PSI Exams

Called and emailed a question about identification needed for an online exam, and they answered the question over the phone and responded via email, the guy on the phone was really nice. Maybe I'm just lucky, but I don't have anything bad to say. I haven't taken my exam yet, but so far there customer service is 5 stars.

I was highly disappointed because I asked for a refund because I had purchased 2 of the SAE practice tests by accident and after multiple emails and about 10 days I finally got refunded for 1 however I wanted refunded for both because i can't access my account and o want refunded for both and I'm still waiting and still emailing and still no refund for the second purchase. I'm very disappointed that it would take this long and this much of a hassle for a little and simple issue.

I haven't begun using the material yet, but I took the free sample tests offered, and I like how it also gives additional explanations for why the answer is correct or incorrect.

I scheduled this online with the discount available so it goes through psi instead of Pearson. I was excited since u could actually afford it. When I tried the first time I sat for an hour waiting for it to start then I called customer service and they just rescheduled it for me since my proctor never showed up. Now I am going through the same thing again. Microsoft needs to cut all ties with this unprofessional company. I am hoping they will just give my money back and u will save up for Pearson vue examination.

Easy to use website came by to look for future study guides and help

Your payment system SUCKS! I was never able to oay with my credit card, it will be approved and refunded back to account. Only took my debit card… you should make a note about payment methods and not waste peoples' time

Quick and easy to navigate. Cannot wait to see how it helps me.

Great, glad to have as a resource for test taking. Website could be a little easier to navigate state by state

This website is very frustrating, I have paid 3 times now and was only able to actually take the test 1 time. Hopefully this time it will allow me to finish taking the test before it changes the test automatically to something I'm not doing...
I have emailed about it and have not got it figured out.

So I am going through the electrolysis questions & more than half of the questions are irrelevant to Electrology, the questions are about manicure, nail & hair color? I payed to study Electrology test practice questions not cosmetology questions!

I do not need to repeat what others said.
The whole draconian check-in process made me feel like one of these Victorian schoolchildren being terrorized by their teacher just before the exam.
I cannot move my lips or this will be considered cheating, can't yawn, can't put my hand over my mouth, can't this, can't that.
Give me a break!
The whole check-in process took 30 minutes AFTER the start of the exam, and then the exam never got loaded on my screen. The proctor did not respond to my live chat messages.
When checking my phone, I got an email from PSI telling me that I have failed the test, although from my perspective it never started to begin with.
Upon checking the time that email was sent, it was sent when I was halfway through the check-in process!
Thank you, PSI, for wasting my time.
Why care about the quality of your non-existing customer service when companies keep paying you money for your terrible services?

Have taken the mechanical contractor test twice now. Failed both times by one question. Bulletin and results show 120 questions. Actual test is 130 questions. Being cheated out of 10 answers and get no answers from psi. They will be exposed for purposely failing test takers.

Too confusing on instructions from the school/course completion, to the testing website registration, to the State notification and receiving a candidate ID, etc. The whole process needs to be better streamlined and the websites simplified, and cleaned up. A lot of it seems to be obsolete / old links, instructions, etc. I had to call in, and got clearer instructions that way.

They made me waited for 5 hours for the first time to start the exam, my system always quit automatically so i contacted the tech support NO ONE ANSWERS! I mean why you have a team for this if nobody can pick up the phone?
The second time, the proctor is ridiculous, he made me waited 1 hour to start my exam and super rude and slow. Overall, the customer service is bad, the system is awful, there's always a problem (come on you charge more than $50 for a test, do better), what's worst is there's always bug in the website. Like you cannot search your exam or schedule this without refreshing your web for like 100 times. I feel this the worst experience I had in terms of everything. Be prepare that wait one hour to start your exam...

Very thorough exam prep. Helped me to prepare for the exam quickly and efficiently. I pass on the first try.

Quick and convenient way to register and pay. Great experience.

I got a score report of 0% even before i could start the test. The proctor had to run so he just disconnected the exam before it started. Now i am going to have to dispute it with the credit card company to get refund. I am going to tell my organization to stay away from this as not only is this unprofessional behavior but also unethical. PSI if your customer support is reading this please you team's gotta improve. Just look at all the horrendous reviews.