Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I accidentally entered my password incorrectly twice because there isn't an option to view your password and it makes me reset my password. You send me a link to my email with instructions to press the link, which I do. I then come to a screen that says the link was invalid and to request a password reset again, so I do so. You send me the same email and I press the same link and the same page loads with the same message. I run around this circle 5 times and then try something different. On the same page that i get the message stating that the link was invalid it also asks me to enter a new password and then confirm (again you cannot opt to see what you have typed). After doing that it asks me for my email. After filling out all the information, it as me to reset my password so I press the button and poof you send me the same email with the same darn link that when pressed I come to the same page with the same warning that the link is invalid.
I believe this is the second or third time I have purchased study materials for various exams and I have been able to pass each time. Thank you
I've had a great experience with using these tests to prepare for tests
Thanks for this options ofr exams y simple, easy and ready for the future
My experience was positive and satisfactory, meaning that their instructions as to the preparation of the proposed exam to be administered are clear and concise.
Its been great so far. I'm looking forward to starting the preparation for my electrical certification.
Great experience thus far, investing in my future is something worth it. I pray this information gets me that much closer. Thanks, PSI!
No active coupon codes for online use. It would be helpful to have discounts when using a $50 test.
Thank you for reaching out and we did attempt to contact you in response to your issue on Oct. 13,2024.
Please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com for assistance with your inquiry.
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Need to have tell that first test is a one time only. I had to purchase 2 differect practice tests as the first was a one time only
Thank you for reaching out and we did attempt to contact you in response to your issue on Sept. 27,2024.
For further assistance or if you have any questions, please contact GMetrix Support directly at support@gmetrix.net.
I have to retake the CSE due to issues with the system on my previous test. Also, I was only given 180 minutes to test, but I'm supposed to be given 240 minutes.
Thank you for reaching out and we did attempt to contact you in response to your issue on Sept. 6,2024.
Additionally, we understand that you encountered issues with the system during your previous test and that the exam duration was incorrect. We will look into the matter once we receive your details.
Thank you for your patience, and we look forward to resolving this for you.
To assist you further with your concern, please provide your full name, exam confirmation number, and a detailed description of the issue. Kindly send this information via email to CDcareweb@psionline.com.
Experience has been great. Really easy. Everything from the settings and the options.
Overall great experience, easy system to use to purchase and pay for book.
My order got cancelled, as I was not charged. During the order process. The next day someone Fromm PSIcalled and addressed the issue. I cancelled the order. All together. When was ready to take the exams, the reordering process was difficult. Had to call customer service who. Informed. Me that. Someone will. Call me back. Waited, no has called. Returned to website, and. Call customer service again.
Thank you for reaching out and sharing your experience. We're sorry to hear about the difficulties you’ve encountered with the ordering and reordering process. We understand how frustrating this must be. We did attempt to contact you in response to your issue on Aug. 8,2024.
For further assistance, please contact PSI directly at 866-589-3088 or via email at ptsupport@psionline.com. They should be able to help resolve the issue.
We apologize for the inconvenience and appreciate your patience as we work to improve the process.
It feels really scammy. You use different books for your Journeyman testing than we actually use for school. You allow a large number of books in the test, but not the Ferms or Tom Henry index that most of us rely on. And then conveniently you sell all of the books. Sounds like a racket to me. And then you charge for the practice tests? I feel like if I have to pay for the actual test- allowing a free practice test is a reasonable expectation. 0/10 I would not recommend.
Thank you for sharing your concerns. We're sorry to hear that you feel this way about the testing process and we did attempt to contact you in response to your issue on Aug. 12,2024.
For any questions or further assistance, please contact support@psi.memorang.com. They can provide more information and address the issues you’ve raised. Your feedback is important, and we appreciate you taking the time to express your thoughts.
I just feel it should be more obvious and simple to order a CE approval.
Thank you for your feedback and we did attempt to contact you in response to your issue on Oct. 12,2024.
We appreciate your suggestion and will share it with the team to help improve the process.
For assistance or any other questions, please contact our support team at 866-589-3088 or email ptsupport@psionline.com.
Amazing opportunity to take a practice test before the big exam
Thank you please make the test easier i havnt had any luck but maybe after these practice test i will pass.
I purchased the $25 for 3 full length exams and these helped me so much for my exam. Questions can be asked several different ways and I read every explanation it gave as to why the answer was the answer. I completed the diagnostic first then all 3 of the full practice exams. I passed on the first try with an 85%
I need check the questions / answers before I can determine how good the practice tests are
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with the password reset process and we did attempt to contact you in response to your issue on Aug. 5,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to help you resolve this issue promptly.
Your feedback is important to us, and we are committed to improving our system based on your experience.
Thank you for your patience and understanding.