On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to used and access, but a little confusing because it takes you to PSI's website and makes you think you're not ordering from the NBRC.
Easy access and user friendly! The material was easy to find and not confusing at all!
The web site was easy to use. Experience was good. It would be nice to be able to talk the test more than once
I accidentally entered my password incorrectly twice because there isn't an option to view your password and it makes me reset my password. You send me a link to my email with instructions to press the link, which I do. I then come to a screen that says the link was invalid and to request a password reset again, so I do so. You send me the same email and I press the same link and the same page loads with the same message. I run around this circle 5 times and then try something different. On the same page that i get the message stating that the link was invalid it also asks me to enter a new password and then confirm (again you cannot opt to see what you have typed). After doing that it asks me for my email. After filling out all the information, it as me to reset my password so I press the button and poof you send me the same email with the same darn link that when pressed I come to the same page with the same warning that the link is invalid.
Easy to use online system. Trying to find out if I can use a PSI Testing center in the state of Maryland or do I have to be in SC to do testing.
The study guide has been great! I enjoyed being able to study possible questions vs something I wouldn't see.
At first I had difficulties just trying to access the site to practice the test. Waited a day to re-try and it function correction. The questions from this site were way too Psychology oriented for me and I did not do well with these questions. The book questions were more straight to the point.
Thank you for reaching out and sharing your feedback. We did attempt to contact you in response to your issue on Aug. 5,2024.
For assistance with the issues you've experienced on the practice test site, please contact support@psi.memorang.com. They will be able to provide you with the necessary support.
We appreciate your patience and understanding.
Smooth ordering process and easy to use website interface.
Easy to order and fast shipping was available so I chose this option.
Thank you for allowing me to take a pre-test to see how I may perform and what I need to work on
Everything is very well organized. This is for the Michigan Electrical Contractor Exam.
I need to my test prep first I can say something…. Need more easy to use
It was a good experience keep up the good work. Love the way it was quick to do.
Thank you for your positive feedback! We're delighted to hear that you had a good experience and appreciated the efficiency of the process. We did attempt to contact you in response to your issue on Aug. 3,2024.
If you need any assistance in the future, please feel free to contact GMetrix support at support@gmetrix.net.
Great, easy to manage the website so far, I hope I will have same experience in preparing for the exam, thank you!
Huge waste of time, cost me 35 minutes before I could even get started on the test.
Thank you for reaching out and sharing your experience. We apologize for the inconvenience and the delay you encountered with the proctors. We did attempt to contact you in response to your issue on Aug. 3,2024.
To address your concerns, please provide your full name, exam confirmation number, and details of your experience via email to CDcareweb@psionline.com. This will help us investigate the issue and take appropriate action.
We appreciate your patience and understanding.
Great amazing for students I loved I really recommend this course
Overall it has been easy and accessible to use. Very well put together.
Glitchy, the test check broke two of my laptops. Have to go to Apple now
Thank you for bringing this to our attention. We sincerely apologize for the technical issues you experienced, and for any inconvenience caused. We did attempt to contact you in response to your issue on Aug. 2,2024.
For further assistance, please contact PSI support directly with your full name, exam confirmation number and details of your concern at cdcareweb@psionline.com.
We understand your frustration, especially with the impact on your laptops, and appreciate your patience as we work to improve our systems.
Very good, nice exam question review and easy to access the test
I called twice to be put on a hold which was disconnected. A third call got me to a person, but that call was also disconnected abruptly. I figured things out on my own eventually.
Thank you for sharing your experience with us. We apologize for the disappointing service you received on mobile and we did attempt to contact you in response to your issue on Aug. 2,2024.
To address your concerns and provide further assistance, please contact PSI support directly at 866-589-3088 or via email at ptsupport@psionline.com. We understand your frustration with the repeated call disconnections and assure you that your feedback will be communicated to improve our service.
We appreciate your patience and understanding.
Did not prepare me for the exam. It needs to be more comprehensive.
Thank you for reaching out and sharing your feedback. We apologize for any frustration you’ve experienced and we did attempt to contact you in response to your issue on Aug. 2,2024.
For further assistance, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.
We value your input and are committed to helping you with any concerns you may have.
The staff can be challenging. Some are more helpful than others.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with the password reset process and we did attempt to contact you in response to your issue on Aug. 5,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to help you resolve this issue promptly.
Your feedback is important to us, and we are committed to improving our system based on your experience.
Thank you for your patience and understanding.