Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I want to get my journeyman license so bad and I know this will put me one step closer to getting it
Very easy and very convenient to use. The website also has free exam so thats really neat
I will now practice with my school book because this app does not prepare you what's so ever
Good morning my dear friend hope your day was well I love our conversation
I have discovered a lot of the questions do not make sense and the hints and explanations dont make it that easy to understand as well, some of the explanations are literally like "well this section says this" but it doesnt actually quote what is in the section or explain how to interpret it it more or less just tells you what the correct answer is and youre expected to just get it with no explanation. It would help a lot more if it took an actual quote from the code book and showed you HOW to interpret it correctly. Also some of the questions asking for measurements dont even ask you or tell you what unit of measurement to use i think that is an obvious and embarrassing misstep to skip on something that REQUIRES MEASUREMENTS FOR CODE
Thank you for your valuable feedback. We’re sorry to hear that you've encountered difficulties with the NEC references and the explanations provided for some of the questions. We understand how important clear, accurate, and easily understandable explanations are, especially when interpreting complex code materials and we did attempt to contact you in response to your issue on Nov. 17,2024.
Regarding the issues you mentioned with the questions and their explanations, we will certainly forward this to our team for review and improvement.
In the meantime, for further assistance or to address any specific concerns with your practice materials, please get in touch with our support team at 866-589-3088 or via email at ptsupport@psionline.com. They can provide more targeted help with your concerns.
We also appreciate your suggestion about providing direct quotes from the code book and clearer instructions for measurements. Your input is invaluable as we work to enhance the learning experience.
Thank you for sharing your thoughts, and please don't hesitate to reach out if you need further assistance.
Second time purchasing this exam, called customer support via phone number in email confirmation, helped as much as they could with no resolution.
Thank you for reaching out. We apologize for the difficulty you've encountered and we did attempt to contact you in response to your issue on Nov. 20,2024.
For further assistance with your exam purchase, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com. They will be able to provide you with the necessary support.
We understand that you've already contacted customer support by phone, and we hope this follow-up will help resolve the issue. If there is anything else we can do, please don’t hesitate to let us know.
No customer service number readily available, and when I located one, it was another country. I receive emails on purchasing a practice test that is another trade. I am concerned I may fail simply so PSI can make additional money on testing.
Thank you for reaching out. We apologize for the confusion and your concerns. We did attempt to contact you in response to your issue on Oct. 16,2024.
For assistance with your account and the emails you've been receiving, please contact support@psi.memorang.com.
Our team will look into this for you and address any issues. Rest assured, our goal is to provide a fair and supportive testing experience.
Pathetic customer service and its ridiculous that the Spanish versions are cheaper than English. Embarrassing
Thank you for your message! We did attempt to contact you in response to your issue on February 8,2025.
For assistance regarding the pricing of the versions, please contact 866-589-3088 or email ptsupport@psionline.com.
For any customer-related concerns, kindly send the details to CDcareweb@psionline.com, and they will be happy to assist you.
We apologize for any frustration you've experienced, and your feedback is valuable to us. We strive to improve our service and address any concerns as best as we can.
I was offered a free prep test, could not find where to take it...
Thank you for reaching out. We did attempt to contact you in response to your issue on December 22,2024.
For assistance with accessing the free prep test, please contact our support team at support@psi.memorang.com.
They will be able to guide you on how to access the test.
Awesome company! We look forward to downloading a new practice assessment to use with our students.
The questions are not preparing me well at all. Missing topics. Missing a lot of Health prep topics in the prep. Did not prepare me well at all.
Thank you for reaching out and sharing your concerns. We're sorry that you feel the preparation hasn’t met your expectations and We did attempt to contact you in response to your issue on Nov. 30,2024.
For further assistance and to address any specific issues with your prep materials, please contact our support team directly at support@gmetrix.net.
I like its unlimited attempts and not timed, I don't need to be stress before taking the actual test
I paid for an exam that it doesn't appear I can take and I want a refund.
Thank you for reaching out. We attempted to contact you on Dec. 22,2024, in response to your issue.
For assistance with your exam and refund request, please contact our support team at support@psi.memorang.com. They will be able to help you resolve this issue.
We apologize for any inconvenience and appreciate your patience.
I would like to commend rep mpumelelo xaba who assisted me patiently with in processing the order online. I kept getting an error and he tried and recommended using Microsoft Edge
I found the test was very helpful in preparing to take the exam.
Very easy navigation! Easy to follow the last time I purchased on this site it help me with my exam
I was told the practice and then state test would be similar to XCEL it was very different and now I am out $60 for 2 prep tests.
We're sorry to hear about your experience. We did attempt to contact you in response to your issue on Feb. 24,2025.
For assistance with your concern, please contact support@gmetrix. Net—their team is best equipped to help you with test-related issues.
We understand your frustration and appreciate you reaching out.
There is no introductory page or opportunity to update Provider information. The link doesn't even confirm the Provider ID or Provider name. Not sure if I trust this process.
Thank you for sharing your concerns. We understand your hesitation and want to ensure you have a smooth experience. We did attempt to contact you in response to your issue on November 6,2024.
If you need assistance updating your Provider information or have any questions about the process, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. They’ll be able to address your concerns and guide you through the necessary steps.
We appreciate your feedback and are committed to providing the support you need.
It has been VERY DIFFICULT to get to this point regarding setting up our portal to your PSI Store. Wouldn't it make more sense to be able to attach the course application to this payment all at the same time instead of having to wait to be contacted by a sales team member?
Yay, I passed my test. The practice test was helpful although confusing to access.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We're sorry to hear about your experience. We understand your frustration, and we appreciate your efforts in studying. We did attempt to contact you in response to your issue on Dec. 22,2024.
For assistance regarding your exam, please contact our support team at support@gmetrix.net. They will be able to help address your concerns.
If you have any further questions or need additional support, don't hesitate to reach out.