Overview
PSI Exams has a rating of 3.9 stars from 7,849 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
Extremely complicated process. I wish there was just a link from the HPNA website. I also feel like I wasn't supported to pay for this but felt it was the only way to access material needed for my recertification.
The process felt clear, concise, and secure by not resetting the page or redirecting me to any number of locations to move through my preferred selections.
Ik took my esthetics board exam on May 20th and the test status shows "scheduled" even though I took it and passed. I called 7 times so far and every time they told me they would Escalade the matter but nothing is resolved still!
Hi. We're sorry for the inconveniences and please allow us to further assist you. Please send an email to cdcareweb@psionline.com and we'll be more than happy to help you. Thanks!
Easy to navigate and informative to my needs. I am slightly stressed to take my test on Monday and it's been helpful to help me prepare for the stressful testing.
Purchasing the exam on the website was straightforward and fast.
I was trying to get to my state exam but i could not get it on April 03, when tried to change my password it would not give the code to change it and, they said if i can't get logged in they can't help me? I Have paid 4 time for exam recently but not even able to get to the exam, first they gave me a place of exam in Maui than no help when i said it was not the place since i live in Kailua Kona they7 only go by the closest zip code which in my case is another island, have been an agent and a broker for 25 years in California, never had this much problem taking the exam.you website and proceedures are very difficult and confusing. Now i have an exam on Monday April 10 i hope i can take it (state of Hawaii portion of R E broker exam.
Thank you
Thank you for reaching out to us and sharing your concerns about the difficulties you encountered while trying to schedule your state exam. We apologize for any inconvenience and frustration you experienced during this process.
Based on the information provided, it appears that you have an upcoming exam scheduled.
If you have any further questions or concerns regarding your upcoming exam, please feel free to reach out to us at CDCareweb@psionline.com. Our team will be happy to assist you and provide any necessary support.
Thank you for your patience and understanding. We wish you the best of luck on your upcoming exam. If you have any further questions or need additional assistance, please do not hesitate to contact us via email.
My test was terminated. I was online proctored, proctor could see the door. There was one question I was having a hard time that I couldn't understand the question. I was in test mode, not rule mode and because I was reading the question to my self barely even a whisper, the stopped it. I really hope anyone with disabilities and difficulties with taking test has to reread a test and their mouth moves and you cancel, there is no lawsuit.
Hi Heather, we have sent you a message last August 4,2023. However, we have not received a response.
Thank you for reaching out to us and sharing your experience regarding your recent online proctored test. I apologize for any frustration or inconvenience you encountered during your exam. Your feedback is valuable to us, and we take it seriously as we continually strive to improve our testing procedures.
I understand that your test was terminated while you were attempting to understand a difficult question. I want to assure you that we are committed to providing a fair and accommodating testing environment for all candidates, including those with disabilities or difficulties. We will review this situation to ensure that appropriate measures are in place to prevent such occurrences in the future.
If you have further information to provide or if you would like to discuss this matter in more detail, please feel free to contact us via email at CDcareweb@psionline.com. Your input helps us make improvements and ensure a better testing experience for all candidates.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you faced, and we appreciate your understanding as we work to enhance our processes.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
No way of contacting someone further assistance. I signed up for the Practice Test but had to re register and pay again. Took 45 mins out of my day and still waiting on a refund.
Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We did attempt to contact you in response to your issue on March 24,2024.
Please reach out to our support team at 866-589-3088 or via email at ptsupport@psionline.com. Kindly provide them with details about your registration, including any payment confirmation numbers, so they can investigate the issue and process your refund promptly.
If you have any additional questions or concerns, please feel free to contact us.
Testing Center is very efficient. Very helpful staff this was my third time trying and I need to do it again m. It discouraging but I know I need to keep trying.
Thank you for your feedback and we did attempt to contact you in response to your issue on June 12,2024. It's great to hear that the testing center staff was helpful. If you need any further assistance, please contact our customer support team via email at CDcareweb@psionline.com.
PSI is the most disorganized, infuriating, and outright terrible company to have to deal with. I have unfortunately had to take multiple exams through them and EVERY SINGLE TIME have had multiple problems with customer service and my account. I am not sure who manages this business but everything about it, from the customer service to the technical aspects of how it is set up, is garbage. Not to mention, they still owe me a refund for a test I was charged for twice AND I purchased a practice exam from them advertised at over 500 questions that only had 85. Absolute trash.
