Overview
PSI Exams has a rating of 3.9 stars from 7,849 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
I specifically chose the residential / small commercial license to AVOID industrial. But you have me taking a test with industrial plans and industrial questions? Makes no sense.
Didnt have all the books listed for test. My email for testing account should have pulled up at store. Had to start all over.
I received a coupon code from IHI that did not work so I had to pay the $85 despite this being included in my tuition. I reached out to PSI for assistance when I encountered the issue, but never heard back.
Hi Garrett, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the inconvenience you experienced with the coupon code from IHI and the lack of response when you reached out to PSI for assistance. We understand your frustration, and we want to address this matter promptly.
To resolve the issue with the coupon code and any related concerns, we recommend reaching out to our support team directly via email at support@psionlinestore.com or by contacting us at 866-589-3088. Our dedicated team will investigate the matter and work towards providing you with a satisfactory resolution.
Please include the details of the coupon code you received from IHI in your email or when you call our support hotline. This information will help us better understand the situation and assist you effectively.
We apologize for any delays in our response, and we appreciate your understanding as we work to improve our communication and support processes.
Thank you for bringing this matter to our attention, and we look forward to assisting you and ensuring a smoother experience moving forward.
Good comprehensive and easy to understand and complete. Users friendly
I purchased Exam smart as well at the PSI pre test. The PSI information in my opinion is the best way to practice for the exam. Exam smart is very helpful BUT ONLY IF you read the explanations on way the answer is what it is.
So Exam smart will help you understand things you missed in your training and PSI will help you pass the test. PSI is more actual test content and format.
Hope this helps you. Good Luck!
PSI has been the absolute WORST. I finished school last July. It has been over 9 months of tryin to book my exam. It has been a NIGHTMARE. I don't even want to know how many hours I spent talking to support people only to have them tel me sorry they couldn't book my exam due to whatever the excuse was that day. You are the ONLY option for testing which in itself isn't fair. It has been AWFUL.
We sincerely apologize for the frustrating experience you've encountered and we did attempt to contact you in response to your issue on April 23,2024.
Could you please provide us with your full name, exam confirmation number, and any additional details regarding your concerns? You can reach us via email at CDcareweb@psionline.com. Once we receive this information, we will investigate the issue thoroughly.
We appreciate your patience and understanding.
The entire process of dealing with PSI has been an absolute nightmare. From scheduling my exam (You guys had a system upgrade which caused my invoice to be lost preventing me from scheduling the exam- I had to escalate through my employer and then through IHI to resolve the issue which took well over a month and delayed my initial testing plan) and now being unable to redeem the paid for coupon code has been absolutely ridiculous and is completely unacceptable.
Thank you for bringing this issue to our attention, and we sincerely apologize for the frustrating experience. We did attempt to contact you in response to your issue on February 26,2024.
Please reach out to CDcareweb@psionline.com with your full name, exam confirmation number and a description of the problem you're encountering.
We appreciate your patience.
I'm grateful for this opportunity. I'm looking forward to receiving my Cosmetology License from the State Board of Barbering and Cowmetology. Glory to God! Glory to Jesus Christ! Hallelujah
I am thankful for this practice exam this will be the third time taking my exam and this time I hope to pass
This is the second time I've had problems with you guys. The customer service is absolute dog $#*!, not one single person that speaks proper English. They are no help. You guys told me I was not allowed to take my test yesterday because my room was too dark (not my fault) and now yall won't reschedule it. If I do NOT get my money back, I WILL get the law involved and I will have you guys SHUT DOWN. I have had enough. I promise, the LAW will be involved.
Hi Kayla, we're sorry to hear about your recent experience. We tried to contact you via Sitejabber Resolution Center. However, we did not received a respond. If you need further assistance, please don't hesitate to reach us via email at cdcareweb@psionline.com. Thank you.
The course review online was convenient and very well organized and written. The information was presented in a clear and concise manner.
I cannot download the pdf, and access isn't working for me so I searched for it but couldn't figure out what to do
Thank you for reaching out. We're sorry to hear that you’re having trouble downloading the PDF and accessing the materials and we did attempt to contact you in response to your issue on July 26,2024.
To resolve this issue, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to assist you with downloading the PDF and ensuring you have the access you need.
We appreciate your patience and understanding.
Exam was passed with flying colors thanks to the exemplary experience from PSI, both the exam and the practice exams. A plus effort for all the work went into it and simplicity that it was.
I tapped the link provided doc did not download. Called customer support 3 times (still on the phone with them) and no one is willing to help. I just get transferred around in circles.
Thank you for reaching out. We're sorry to hear about the issue you're experiencing with downloading the PDF. We see that you purchased Virginia Real Estate License Exam Prep - 1st Edition - PDF. However, as stated in the acknowledgement, it's important to save the PDF after it opens on your device, as it may not be available for download after the initial opening.
