I have not been able to reach someone who can resolve my missing money or puzzles

You can only send email and every time they respond its the same canned message.

Impossible! I've been trying for months now. Ever since I ordered a puzzle in April and never received it. They responded back with a tracking number from China that I was unable to access. And then wouldn't respond there after that. I'm so angry. They need to be turned into better business bureau.