Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very Professional. Easy to speak with someone on the phone to schedule my exam and easy to navigate online.
I guess ok but would like to not have to answer this question very distracting before i have to do the test.
I ordered it next day air. I'll leave feed back after it actually ships.
Thank you for reaching out!
For assistance with your order, please contact our support team at support@psi.memorang.com.
Let us know if you need anything else!
Awesome!
Im still within the experience. Please allow me to continue my experience. Thank you.
I enjoy the practice test because it gave me a better idea of how to study and what to focus on
Its good, i dont know what ells to say, if there were more question in the test and no time limit that be better.
Thank you for your feedback. We appreciate your input regarding the test format. Suggestions like yours help us improve the overall experience and we did attempt to contact you in response to your issue on Nov. 27,2024.
For assistance with your concern, please contact 866-589-3088 or email ptsupport@psionline.com, and they will be happy to assist you.
If you have additional thoughts, feel free to share them with the support team.
Good experience so far. I have no complaints or concerns at this time.
Easy to access and understand. I want to be able to get my commercial roofing license as quickly as possible. Thank you for your online services.
Awesome, I'm really learning and understanding of being a real estate broker. I need something that will help me to remember more. The practice test does that for me.
It was easy to locate and determine best material to purchase
Overall very well. Thank you have a wonderful day and you should not require so many characters
This has been a frustrating experience. I purchased a study guide that was not what I needed. I ONLY need the Business & Law study materials. I have ordered the book from NASCLA and will use it exclusively. It's not the material that is the issue. It is the LACK OF GUIDANCE that is available from phone representatives.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you've experienced. We understand the importance of having the right study materials and proper guidance. We did attempt to contact you in response to your issue on January 15,2025.
We recommend contacting our support team directly at support@gmetrix.net for further assistance with your specific needs.
We appreciate your feedback, and we're committed to improving the experience for all of our users.
Thank you for your patience, and best of luck with your studies.
I would have liked to see more information. More descriptions, like are these questions only from the local state test, and/or the national test?
Thank you for your message! We did attempt to contact you in response to your issue on February 1,2025.
Regarding your question, we understand you would like more details. For assistance, please reach out to support@gmetrix.net.
Let me know if you have any other questions!
My experience has been good very easy to navigate throughout the app
I love this app, it really helps to prepare you for the exam, study the pack months in advance to prepare.
My access code for my practice didn't come until days after my actual test was take
Thank you for reaching out and sharing your experience. We understand the frustration of not receiving your practice exam access code promptly. We did attempt to contact you in response to your issue on Dec. 13,2024.
For issues related to the NBRC Self-Assessment Exam (SAE), including delayed access codes, I recommend contacting their dedicated support team at (913) 895-4828. They should be able to assist you more effectively and provide a resolution.
We apologize for the inconvenience you've faced and appreciate your patience while working through this issue.
Couldn't save the download because it was never complete. Customer service was not supportive. I feel as the customer I deserved better
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We encourage you to share your concerns by completing the survey at https://www.surveymonkey.com/r/hisetfeedback so your experience can be reviewed and we did attempt to contact you in response to your issue on Nov. 28,2024.
We understand your frustration and agree that every customer deserves a supportive and efficient service. Your feedback is valuable and will help improve future interactions and processes.
If there’s anything else we can assist with, please don’t hesitate to let us know.
Very quick and easy to schedule my examination. I called customer service and spoke to a very nice woman
Great, easy to navigate. The use of apple pay made paying for the study aides so much easier.
Your tests are nothing like the questions in the prep. It's extremely frustrating to keep paying for tests, and never feeling prepared. There is NO online resource that has questions even close to the actual exam. I hate not knowing why I didn't get a question right.
Thank you for sharing your experience and we did attempt to contact you in response to your issue on Oct. 11,2024.
We understand how frustrating it can be to feel unprepared despite your efforts. For assistance and to address your concerns, please contact support@psi.memorang.com. They will be able to offer further guidance.
We truly appreciate your feedback and are sorry for the inconvenience you've experienced. Your input helps us improve.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand your concern and aim to minimize distractions before the test. We did attempt to contact you in response to your issue on Nov. 27,2024.
Please email the details of your concern to CDcareweb@psionline.com, and our team will assist you promptly.
Feel free to let us know if there's anything else we can do to help.