish all ordering and handling were as good as Quality Bath's!

Akiva was very helpful and quick to respond to all questions.
With her assistance the ordering process was very easy.

I purchased several Robern cabinets and installation materials. The process of choosing was made easy. Most importantly, the follow up to my questions were handled promptly by Dov at quality bath. The service response and helpfulness stand above most other experiences I have had.

I have worked with Quality Bath in the past with exceptional pricing and good service. Most recently, Aron, turned around quotes quickly so my customers could make informed decisions. He also followed up to notify us of upcoming price increases. His promptness and attention to detail saved us over $500. They are a good company to do business with.

I needed an invoice for my sink purchase and spoke with Aron. He was helpful and very courteous. Within in a couple of minutes he located it and sent it to me!

I have ordered three faucets from this business (same model). Their customer service reps are very helpful; most recently, Akiva helped me customize two of the faucets to meet my size needs (he communicated with the French maker directly and arranged for a different size than normally offered). While this will take longer, I'm willing to wait for a quality product. I very much like the one already installed (prior purchase).

SB

I received a shower set that was missing one part from the manufacturer. Quality Bath representative Adina contacted the manufacturer and had the missing part shipped to me within days.
I have made multiple purchases from Quality Bath in the past year. Their prices are great and delivery time has always supported my schedule.

It was a breath of fresh air dealing with Aron Kaufman at Quality Bath! He was prompt answering the phone, finding the product I needed, and emailing a quote with an estimated delivery! The estimated time is 1/2 of others we were quoted and his ability to clarify the precise product I needed, size and finish were on spot! Right now I could not ask for a more attentive, quick and accurate person to help me with our renovation! Getting our sconces in timely fashion with be the frosting on the cake! Plus dealing directly with an informed rep made the process seamless for me and I have worked with those less than capable! Everyone should have customer service like Aron! Thank you!