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PSI Exams

Overview

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days
+105
How would you rate PSI Exams?
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Oregon
1 review
4 helpful votes
Follow Brian P.
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The exam itself was a reasonably good experience though everything else has been horrific. Take a look at their website and you'll get an idea of how the company is run - it's atrocious. The website looks like it hasn't been update since 2008. But, aside from aesthetics, I took my exam a week ago and still don't have my scores. I've emailed twice and called twice and I still don't have them. On my second call I waited on hold for 1.5 hours and no one ever picked up. I could understand this if we were in the early days of the pandemic but it's now March of 2021.

Date of experience: March 15, 2021
Samantha P. PSI Exams Rep
over a year old

Hi Brian, we can look into this for you. Please email us at cdcareweb@psionline.com with your name and exam and we will help get to the bottom of this ASAP.

Samantha

Canada
1 review
0 helpful votes
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Well done, although a it pricy and it would be good If we could continuously take the exam for 60 days

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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Broker Simulation Sample Examination
December 8, 2022

I don't have words to describe this web. I purchased the Broker Simulation Sample Examination and there were only 5 questions and ea were subdivided with other few questions and that's it.
They should ask for $25 donation and that way the buyer can't feel rip off. I also called customer service and when I asked about this test, the lady was so rude, it seemed that she really hate her job.
Unless you want to trash your money, Don't purchase these tests simulation.

Date of experience: December 8, 2022
Samantha P. PSI Exams Rep
over a year old

Hi. Katy, We will look into this. For us to assist you, please email us at cdcareweb@psionline.com with your confirmation number and contact information. Thank you.

Washington
1 review
0 helpful votes
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Nice!
June 13, 2024

Nice! And easy. At least so far! Upward and onward. Right? Well, after typing this really easy you are great it is so not so easy because i have to type in how many characters to move forward in my order?

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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This is a great study tool
September 30, 2024

I made my own flash cards from the feedback from the practice assessment. Great study tool.

Date of experience: September 20, 2024
South Carolina
1 review
0 helpful votes
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I took SC Cos Exam on 12/18/23. The proctors dismissed us and told us we would receive our scores in 24-48 hours. Previously my school mates have normally received their grades in a few hours, but I listened to the instructions and waited as I was told. I called ON 12/20,12/21,12/22 they were closed on 12/25. It is 12/26/23 and I still have not received my grades. I have multiple ticket numbers that don't actually do anything. I have spoken to several phone operators I could barely understand & the ones I did understand could not explain to me what was going on consistently. I was told the system was down, I was told they haven't received the grades, I was told it is high volume time. I was told I was supposed to received them before we left printed out by the proctor but no one did.

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Date of experience: December 26, 2023
Samantha P. PSI Exams Rep
over a year old

Thank you for reaching out to us, and we apologize for any inconvenience you've faced regarding the delay in receiving your exam scores. We did attempt to contact you in response to your issue on December 26,2023

To expedite the resolution process, please provide us with your full name, exam confirmation number, and a detailed description of the concerns you've encountered. You can send this information via email to CDcareweb@psionline.com.

Thank you for choosing PSI Services LLC.

Hawaii
1 review
5 helpful votes
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Purchased the "Premium Real Estate Salesperson Practice Test" for $50 to prepare for the test which was advertised for it's "500+ questions" and "Unlimited Attempts." I went through one practice test of 100 questions, after which I was unable to access the program again. Contacted customer support only to find out that "You may take the practice exams an unlimited number of times: you will need to pay each time." Unbelievable. It's a scam. Would give 0/5 if possible..

Date of experience: May 15, 2023
Samantha P. PSI Exams Rep
over a year old

Hi Nat, we're sorry to hear that you're unable to access the unlimited feature of the practice test you purchased.

For us to further assist you with your concern, may we request for your email address used in placing an order, complete name and your order number to be sent via email at CDCareweb@psionline.com.

California
1 review
0 helpful votes
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Difficult to navigate, and launch webinar
August 17, 2024

Difficult to navigate, and launch webinar. I have missed my test twice due to the launch saying I was able to log in and then the test not populating. Ridiculous

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 7, 2024
Samantha P. PSI Exams Rep
10 months ago

Thank you for bringing this to our attention. We apologize for any inconvenience you've encountered.

To better assist you, please email your full name, exam confirmation number, and a detailed description of your concern to CDcareweb@psionline.com.

We are committed to resolving this issue and appreciate your cooperation.

Louisiana
1 review
0 helpful votes
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It could be a bit cheaper, like 50 dollars, and show answers, and able to retake over and over. It should also be a practice exam like the ones we have to take, no part A or part B. But overall it is good to get an idea and become more confident.

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2024
Samantha P. PSI Exams Rep
12 months ago

Thank you for your feedback on the practice exam and we did attempt to contact you in response to your issue on June 10,2024. For support with the NBRC self-assessment exam (SAE), please call (913) 895-4828.