For any immediate assistance, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.
More practice tests should be available for the ELA-Reading exam, which dates back to 2017. No updates? Typical behavior from a monopolistic, culturally biased racket that purports to help people.
Thank you for reaching out to us, and we appreciate your feedback.
To address your specific concerns and explore potential solutions, we recommend contacting our support team at ptsupport@psionline.com or calling 866-589-3088. Please provide them with details about your experience and any specific requests.
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know.
PSI Exams Online has the worst customer service! I was on the phone with a PSI technician on 22 Nov 2020 for a total of 2 hours due to technical difficulties. My network connectivity was great but PSI was unable to launch ISACA examination. After all that, PSI launched my examination but I only got to the 4th question. During my journey to the 4th question, the examination froze multiple items. I informed the proctor I will call PSI to reschedule. Since 22 Nov 2020, I've been calling PSI to reschedule my examination will no such luck. I always get the same response, "I will elevate your case to the rescheduling department". I requested to be c/c'd on the email and they don't even do that. Requested for a supervisor and all the forward calls got disconnected. I received my FAILED notification from ISACA today for a test I've never taken. I reached out to ISACA and we are discussing the issue. Luckily, ISACA is addressing the issue with PSI. More to follow hopefully...
The experience I had with these folks was hell. From taking photo frames off the wall of my house to removing a bottle cap from my desk just to write an exam was UNBELIEVABLE. I just could not do anything right. As if that was not enough the proctor asked me repeatedly to close all social media apps even though he/she could clearly see the only app opened on my Task Manager was Chrome. The worst of it all is that you have to communicate through a Chat window and they take about 4-5mins to respond. I am surprised WGU still uses them even with all the negative feedback. This company is the WORST of the WORST. Jeez!
I'm so upset. I had an exam yesterday, the proctor never showed up. I couldn't log into my account, and PSI customer service were closed yesterday so I couldn't reach anyone. Why were they closed yesterday, it wasn't a holiday. Today I tried to speak to a supervisor and every representative said they would transfer me to a supervisor and it went to voicemail every time, I called for a 4th time and then she said there may not be any supervisors working today? Why wouldn't there be a supervisor working today? These people do not care about their customer service and communication as a business. Absolutely horrible.
We sincerely apologize for the inconvenience, Monica. Allow us to assist you by emailing us the full details of concern at cdcareweb@psionline.com with your confirmation number and contact information. Thank you.
I purchase it but I do not have access to it. After entering the code, it states that it has been used already and I can practice only with contract questions
Thank you for reaching out. We apologize for the inconvenience you're experiencing and we did attempt to contact you in response to your issue on May 31,2024. For assistance with your access issue, please contact 866-589-3088 or email ptsupport@psionline.com.
Some of the selections are not being made available right now. It could be because I just signed up for the program. I'll check in tomorrow to see if they're working.
Difficulty finding appropriate tests. Website should be improved for better navigation by state. Should already have an account with PSI, but had to create a new one.
Hi Anne, we have sent you a message last July 25,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention, and we apologize for any inconvenience you experienced while navigating our website and finding the appropriate tests. Your feedback is valuable to us as we continuously strive to improve our services and user experience.
In response to your query, we would recommend referring to the Candidate Information Bulletin there are practice exams listed there.
Regarding the account creation process, we apologize for any confusion or inconvenience this may have caused. We understand the importance of a seamless experience for our users, and we will investigate this matter further to ensure a smoother account setup process in the future.
Improving website navigation by state is a priority for us, and we appreciate your feedback in highlighting this aspect. Your input will aid us in making necessary enhancements to ensure a more user-friendly experience when searching for tests by state.
Once again, we apologize for any difficulties you encountered, and we are committed to resolving your concerns promptly. Please don't hesitate to contact our support team at 866-589-3088 or ptsupport@psionline.com for further assistance.
Thank you for bringing these matters to our attention, and we look forward to assisting you in finding the appropriate tests and ensuring a smoother user experience.
Buyer beware on descriptions for online practice tests - read the fine print as it does not cover state specific questions. Phone support dismal - passes the buck and no accountability.
Hi Julie, we have sent you a message last June 20,2023. However, we have not received a response.
We apologize for any inconvenience this may have caused you, and candidate support did not meet your expectations. We will work to improve our processes in the future.
We would be more than happy to assist you with any questions or concerns you may have via email at CDcareweb@psionline.com.
Thank you for bringing this to our attention.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 24,2024.
Please reach out to our support team at 866-589-3088 or via email at ptsupport@psionline.com.
We appreciate your feedback.