PSI ExamsReviews 8,463

System equipment failed during exam. I was in the middle of an exam and the system shuts down. CS was called and they are horrible. The exam questions were tricky and were nothing like the information studied on their program. Will report them to better business for faulty system software as well as taking my money. Based on other reviews looks like they owe plenty of refunds. Wish I read the reviews before spending my money and taking the exam. After finally completing exam results were not give I was told to wait 3-5 business days. CS is def not to be trusted or taken seriously.

I'm enraged at the fact I ever have this place money. I paid them 180$ thus far for 2 insurance exams that I never even got to take. Had an appointment for in person. My location stated they were closed so I called. After 6 hours YES I SAID 6 hours on HOLD, I finally got someone who hung up on me. He did call me back and told me I had to take a proctored spent another 3 hours remotely in my computer downloading stuff for this exam. He told me I was good to go I launch my exam and boom my exam stated it was already submitted. Since then I have spent 3 more days 12+ hours a day and I am not exaggerating trying to fix the problem. They continue to transfer me or have me on hold. They told me I would not pay however I checked my account and there were all the charges that I now have disputed through the bank. The tech support has no idea what to do and I'm now convinced after having to scan my ID over 32 times. They installed something in my computer to gather personal information or something. They have every excuse in the book as to why it's MY FAULT when al my system tests pass, when I'm Ethernet hooked to the router and I called to upgrade to the fastest wifi with my own private wifi network. This is an effin joke. I regret ever dealing with them. They have stressed me out and the best part is they asked me for my email over 70 times and not once have I received an email. It took me going off the rocker to get a damn ticket number. Not worth it they suck, and they should be shut down. Their proctor had me kicked out for using Skype when I don't even have skype downloaded to my computer and had it wiped out by geek squad prior to trying to even test. But they told me I did that. Okay cause when the guy remotely logged in he saw for himself that there was nothing social media attached to this computer. And he then claimed "I assure you it will be fixed." Well PSI I assure you, I will write a comment on every single site I come across with your b. S of a "proctored exam," and I assure you that you asses will not be ruining people's job opportunities due to your laziness and lack of tech skills.

I had a scheduled test for today, I checked on their site if my laptop would be compatible for their site, it ended up that it wasn't since I have a Chrome OS, their tech support took 45 mins to response and after I was told I couldn't use my computer, I had to drive for 20 mins to be able to use another computer. I tried calling their customer services and I was on hold for 2 hours and my call was dropped. I submitted emails and still no reply, this has truly been a horrible experience and I wouldn't recommend them to any one. It's beyond me why they are used as a testing site if they have the worst customer services.

The experience I had with these folks was hell. From taking photo frames off the wall of my house to removing a bottle cap from my desk just to write an exam was UNBELIEVABLE. I just could not do anything right. As if that was not enough the proctor asked me repeatedly to close all social media apps even though he/she could clearly see the only app opened on my Task Manager was Chrome. The worst of it all is that you have to communicate through a Chat window and they take about 4-5mins to respond. I am surprised WGU still uses them even with all the negative feedback. This company is the WORST of the WORST. Jeez!

An I leave less than 1 Star? Worst company ever. My CEO shows up for his scheduled test and they tell him it was canceled (wasting 3 hours of travel time to get there). No phone call no nothing. Didn't even tell him how to reschedule. Cut to us emailing PSI twice in three weeks with no response. Finally got an 800 number to call and was on hold for 2 HOURS before they kindly just hung up on me. Unbelievable and now have no choice but to try again. Better believe they'll be getting a bill from us for all the wasted time.

Like all the other reviews here, I was on hold for 1hr and 30mins and then gave up. Next day, tried for 60minutes, nothing. Sent an email 10 days ago and ZERO response. Sent another one, zero response. We are all trying to progress with our careers and we cant because this company is extremely unprofessional. Then sign up online? I cant, it told me I had to contact Psi directly. This company is beyond a joke.

If someone starts a petition for change I would gladly sign it.

Hope you never have to deal with PSI for any type of testing. Had a problem signing up for a contractor exam. When trying to sign up kept receiving a server error. Website is useless as far as contact information and even if you do manage to find where they have hidden it, don't expect a response. By far the worst experience I have ever had trying to work with a company. I guess since they know they are the only path in some cases customer service is of no priority. If the state officials who mandate the use of this service had to deal with what the candidates do they would be off the job tomorrow. I wish there was a class action lawsuit I could sign on to because I'd do it in a heartbeat.

