Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Why do I have to buy 5 vouchers when I will only need one. Just seems predatory.
Easily accessible, clear description of item, hassle free checkout
This has been a challenging experience. Changing my email account should be much easier.
Thank you for sharing your concerns, and we're sorry to hear about the difficulties you've experienced. We did attempt to contact you in response to your issue on Sept. 28,2024.
In order to assist you further, could you please provide your full name, exam confirmation number, and a detailed description of your concern via email at CDcareweb@psionline.com.
We understand that changing your email account should be simpler, and we appreciate your feedback. We are committed to improving the process and your experience.
Thank you for your patience.
Good easy process. That's all I need to say. I hope you have a good day. Thanks
It's very self-explanatory, indeed. It's a safe and secure site with testing reviews that assist in preparing one to pass their state exams the first time.
I hope this is what I need to excel! I am so ready to get started. It's great!
If i had anotherchoice, i would have chosen it at this point because this is apparent very annoying.
Why not offer everyone a coupon not just those who deal with a sales rep
The website is easy to navigate and simple to use! I like that when using the system you can save your work by bookmarking where you were and can return
Bought a practice test when I signed up for my exam. After trying 5 times to re set my password still have not gotten an email I had to create a new account. Due to their lack of customer service or options they were rewarded with another 25 dollars from me. The web site doesn't work either.
We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on May 27,2024.
Please contact ptsupport@psionline.com for assistance.
We hope to resolve your issue promptly.
My experience was great. It was easy to navigate and the transaction went well.
I mistakenly scheduled the incorrect test, when wanting to replace the test with the actual test i intended to schedule, not a soul on this planet could place me on the scheduled time i was just on. Now i have to wait longer for a test i am prepared to take. Although ultimately its my own doing, its hard to understand how I cant just obtain my previous scheduled time.
Thank you for sharing your concerns with us. We understand the frustration of needing to reschedule your test, especially when you're fully prepared. While it's unfortunate that the time you were originally scheduled for cannot be reinstated, we are here to assist you with the rescheduling process. We did attempt to contact you in response to your issue on July. 1,2024.
For help with rescheduling your test, please contact us via email at CDcareweb@psionline.com. Kindly include your full name, exam confirmation number, and details of your concern, and our team will work with you to find the next available option.
We appreciate your understanding, and we will do our best to assist you as quickly as possible.
This service is a faster and an excellent method to save time and get the vouchers asap.
Easy to use, easy to sign up. Was affordable and flexible to schedule my online exam
It was an easy website to navigate and understand. However I do not like the minimum 50 characters that is needed for this feedback.
Really good so far, this has been helpful. Just wanted to make sure I was covering everything, look forward to the practice test.
Would be helpful if the options for the practice test was explained. Why is there multiple options?
It is confusing what items to buy. I am not sure what package to buy there seems to be 4 or 5 different packages to buy. I already bought the 10 books from Contractor Exam Services. There solution also has a study guide on which topics I need to study to pass the test. There weren't any thing like the questions you have asked me.
Done with ease with no difficulty whatsoever. Hope the book will be helpful
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your message and we did attempt to contact you in response to your issue on Sept. 21,2024.
We understand your concern regarding the voucher purchase.
For further assistance or to discuss alternative options, please feel free to contact PSI at 866-589-3088 or email them at ptsupport@psionline.com. They will be happy to help you with any questions or concerns you may have.
Thank you for your understanding.