Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I purchased a practice session for Brokers National and it gave me a course in insurance and i would like a refung
Very easy to find what you are looking for, no problems to navigate.
Excellent options for studying and preparing for tests, great benefit
Clear and helpful easy to understand chapter and test helped understand better thank you
The books are very expensive for what was received. Plus I need to purchase the practice exam for another $100 or so just so I know where to tape the tabs in order to find the answers during the exam. Not happy with the overall expense.
We understand your concerns regarding the expense of the books and practice exams. Your feedback is important to us, and we appreciate you sharing your experience. For further assistance, please contact ptsupport@psionline.com.
Having difficulty to operate the system. Very difficult to operate. I was able to overcome those difficulties by following the instructions in the program and working with my computer to get valid results..
Thank you for sharing your experience with us. We’re glad to hear that our customer service team was helpful in addressing your concerns. However, we understand that navigating the system can be challenging at times. We did attempt to contact you in response to your issue on June 17,2024.
For any further assistance or to address any specific issues you encountered, please feel free to contact us via email at CDcareweb@psionline.com. Kindly provide your full name, exam confirmation number, and details of the difficulty you faced, and our team will be happy to assist you further.
We appreciate your feedback and are committed to making the experience smoother for all users.
Having difficulty to operate the system. Very difficult to operate.
Sign up and purchase was easy. I have been through PSI exams before. The process has always been easy.
Awesome! Easy to understand and navigate through. Thanks!
Very easy to use and I have had zero issues with the website so far.
PSI has a great reputation, and signing up was easy and fast.
So Good! Working with you is easy and fast. Thank you for your job!
I can never easily find my practice test, but I'm always immediately offered to buy it again, why is there a different log in for the testing site and the shop it should be one. One place to get everything psi related. Very frustrating.
Thank you for sharing your experience with us. We apologize for the inconvenience you've faced and we did attempt to contact you in response to your issue on April 29,2024.
To address your concerns and ensure a smoother experience for you, we recommend contacting our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will assist you.
We appreciate your patience and understanding.
I enjoy the practice test, it definately helps me retain information for my upcoming test.
Customer service is the worst I ever seen. Long wait times, exam platform failures. Questions on exam are scored constantly wrong. If you can do not waste your time or money on PSI online exams. BEWARE!
Hi, Lorenzo M! We sincerely apologize for the unfortunate experience. For us to further assist you with your concern, may we request for your exam confirmation number to be sent via email at CDCareweb@psionline.com. Thank you!
I've spent hours on hold unable to get in touch with anyone competent enough to solve minor issues. They must have one person working for my entire region on the customer service line and it's like trying to communicate with someone who doesn't understand general language. I just received a response from an email I sent 6 weeks prior. I've waited on hold for periods lasting over an hour to have calls dropped, issues unresolved, and empty claims of solving problems. This company is literally delaying my career. Negative stars
Their customer service is absolutely the worst I've ever seen in years. Most of their staff do not speak proper English and no available supervisor on the floor. I have spent 4 days on the phone trying to reschedule my exam or getting a refund. Still no resolution. Beware, and ask for email confirmation to record a call. Be prepared for legal actions with them. It's unbelievably frustrating.
We apologize for the challenges you've faced with our customer service, we understand your frustration, and we did attempt to contact you in response to your issue on September 12,2023. Your feedback is crucial, and we're sorry to hear about the difficulties you've encountered while trying to reschedule your exam or obtain a refund.
We take these matters seriously, and we want to assure you that your concerns will be addressed. To better assist you, please provide us with the following information via email at CDcareweb@psionline.com:
- Your full name.
- Your exam confirmation number.
- Details of the specific concern or issue you've encountered.
Once we receive this information, we will investigate your case thoroughly and work to find a resolution as quickly as possible. We value your business, and your satisfaction is important to us.
Again, we apologize for any inconvenience you've experienced, and we are committed to resolving this matter for you promptly.
Thank you for your patience and understanding.
I called twice to be put on a hold which was disconnected. A third call got me to a person, but that call was also disconnected abruptly. I figured things out on my own eventually.
Thank you for sharing your experience with us. We apologize for the disappointing service you received on mobile and we did attempt to contact you in response to your issue on Aug. 2,2024.
To address your concerns and provide further assistance, please contact PSI support directly at 866-589-3088 or via email at ptsupport@psionline.com. We understand your frustration with the repeated call disconnections and assure you that your feedback will be communicated to improve our service.
We appreciate your patience and understanding.
I waited over an hour on hold then the line disconnected. They give no straight extension to tech support. You'll have to call then be transferred at least 4 times (giving them your info each time) before finally getting where you need to be. The service isn't good. They don't communicate with you or understand your issues, they just say "I don't know what you are saying" when asked questions about their service. Overall 0/10 I've been dealing with them since 11 this morning it's currently 11 at night.
Hi, Jen L. We know how frustrating that could be and that should not have happened. Please send us an email at cdcareweb@psionline.com for further assistance.
It took three hours of trouble shooting with their team to get the exam to even launch. When it finally launched, the proctor screamed at me in the chat nonstop for the first 20 minutes. Any movement I made prompted them to admonish me. I was already nervous for this notoriously difficult exam, which I failed by two questions. It's extremely distracting to be sorting through complex scenarios in my head only to have the chat box pop up over and over again for slightly moving my lips as I read to myself or for touching my face. Companies who contract with PSI should seek out any competitors to avoid subjecting people to this terrible experience.
We are sorry to hear that, Kimberly. If you need further assistance, don't hesitate to send us an email at cdcareweb@psionline.com. Thank you
1. Tried to take Mass. R. E exam at home only to get disconnected after an hour. CS was non existent.
2. Rescheduled for exam at a site location. However after I passed the national portion of the test it did not move to the Mass portion. Turns out they failed to schedule both!
3. Its been a month and half and I cannot get a straight answer from PSI. 10 (yes 10)customer service agents, 4 supervisors, countless hours on hold and being disconnected, they are still unable to schedule me for the Mass exam! Find another career and save yourself the aggravation! Mass Real Estate Board has also been non responsive. Useless State hacks!
Hi Jay,
We are so sorry that you haven't had a good experience and haven't been able to reschedule. We take this feedback very seriously and will be sharing with the appropriate people at PSI. If you'd like, please email cdcareweb@psionline.com with your contact information, and we will expedite a call to you to resolve this for you as soon as possible.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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Thank you for your message and we did attempt to contact you in response to your issue on Sept. 6,2024.
If you need further assistance, feel free to reach out. For assistance with your request, please contact support@psi.memorang.com. They will be able to help you with the issue.