Sadly Ive had to deal with this company multiple times for licensing in alabama and georgia. This has been the worst experience by far. They canceled my test due to covid which I understand but never notified me when testing centers would be back opened and I could reschedule. Tried for weeks to get through with no answer. After calling back to back for several hours I finally got through for them to tell me my application expired and I have to pay again. When I asked why I wasn't informed of new schedule date she replied with "how do we know you will read your emails or answer the phone if we call?" To which I replied how am I supposed to know when you will resume testing? She replied "we don't know, were in the middle of a pandemic!" When I asked to speak to her superior she informed me that she has no superiors and neither does Donald trump and hung up on me. Can't make this stuff up. Contacted georgia secretary of state to see what can be done. But probably nothing. PSI stole my money and trolled me!

It is frustrating and sad to be a nurse who is trying to take a test to achieve a certification which will allow me to treat patients better and get this type of treatment. Horrible customer service. Lack of professionalism and empathy. I called multiple times just to be able to schedule my exam. Was on hold for at least an hour every time. Never got an apology from anybody and was treated like I owe them something. I "got disconnected" twice after an hour hold. When I called the third time, I asked to speak to the supervisor. Spoke to Amanda. Explained to Amanda the lack of professionalism and empathy from her staff. The answer I received was: "ok, how can I help you". Never received an apology for the way I was treated and was again talked down to. When I asked Amanda to talk to her superior she said she stated " I am the supervisor and there is nobody higher than me".

I took the SC commercial AC exam for the second time. I failed again because of the material given on the test is nowhere close to the material you study in your text books. I have studied many hours and know the material even took a class to pass this test and still the questions on a test are nothing close to what you review in your textbook. They do this so you will take the test over and over to make money it is so obvious to see. I will contact the licensing board and explain my case. I see others have the same problem.

Oh where to start. I passed my PA Insurance exam over a month ago. I took the test with an online proctor, everything was good I passed the proctor congratulated me and said my results would be sent immediately. They weren't so I gave it a day before I called. They put me on hold for 2 hours and then hang up because "the phone lines are too busy" WHY MAKE SOMEONE WAIT JUST TO BE DISCONNECTED! And because I'm stubborn I keep calling and emailing. After about 15 attempted phone calls and several customer service emails sent, I finally get a call back from a woman who had absolutely no clue what she was doing. She said she didn't have access, which I understand, and she said she would send it to a different department and I would have it by the end of the day. Great, perfect but that didn't happen. I still call and email hoping that there is something they can do. It's been over a month, they clearly don't care about anyone's needs. I NEED this license for my job, and I'm making way less now than I would if I had a license.

Their on-site test failed and couldn't take it on scheduled date, then they rescheduled me for an online test which also technical difficulties. I spent countless of hours getting a resolution, then they said they would get back to me in 3-5 business days, no word from them so called again, the answer was that they would get back to me in 3-5 business days, it's been 2 week and I still having issues with reschedule when it was their fault that I couldn't take my test. On top of that, they charged me twice and they said they don't give refunds. This company is such a rip off and have very bad customer service.

This is actually the most ridiculous review I've ever had to write. It feels unreal. This company cost my boyfriend his brand new career. Their online testing doesn't work and he's been calling and emailing for WEEKS trying to A: get a refund because they took his money, and B: try to schedule the test in person so he can start his job. He has to pass his tests by a certain date and with PSI ignoring every call and email, it doesn't look like that's going to happen. It's a shame insurance companies are even bothering using this program. It's a joke! ZERO customer service. I seriously wonder if there is anyone even in office to check emails or answer the phones. Disappointed, angry, and upset aren't even good enough words to describe how I feel. This has really taken a toll on us financially, especially during the pandemic.

This is by far the worst online testing platform I have ever used. I spent over 4 hours the day of my test trying to get things ready and the app wouldn't work and their customer services teams fix was to uninstall and reinstall it, which didn't work. I ended up having to reschedule my test for a different day but when I go to reschedule it on the website it takes 10 min (not kidding) for it to go the next page for me to fill out then when I get to the end it asks me to log in then restarts the whole thing and i have to start over. Not sure what the issue is but I have still been unsuccessful in reshedualling my exam. Doesn't get any worse than this. Stay away!

I hate that this place is my only option to take my exam. I scheduled to take my life producer online since covid is an issue and when I went to log in the exam wasn't generating. You can't get a hold of anyone on customer service, I've been on hold with their number for more than 3 hours at this point without getting through to anyone. I drove down to the actual store to see if they could help me in person and they said they couldn't help me there. I can't even reschedule my exam online since I have a record in place, so I'm not sure what to do. Why is this so incredibly difficult? I just want to pay a fee, take a test, and move on with my life.