Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It is easy to access and the website will help me to practice the test.
It was great! Easy to access. I am happy that it was so easily available.
My experience with PSI testing service has been quite positive. The registration process was smooth, the test center was well-organized, and the proctors were professional and helpful. Overall, it was a stress-free and efficient experience.
Easy to use and very functional. Worked for the salesperson exam now hoping it will work as well for the broker exam
The ordering process was convenient and easy. I wish that the product was a little more economically feasible.
I was a little upset because I missed the initial deadline for the exam that I originally purchased, so it cost me $50.00 extra.
Because my state calls real estate people "broker", I inadvertantly purchased the managing broker exams instead of the "salesperson" exams. When I realized the format was wrong I expressed my concern with the online chat bot but it didn't understand. I emailed and got an auto-response that my inquiry had been received, but never got any follow up. I ended up having to purchase the salesperson exams as well because by then my exams were within 24 hours. Luckily I passed, but it was stressful and I had to pay twice. I was hoping to get a refund on the exams that were not correct, but still have no response.
I found this purchase to be every bit worth the money. I feel well prepared and confident in taking my exam. Most of my anxiety has diminished and I am more excited about stepping into this new chapter in my life!
My correct password would not work. The reset password option does not send reset instructions to email. Had to keep calling to have them manually push it through. Would then reset password only to have the same issue continue happening.
Thank you for reaching out and sharing your experience. We apologize for the inconvenience you've faced with resetting your password and the ongoing issues. We did attempt to contact you in response to your issue on Aug. 2,2024.
To resolve this matter, please contact our support team at support@gmetrix.net.
We understand the frustration this has caused and appreciate your patience as we work to improve our processes.
I had to reset my password because you didn't pick it up from the HPNA site. Then you decided to make me wait to actually use my new password because of "too many attempts." I listened to both videos of how to get SJE, but they didn't actually tell me how to GET the SJE. I had to hunt all over the website before I found where I could actually purchase it! Plus, this is just a way to pull more money out of hardworking nurses: pay for membership, pay for SJE, pay for certification.
Thank you for reaching out and sharing your experience. We apologize for the difficulties you've encountered with resetting your password and navigating our website. We did attempt to contact you in response to your issue on Aug. 28,2024.
To resolve these issues, please contact our support team directly at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to assist you with your account and provide guidance on purchasing the SJE.
If there’s anything more we can do to help, please let us know.
It was easy to purchase. I don't know how they are, as I have not reviewed them yet. I'm excited to get started and get my Alaska contractor license.
Very interesting and intuitive. Love that there is options. Not seeing a dual option though. Overall still good experience so far.
This has been a nightmare - I have bought several practice tests only for them to be totally useless I have failed the test several times as a result. Hopefully me spending this $100 will assist in me passing and actually covers ALL of the material. I am expecting to pass after studying and practicing with this test that has 900+ questions. Customer service representatives are not very helpful either, I have loathed this entire process and have felt unsupported and shook out of money and patience.
We apologize for the difficulties you've experienced with our practice tests and customer service and we did attempt to contact you in response to your issue on July 13,2024. We understand your frustration and appreciate your patience as we work to improve your experience. Please contact 866-589-3088 or email ptsupport@psionline.com for assistance.
Very quick and easy to access. User friendly. Recommend highly
Love being able to purchase directly to get full length practice tests
When I signed up to take exam, I purchased the Real Estate Affiliate Broker PT Tn practice exam. I have not received instructions how to access. Please advise.
Thank you for bringing this to our attention. We're sorry to hear that you haven’t received instructions on how to access your Real Estate Affiliate Broker PT TN practice exam. We did attempt to contact you in response to your issue on Sept. 2,2024.
For assistance, please contact our support team at support@psi.memorang.com. They will be able to help you access your practice exam and ensure everything is set up correctly.
We appreciate your patience.
It was overall good. I think it might help me out some for my test coming up.
Easy to access and to use, very self-explanatory interface.
Great site with everything you need to get up to speed with testing
Ordered books and received next day. Thank you. Great quality
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience. We're sorry to hear that you encountered difficulties with your purchase and didn’t receive a timely response to your inquiry. We understand how stressful this situation must have been, especially so close to your exam date. We did attempt to contact you in response to your issue on July 27,2024.
To assist you with your concerns, please contact our support team at support@psi.mail.memorang.com.
We apologize for the inconvenience and frustration this has caused, and we appreciate your patience and understanding. Congratulations on passing your exams, despite the challenges!