Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It would be great if there were discount options for military
Just good. Easy to find and pay. Thank you. Changed my rating on character requirement here.
Thank you for your feedback! And we did attempt to contact you in response to your issue on Oct. 12,2024.
For any assistance, please feel free to contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.
We appreciate your time and your updated rating.
Had a good experience, liked the information to complete the task
Very good experience and very efficient ………no problems, thank you
Segunda ves que lo compro, creo que deberia ser un poco mas intuitivo. Por ejemplo notificar antes de salirce del examen que al salir se pierde todo derecho de volver a entrar. Me sali solo a la pregunta 15 y tengo que pagar nuevamente.
Was easy to get started and very helpful I ordered two different kits
Mr. Martin was very knowledgeable and extremely patient with my many questions.
The website is a bit hard to decipher. In Colorado, DORA requires new potential journeymen electricians to take a PSI test. But, when I get to your guys site, there are a bunch of products, not one describing that it's the official testing requirement by DORA. Hope this helps, have a great day!
Thank you for your feedback and for sharing your experience with our website. We apologize for the confusion you encountered while trying to find the required PSI test for journeyman electricians in Colorado. We did attempt to contact you in response to your issue on July 26,2024.
To ensure you get the correct information and assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will guide you through the process.
Your feedback is valuable to us, and we’re committed to improving our website to make it easier for users like you. Thank you again for bringing this to our attention.
The PSI testing prep I have used so far does not have accurate answers to match what is verbatim in the NEC code book.
Thank you for reaching out and sharing your experience with the PSI testing prep materials. We understand your concern regarding the accuracy of the answers in relation to the NEC code book and we did attempt to contact you in response to your issue on Sept. 30,2024.
For assistance with this issue, please contact PSI directly at support@psi.memorang.com. They will be able to provide further guidance or resolve any discrepancies.
If there's anything else we can assist you with, feel free to let us know!
It went well. No issues accessing my practice exam. I received detailed reports to help me focus on areas to study.
The worst experience I have had with psi. I've had to purchase test multiple times because they cant seem to get it right. I've emailed and called and still continue to have issues. Purchase after purchase the problems with access continue to happen.
We're truly sorry to hear about the ongoing issues you've experienced with accessing your tests. We understand how frustrating it must be to face repeated problems, despite reaching out for assistance and we did attempt to contact you in response to your issue on July 27,2024.
To ensure your issue is properly addressed, please contact our dedicated support team at support@psi.mail.memorang.com. They will work with you to resolve this matter and prevent any further difficulties.
Thank you for your patience, and we sincerely apologize for the inconvenience this has caused.
I had to re-purchase the state exam because I could not access the first order. Customer service at PSI referred me to an email address because they could not directly help me. I had to spend $15 again because I could not get help. I'm very annoyed!
We're sorry to hear about the difficulties you experienced with accessing your initial exam order and the frustration of having to repurchase it. We understand how this situation is both frustrating and costly. We did attempt to contact you in response to your issue on July 26,2024.
To get this resolved and to ensure you receive the support you need, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to assist you with your issue and address any concerns regarding your purchase.
Thank you for your patience, and we apologize for the inconvenience this has caused.
These test are too expensive especially when someone is purchasing them over again after previously used them in the past.
Thank you for reaching out.
We understand your concerns regarding the cost of the tests, especially when repurchasing them. Your feedback is important to us, and we will share it with the relevant team for review. We did attempt to contact you in response to your issue on Sept. 5,2024.
For assistance with your inquiry, please contact us via email at LXROrders@goamp.com, and our team will be happy to assist you.
So far, it's been very user friendly with your website; however, I wish it does't cost too much for just getting practice before the test. It would be nice if PSI would just charge about $15 that would make more sense!
I'm preparing for an upcoming exam, and this is the best platform.
I entered the wrong email initially. I was instructed to log back in with incorrect email. I did but log in still would not work and tried to get PSI reps to help which they were very helpful, but they still could not get me in to my account I purchased the PDF. So, I was forced to purchase it again. I am still waiting to hear if a refund can be given since download was never used.
Thank you for bringing this issue to our attention.
We apologize for the inconvenience and understand how frustrating this situation must be. It's great to hear that the PSI representatives were helpful, even though the issue wasn't fully resolved. We hope that by reaching out, we can get this matter resolved for you. We did attempt to contact you in response to your issue on July 19,2024.
For assistance with your account and refund request, please contact 866-589-3088 or email ptsupport@psionline.com. If there's anything else we can do to assist, please let us know.
I'm so excited to take the P&C practice test! This will help me finalize my test prep.
Terrible customer service. This is my 2nd time trying to purchase this test because I still have one purchase pending after not getting any test prep in return!
Thank you for reaching out, and we sincerely apologize for the issues you’ve encountered. We did attempt to contact you in response to your issue on Aug. 24,2024.
For immediate assistance, please contact our support team at support@psi.memorang.com. They will be able to assist you with the pending purchase and ensure you receive the test prep materials you need.
We understand how frustrating this experience has been, especially after multiple attempts.
Thank you for your patience.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your message and we did attempt to contact you in response to your issue on Oct. 12,2024.
Regarding your suggestion about military discounts, we will certainly pass it along to the appropriate team for consideration. We appreciate your feedback and thank you for your service.
For any assistance or inquiries, please reach out to our support team at support@psi.memorang.com.
If you have any other questions or need further assistance, don’t hesitate to contact us.