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PSI ExamsReviews 8,460

4.0

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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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California
1 review
6 helpful votes
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I've never dealt with a company that has canceled my appointment so many times in a row (4 times in a row) and not only are they canceling, I'm showing up early to the testing proctor, but "they don't have enough spots" and I'm showing up 30-45 minutes early and the other cancelation they sent me an email 9pm the night before saying to reschedule and today 5/1/2020 I had an exam at 9am and arriving at 8am I've waited over an hour for no one to show up to the test sight it seems my scheduled time and date is a joke to them, with my job pressuring me to get this test, PSI Testing is a sham of a company who doesn't even pick the phone up...

Date of experience: May 1, 2020
Oregon
1 review
7 helpful votes
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Due to Covid 19 the company canceled my exam. I went back I got their website to reschedule during work and registered. I accidentally chose "life" and not "life and health" they told me I was not allowed a refund as I choose the wrong test, even with it been WEEKS out and more than likely they will cancel it on me again due to Covid 19

Date of experience: March 30, 2020
Illinois
1 review
10 helpful votes
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Go somewhere else
February 26, 2020

I've been in business for 20 years so why did I fail twice? I have passed 3 other times in past 15 years. The multiple choice answers too similar which makes it very tricky. Questions on test not covered in online class. So how do you correct answers if you don't know what you got wrong? They won't tell you that. Does not make good sense. What a waste of money. I was lied to about location of test. They told me there was a location in Westmont 6 minutes away, but nooooo there wasn't when I needed to book a facility for testing. I had to drive 50 minutes in the snow to go to dupage airport in an actual hangar. Really? What the... Poor choice on my part. I will find a better testing facility. One nice thing, testing room included ear plugs.

Date of experience: February 26, 2020
Texas
1 review
8 helpful votes
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Deserves 0 stars
February 6, 2020

Quite possibly the worst online proctoring and test taking available out there. This was a 3rd attempt to take a test I finally pay and got it and the proctor kept telling me I couldn't mouth words... excuse me? This is literally how I read, I read to myself so I can understand it. SHe cut it off again as I tried my hardest not to without even thinking about it and then got attitude saying if I did it again I would be kicked out! Excuse me for doing nothing wrong? So I responded before the exam was even back up with an F you type of thing and she KICKED ME OUT. The worst course I have ever had to deal with. The Proctor needs to be fired bc they are clearly on a power trip. Go with CHAMPIONS, DO NOT GO WITH CE SHOP. As if youre not already stressed trying to take the exam, this horrid proctor creates MORE STRESS! WTF!?

Date of experience: February 6, 2020
Indiana
6 reviews
47 helpful votes
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PSI is lacking credibility, because I am very positive that I legally pass my exam. I failed the national portion of my real estate exam(according to psi), even though i was pretty confident because i studied every hard every day and passed all the practice exams. My score was 55 and needed just 1 more question right to pass, which i find suspicious. Researching other people that has failed the test, I found out that they score the same, they just needed 1 point to pass. Tha'ts definatelly a red flag! I think PSI is runnin a scam to get money. The worst part is that i have to get back to my sponsoring broker to sign the retake application, which is really embarassing. He may think i am realy stipid, when that's not really the truth. If PSI wants money why dont they just ask? I'd rather pay what they want instead of make me look like a dummy and putting my intelligence in line/doubt.

Date of experience: April 24, 2019