California
1 review
0 helpful votes
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This process would have been much easier for me If...
August 25, 2024
Updated review

This process would have been much easier for me If I had any knowledge of what I was doing! I am on the right track now :)

Date of experience: August 15, 2024

Fast, easy to register and purchase study products
January 8, 2024
Previous review

Fast, easy to register and purchase study products.

Date of experience: January 8, 2024
South Carolina
1 review
0 helpful votes
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I've emailed two times about a problem I've had previously on another order, but I haven't received assistance yet.

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2024
Samantha P. PSI Exams Rep
10 months ago

Thank you for reaching out. We apologize for the inconvenience you've experienced and for the delay in receiving assistance. We did attempt to contact you in response to your issue on Aug. 16,2024.

We understand how frustrating this must be, and we want to assure you that we're here to help. Please contact our support team directly at support@psi.memorang.com with the details of your issue.

If you encounter any further delays, please let us know via email CDcareweb@psionline.com.

Thank you for your patience, and we look forward to resolving this for you soon.

Georgia
1 review
0 helpful votes
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Great experience!
August 25, 2024

Great experience! Incredibly easy to navigate the website. I found exactly what I needed, hassle free in no time!

Date of experience: August 15, 2024
Louisiana
1 review
0 helpful votes
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So far so good, haven't had any issues with PSI
August 29, 2024

So far so good, haven't had any issues with PSI. Pricing seems to be inline and not too expensive. Will know more once I receive the materials.

Date of experience: August 19, 2024
Washington
1 review
0 helpful votes
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Satisfied
September 9, 2024

Ordering was easy, called since i could not find the course that i ordered but realized that i had to check my other email addres.

Date of experience: August 30, 2024
Maryland
1 review
0 helpful votes
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Hagerstown, MD Testing Site
May 18, 2022

Today I drove to preview the testing site. Parking was poor. I went inside and immediately could tell the AC was not working. The person at the front desk did not seem to care about letting me tour the place. I was hopeful that maybe the actual testing room would be cooler temp. Unfortunately he was only willing to point to the thermostat next to us and gave me an irrelevant form to fill out. I went to my car to call PSI directly and while waiting in the car I was approached by a man asking for money. In the alleys there were people staggering as though on some sort of drugs. Not a good experience. PSI unable to help me by phone.

Date of experience: May 18, 2022
Samantha P. PSI Exams Rep
over a year old

Hi, Stephen N. You may send an email to cdcareweb@psionline.com if you need assistance. Thank you.

South Carolina
1 review
0 helpful votes
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This experience has been great for my development and...
September 30, 2024
Updated review

This experience has been great for my development and training

Date of experience: September 20, 2024

So easy and user friendly
October 16, 2023
Previous review

So easy and user friendly

Date of experience: October 16, 2023
Washington
1 review
0 helpful votes
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17 yr. Apprentice
June 16, 2024
Updated review

Haven't passed yet but I'm building confidence taking the study and practice exams from psi.Its very helpful when you answer wrong and they give you the correct answer and explanation plus references in the code book

Date of experience: June 6, 2024

Helpful, thanks psi
February 20, 2024
Previous review

Helpful, thanks psi.

Date of experience: February 20, 2024
California
1 review
0 helpful votes
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Somebody at this place needs to be held accountable for the misinformation from PSI causing a no show for her scheduled exam. How is it possible to provide an address that has closed 4 years ago? How incompetent can this business be?

Date of experience: September 30, 2021
Samantha P. PSI Exams Rep
over a year old

We are sorry for the inconvenience, Janice B. Let us help you by emailing us the details of concern at cdcareweb@psionline.com along with your confirmation number and contact information. Thank you.

Massachusetts
1 review
0 helpful votes
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So far, so good
April 17, 2021

Called and emailed a question about identification needed for an online exam, and they answered the question over the phone and responded via email, the guy on the phone was really nice. Maybe I'm just lucky, but I don't have anything bad to say. I haven't taken my exam yet, but so far there customer service is 5 stars.

Date of experience: April 16, 2021
Samantha P. PSI Exams Rep
over a year old

Hi Anita, thank you for your feedback! We're so happy to hear this. Best of luck with your exam!

New York
1 review
0 helpful votes
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My review
July 28, 2024

I was highly disappointed because I asked for a refund because I had purchased 2 of the SAE practice tests by accident and after multiple emails and about 10 days I finally got refunded for 1 however I wanted refunded for both because i can't access my account and o want refunded for both and I'm still waiting and still emailing and still no refund for the second purchase. I'm very disappointed that it would take this long and this much of a hassle for a little and simple issue.

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2024
Samantha P. PSI Exams Rep
11 months ago

Thank you for sharing your experience with us. We're sorry to hear about the frustration you've had trying to resolve the issue with your refunds. We did attempt to contact you in response to your issue on July 19,2024.

We understand how disappointing this situation has been.

We appreciate your patience and hope to address your concerns promptly.

For support with NBRC self-assessment exams (SAE), please call (913) 895-4828. This line is exclusively for NBRC product inquiries, and they should be able to assist you directly.