Puzzlevillage

Everything ships directly from China. It took us about two months to receive the puzzle that we ordered. Based on the current situation, we were ok with that. What is amazing is that we received a "mini puzzle" this would require a magnifying glass and tweezers to complete. The box was exactly the same as in their promotion except for the big word "Mini" that is on the actual box. Hilariously, when I questioned PV about this I received a reply that the person had just purchased the company and can't be held responsible for all of the problems from the previous owner.

I ordered some puzzles and waited for tracking. 2 weeks went by and asked for it as they were past the date promised they would ship. I was told by, "Cole" I could input my order number into this website and get tracking. Well, it doesn't work. I said again later, I want a tracking number. I was given an app where I could put in my tracking number. I told them I never received a tracking number or other update, and to just cancel my order.

I never received any communication past those canned responses, not even confirmation of the cancel a month and a half later. I've yet to see a charge on my card so, hopefully they followed through. If they were just honest and actually communicated, I would've waited. 3 weeks with being told nothing and them not addressing my question doesn't cut it.

I placed my order for a puzzle on April 20,2020. I new it would be a delay when I ordered so I waited until the end of May before contacting them. Only because the tracking number I got originally from them was not working and went to a China site. Once they responded they sent me the same tracking number and told me to expect my deliver within 10 days. So once again I waited longer than 10 days. And still have not received anything. And they quit replying to my questions after the second email. Nothing in their site states they are from China and not US. Although once I told them I needed a US address to contact people in charge I got an address for PO Box 168 Watkinsville GA *******. Which I haven't wrote to yet. Very odd. But they wouldn't give me a customer service #. Everyone needs to report them to the better business bureau.

I ordered 4 puzzles totaling over $80 in April '20. Paid expedited shipping. They did not come when they were supposed to. Was promised by customer service that I'd received the shipping fees back. After weeks and weeks of waiting, finally got the 4 puzzles but they were MINI puzzles and not what I ordered. Finally received some word back from customer service and got the run around that there is new ownership and they were unable to help me but assured me it would be taken care of by the previous owner. I have not received one dime back. Good luck to you if you order from this site.

Mine as well just go throw your money right in the garbage can. So annoyed, waited 72 days for complete garbage. It was supposed to be a birthday gift for my mother back in April and she received the puzzles July 15th. One didn't even come in a box! Seriously? It came in a ziplock back with a small photo, what is that?! She said the pieces are so thin that she won't even be able to build the puzzles, also a bunch of them are still stuck together because they weren't cut all the way through. What a complete waste of time and money.

Ordered a puzzle and mat on April 12,2020. I emailed on May 12th for a refund and was advised that my shipment was sent on April 26 so I could send the items back after I receive them. On June 12th, 2020 I received 1 item (the mat) only. My tracking that I was following shows "partially delivered ". I have emailed again on 6/14/20 and was told to plug in my tracking number on track17.net. I replied that I don't have a tracking number for the puzzle and the original tracking for the partial delivery didn't work. I have sent another email tonight requesting the tracking info on the puzzle. Next step is to report the charge to my bank. There is false info showing #1 puzzles in the US. They are not from the US!