We are sorry for the inconvenience, Caroline. If you need further assistance, please email us at cdcareweb@psionline.com along with your confirmation number and contact information. Thank you.
Easy enough to order, information stating that you can only access this test for 30 days is not made clear enough. This should be in the main part of the order- not in the after notes. This is my 2nd time ordering- my first $40 down the drain since the 30 day timeline was not more prevalently stated.
I ordered and paid early so I would have it done to access when ready to take my real exam, When I went to log in is when I noticed the 30 day limit.
I never even logged in the first time- yet my $40 was taken without the option of renewing the order or refunding until I was ready to take the exam.
We apologize for any inconvenience you've experienced regarding the access duration of the practice test. Your feedback is valuable, and we'll ensure to enhance the clarity of information about access duration during the ordering process. We've previously sent you a message on September 9,2023, but haven't received a response. If you require additional assistance or have further inquiries, please don't hesitate to contact us via email at CDcareweb@psionline.com. We're here to assist you.
Thank you for providing practice tests. It really helps us navigate better through these books.
Great user experience, everything was very informative and helpful
It was very easy to register for the exam. Great Instructions
I have yes idea why in this world some reputed companies only one option to give exam that is PSI. They had multiple, I do not think anybody would choose PSI. It is beyond horrible...
I had to change my password twicw before I could login. Then I couldn't understand how to submit a course with payment. I am an Unlimited Course Sponsor, so there shouldn't be any payment, But I believe I have to print out something for proof. Terrible experience.
Hi Brian, we have sent you a message last August 23,2023. However, we have not received a response.
We apologize for the inconvenience you've faced while trying to use our platform. It seems there might be some technical issues that need to be addressed.
Please don't hesitate to contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to assist you further with resolving the password and payment issues, as well as provide guidance on how to proceed with submitting your course and any necessary documentation.
Your satisfaction is important to us, and we're here to help you navigate through these challenges.
After attempting for 16 days straight to get in contact with anyone that could help me from PSI, after being told I didn't qualify for an exam I absolutely qualified for (having completed the course and proof of completion being sent to PSI three separate times), and after being talked to disrespectfully on the phone on a number of occasions, I eventually had to contact the Missouri Real Estate Commission to find someone to help me that wasn't even a part of PSI. They put me in touch with a supervisor that I had been trying for weeks to get in touch with. After needing to reschedule another exam for another attempt, I tried to contact the supervisor again. I got sassed by the supervisor and chose just to let it go because I'd been through the wringer after weeks of this nonsense. I cannot stress enough how unnecessarily miserable this simple scheduling process was made to be. If I could rate 0 stars I would.
Hi Drake, we have sent you a message last June 6,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for the inconvenience caused to you and the trouble you faced while scheduling your exam.
We request you to share your full name, email address, exam confirmation number, share the details of your concern via email at CDcareweb@psionline.com so that we can investigate the matter and take necessary actions. Thank you for your understanding and cooperation.
I do suggest all the users of PSI services write to the business/associate whoever gives their businesses to PSI. I am taking the insurance exam, so I wrote to the CA Department of Insurance to let them know about PSI services.
I kept thinking how can this business survive, is that because they have no competitors? Or because they donate lots of money to the business/associate who hires them?
I was unable to order more than one exam at a time. The system has changed. I'm not able to enter student details...I'm guessing something isn't right with my order.
Thank you for reaching out to us with your concerns. We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 24,2024.
To assist you further and ensure that your orders are processed correctly, we kindly ask you to contact our support team at 866-589-3088 or email ptsupport@psionline.com. Our dedicated team will investigate the issue promptly and help you place your order correctly.
We appreciate your patience and cooperation in this matter. Please don't hesitate to reach out if you have any further questions or concerns.
This is going to be really helpful hopefully! I was really surprised that a practice test was offered! Thanks!
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced. We did attempt to contact you in response to your issue on December 4,2023.
For any assistance, please don't hesitate to contact our support team at 866-589-3088 or email ptsupport@psionline.com. They are well-equipped to help address your concerns and guide you through the process.
We appreciate your feedback.