Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Good know comment it's educated and helpful.Great review and supplies materials as well
The fact you only get one time after paying you should be allowed to use as many times as needed
Test prep for master electrician was not the same style of questions as the PSI exam I took for my c2 cert. I didn't pass...
Very easy to navigate this website. Offers what you need to help study for the exams.
Scheduling my exams was easy. Finding the location of exam was a little more difficult. The material required to pass the exam was extremely difficult and I have a Bachelor's degree. I haven't studied that hard since college & the wording of the questions was extremely difficult to understand. One almost needs a Master's degree in English to break down what they were asking. Seems a little unnecessary for what I was trying to obtain. Lastly, having a person test right next to me was also very distracting.
Thank you for your feedback regarding the WI P & C Insurance Licensing exams. We're glad to hear that scheduling was easy, but we understand that finding the exam location and the difficulty of the materials were significant challenges for you. We did attempt to contact you in response to your issue on Nov. 1,2024.
To assist you further, please provide your full name and exam confirmation number, along with your specific concerns, via email at CDcareweb@psionline.com. This will help us address your issues more effectively.
We appreciate you sharing your thoughts about the exam environment and question clarity. Your feedback is valuable, and we will ensure it is communicated to the appropriate team as we work to enhance the experience for all candidates.
Great product. Easy to use product. Will list out your areas of weakness so you know what to focus on.
Super Easy to navigate. Was very quick and simple. Can't wait to get this show on the road
So far not a bad experience. Will have more to say after taken test prep.
Thank you for your feedback! We’re glad to hear that your experience has been positive so far and we did attempt to contact you in response to your issue on December 26,2024.
For any support related to the NBRC Self-Assessment Exam (SAE), please reach out directly to our support team at (913) 895-4828. They will be able to assist you with any questions or issues you might have.
Practice tests were very helpful and contributed to me passing my National Electric Code test. However on one of the practice test, answers were clearly incorrect...not the entire test just a few questions. Never the less, I found them helpful in increasing my speed to find reference material in the code book.
It would be nice to have a list of tests to choose from. Especially when you don't know the name on each test. When entering into the search bar, you have to know the name.
The instructions for logging in were not correct from HPCC and I had to reset my password in multiple places for this to work. It took much longer than it should have. And the passwords were always the same and correct but not recognized by PSI.
Thank you for sharing your experience. We apologize for the inconvenience you’ve faced with the login process and we did attempt to contact you in response to your issue on Jan. 10,2025.
For further assistance, please reach out to our support team at 866-589-3088 or email ptsupport@psionline.com. They’ll be able to help resolve the issues you encountered with the login and password recognition. We appreciate your patience and are here to support you.
THE WHOLE PROCESS WAS EASY, THE STAFF AT THE PSI EVALUATION CENTER WAS EDUCATED, THE EXAMINATION ROOM WAS IN ACCORDANCE WITH EXPECTATIONS, AND THERE WAS ENOUGH TIME TO COMPLETE THE EXAM AND REVIEW EVERYTHING. THE SOFTWARE WAS EASY TO UNDERSTAND AS WELL AND THE INSTRUCTIONS
HPCC Jenny assisted me into getting into your site soI could order the SJE test. I have no idea how to change the Temporary123 password you provided us.
The only part of the process that has taken some time is approval to take the test. Other than that, it was good. They had several test dates and times available and the check out was easy. I hope the testing process itself is as easy.
Good experience ordering. Received in timely manner. If I had to order more materials I would definitely order again. My experience was great.
Great place to stay up to date in Contractor Licenses. Being a new resident & employer here in Maryland it helped me alot to know everything about being a Licensed Contractor in Maryland.
Very helpful and professional and friendly.
I haven't reviewed my material. I just signed up.
First time ordering from PSI. I will be able to give my opinion once I have used the materials that I just ordered.
I want to get my journeyman license so bad and I know this will put me one step closer to getting it
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out. We understand that the test prep for the Master Electrician exam didn't align with the style of questions on the PSI exam you took for your C2 certification. We did attempt to contact you in response to your issue on Nov. 30,2024.
For further assistance, please contact support at support@psi.memorang.com. If you have any concerns or questions about your exam experience, the support team will be able to assist you with more specific guidance.
We wish you the best in your next attempt.