Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Excellent service so far. PSI seems to be very well organized and professional. Although I have not used the full services of PSI, I am impress with the level of service provided thus far. Keep it up.
So far so good, I don't agree with paying for practice test but we will see what happens next.
I am a little unsure, but everything seems to be going good so far.
The outline is a great study tool. I think that the $25 study pack is just as good as any and would definitely recommend.
I just ordered another product from you but noticed the even though I put in my email address that my account info did not come up.
Thanks for letting us know! We did attempt to contact you in response to your issue on January 19,2025.
To resolve this issue, please get in touch with our support team directly at support@psi.memorang.com. They will be able to assist you further with your account and ensure everything is set up correctly.
Let us know if you need any additional help!
I am happy because to got a practice test that I thought I had from xcel before my official exam tomorrow.
Easy to use, friendly interface and straightforward questions. I use this for my George real estate exam and it was really helpful, thanks guys.
The experience was invaluable and a smooth transaction. I am happy to have been able to access the information online.
Quicky to purchase and the process is straight forward and very interesing. Good anfd more information to learn
I highly recommend psi the staff was great and the test is well put together
Purchased the 3 practice test bundle for the p&c producer licensing. I was wanting some extra practice and to gauge what kind of scores I could achieve. For some odd reason, I would receive about 15 questions per test that pertained to a completely different line of insurance that i've never studied. I obviously couldn't answer the questions and ended up with a score that didn't accurately represent my p&c insurance knowledge.
Thank you for reaching out to us and sharing your feedback. We’re sorry to hear about the issues you encountered with the practice tests and the experience with our customer service representative.
To help resolve your concerns, please reach out to our support team directly at support@psi.memorang.com. They will be happy to assist you further and investigate the issue regarding the questions that appeared in your tests, as well as address any concerns about the accuracy of your scores.
We truly appreciate your feedback and are committed to ensuring your experience is a positive one. If you need any further assistance, please don’t hesitate to contact us.
I had a simple question about taking the test. I have already registered and paid. However, since it is impossible to get anyone on the phone, I used the chat line which was no help at all.
We're sorry to hear that you’ve had difficulty getting your questions answered about the test and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance, please email support@psi.memorang.com. They should be able to help you with your inquiry.
Thank you for your understanding, and we appreciate your patience.
Easy to use and user-friendly. One stop shop with value added resources.
Would be nice to get a code to save money repeat customer...
I been trying to purchase your practice exam for 7 days now thank you for telling the IT department to do their job!
I tried to download the pdf to my desktop and it did not download. I have looked all over on my laptop, including recent downloads. It currently says, file has expired".
Thank you for reaching out. We apologize for the trouble you're experiencing with the download and we did attempt to contact you in response to your issue on November 6,2024.
For assistance, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to help you resolve the issue and provide guidance on how to download the file successfully.
We appreciate your patience and look forward to getting this sorted for you as soon as possible.
Not impressed i have purchased 4 practice tests, have only been able to access one of them, took me hours to figure out how to get to that one, i am purchasing the packet now to see if i have better luck. The most support i have gotten from the psi team was, You have reached the wrong department.
Thank you for sharing your feedback, and we're truly sorry to hear about the difficulties you've encountered. We completely understand how frustrating it must be, especially after investing time and effort to access your practice tests. We did attempt to contact you in response to your issue on Dec. 26,2024.
To resolve this issue, please contact our support team directly at support@psi.memorang.com. They are the best point of contact for any technical difficulties or access issues you’re experiencing and will be able to assist you promptly.
We appreciate your patience and hope your experience improves with the packet purchase. If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
The demo training materials convinced me to purchase a sample test to gauge my level of knowledge and my potential need for additional test prep.
This is a scam you don't even get to open the item you buy. And they won't give you a refund til you call 3 or 4 times about it
We appreciate you reaching out! We did attempt to contact you in response to your issue on February 1,2025.
Please contact our support team at support@psi.memorang.com for assistance regarding your issue.
If you encounter any problems, please don’t hesitate to reach out to our support team, who will be happy to help resolve the matter.
We appreciate your understanding, and we’re here to assist you further if needed.
Very easy process to purchase the online study prep course.
Very Professional. Easy to speak with someone on the phone to schedule my exam and easy to navigate online.
I guess ok but would like to not have to answer this question very distracting before i have to do the test.
We understand your concern and aim to minimize distractions before the test. We did attempt to contact you in response to your issue on Nov. 27,2024.
Please email the details of your concern to CDcareweb@psionline.com, and our team will assist you promptly.
Feel free to let us know if there's anything else we can do to help.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We’re glad to hear things are going well so far, and we understand your concerns about the practice test fee. We did attempt to contact you in response to your issue on Dec. 7,2024.
For any assistance, please feel free to contact us at 866-589-3088 or email ptsupport@psionline.com.
We appreciate your patience and will be here to support you as you continue through the process.