Overview
PSI Exams has a rating of 3.9 stars from 7,849 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
I have tried to speak to someone in your company to help me with understanding what I need to purchase to study for the National portion of my Real Estate exam and I have spent LITERALLY HOURS on hold listening to music and not being able to speak to anyone that would help me...I cant even believe how unprofessional this is but you are collecting a lot of money from people like me who are trying to better their life.
Easy to use website and so far good experience. Makes it a lot easier to find a study guide that is trusted.
I ordered a "Timed Practice Exam for Real Estate Sales Person Test" and it disappeared on my account even though I never accessed it yet. I called to get my test back, I was transferred to 4 different client service who could't help me fix the issue.
We're sorry to hear about the trouble you encountered with accessing your ordered practice exam and we did attempt to contact you in response to your issue on October 20,2023.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com.
We apologize for any inconvenience and appreciate your patience.
Your tech sucks. Find someone to help you bring this up to date. I may as well have been using a DOS system. You will be left behind very soon if you don't
Thank you for sharing your experience, and we apologize for any frustration you've encountered with. We did attempt to contact you in response to your issue on December 2,2023.
To address your concerns and ensure a better experience, we encourage you to reach out to CDcareweb@psionline.com.
We appreciate your patience.
Great. PSI has the product and service and convenient testing I need.
This is by far the worst online testing platform I have ever used. I spent over 4 hours the day of my test trying to get things ready and the app wouldn't work and their customer services teams fix was to uninstall and reinstall it, which didn't work. I ended up having to reschedule my test for a different day but when I go to reschedule it on the website it takes 10 min (not kidding) for it to go the next page for me to fill out then when I get to the end it asks me to log in then restarts the whole thing and i have to start over. Not sure what the issue is but I have still been unsuccessful in reshedualling my exam. Doesn't get any worse than this. Stay away!
Second time buying im not too happy about it either!
It should be made very clear that if you back out of the app it will stopped forever! Thats not right, at all
Thank you for your feedback, we're sorry to hear about your experience and we did attempt to contact you in response to your issue on September 12,2023. We understand your concern regarding the app's behavior, and we appreciate your input.
Regarding your concern about the app stopping if you back out of it, we recommend reaching out to our support team at support@gmetrix.net. They can provide you with more information and assistance in this matter.
Your feedback is valuable to us as we strive to improve our services and make our processes more transparent. If you have any more questions or concerns, please don't hesitate to reach out to our support team, and they will be happy to assist you.
Thank you for choosing our services, and we apologize for any inconvenience you've encountered.
Your product support is the worst I've ever experienced in my 59 years of life! You claim to provide service, but you obviously don't care about support.
Hi William, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the negative experience you've had with our product support, and we understand your frustration. Your feedback is essential to us, and we want to address your concerns promptly.
To better assist you and investigate the specific issues you encountered with our product support, we kindly request that you provide us with your full name and more detailed information about the concern you faced. This will help us understand the situation better and work towards improving our support services.
We deeply regret any inconvenience this may have caused and assure you that we take matters like this seriously. Our goal is to provide excellent support to all our candidates, and we apologize for not meeting your expectations in this instance.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and regaining your trust in our support services.
I thought the practice tests were plural. There is actually only 30 questions represented in a 25 question format. I was still prepared though, and I passed.
Hi Donna, we appreciate your feedback. You can always reach out to us via email at CDcareweb@psionline.com if you need further assistance.
Very easy to navigate and find everything i have needed so far
User friendly would appreciate if the dates corrected format
I already have past good experience with PSI.
My younger son too.
EXCELLENT, VERY CONVENIENT, EVERYTHING WENT WELL, IT IS SELF EXPLANATORY, AND PRACTICAL, THE SITE ALREADY HAD MY INFORMATION FROM MOSELEY, AND DID NOT HAVE ANY PROBLEMS
During my exam I had four choices that were too long for the screen to show. But the PSI Exam tool did not have scrollbars, so I could not reach the "answer" button at the bottom. I had pressed the first answer so I could not move to the next question either - the "next question" buttoned was ghosted as soon as I had clicked the first answer option. The proctor had no solution. He told me to cal the support line, was put on hold for 25 minutes and then got someone on the line who's headset malfunctioned. He couldn't hear me. So he hung up afte 1.5 minutes, apologizing for his broken headset and told me to have a good day. By then I had figured out I could reload the screen with CTRL+R and could move on to the next question, but all in all I had lost over 30 minutes of exam time. And at the end, by working with the TAB key I could answer the long-answer-options-question. Quite a stressful exam, but I passed.
Hi, Eelko d. PSI takes all complaints seriously and strives to ensure the satisfaction of our candidates. We appreciate your time in giving us a feedback and help us improve our services. Thank you.
Super easy to find the reference material needed for my exam, checkout was expedient and uncomplicated!
Cost of test is excessive, times are tough enough as is, maybe consider making the format of test/questions more accessible for free/reduced pricing
We understand your concerns regarding the cost of the test and the current tough times. We did attempt to contact you in response to your issue on July 14,2024. Your feedback is valuable. Please contact ptsupport@psionline.com for assistance.
Very Easy to set up! I also like that you have mult. Packages to choose from.
I thought I was purchasing unlimited time to take the tests.
Thank you for reaching out, and we're sorry for the confusion regarding your purchase. We did attempt to contact you in response to your issue on Aug. 24,2024.
For further assistance, please contact our support team at support@psi.memorang.com. They can review your purchase details and provide clarification on the test access.
Thank you for your understanding, and please let us know how we can assist you further.
I was with a proctor Pre-examination checking me in doing the usually room check. I was using a desktop and the proctor was asking me to show my whole desk space including under my desk. Since I'm using a desktop I tried to show as much as I could while having an internal camera and careful not to unplug any wires by mistake. I was unsuccessful so I grabbed a full body mirror to show the proctor my desk space. While being able to show my entire desk space using the Mirror even including under the desk and majority of the top of the walls and floors the proctor told me I couldn't use a mirror to show the desk space! They canceled my exam and I was no longer able to access it! I'm furious! I contacted customer support to report this incident and Lerato from customer service was super helpful. She launched and investigation and will be contacting me in a couple business days to update me. Overall psi I give a FAT 0!
We are terribly sorry to hear about the distressing experience you encountered and we did attempt to contact you in response to your issue on February 29,2024.
To assist us further in resolving this matter, could you please send an email to CDcareweb@psionline.com with the following information:
- Your full name.
- The exam confirmation number for the affected examination.
- A detailed account of the incident and any additional concerns you may have.
Thank you for your patience and cooperation. Please don't hesitate to reach out if you have any further questions or concerns.
I paid for a practice test already and cant access it i would like a refund on one of these if not both for the struggle
Thank you for bringing this to our attention. We did attempt to contact you in response to your issue on July 19,2024.
We apologize for the inconvenience and frustration this has caused. Please let us know if there is anything else we can do to help. For assistance with accessing your practice test and other concerns, please contact support@psi.memorang.com.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We hope this message finds you well and we did attempt to contact you in response to your issue on September 19,2023. We understand your frustration and we're genuinely sorry for the difficulties you've encountered when trying to obtain information about the study materials for your National Real Estate exam. Your concerns are important to us, and we'd like to address them promptly.
To help you with your specific study needs for the National portion of your Real Estate exam, we recommend contacting our support team directly. You can reach them at 866-589-3088 or via email at ptsupport@psionline.com. They are well-equipped to provide you with personalized guidance on the study materials that will best prepare you for your exam.
We understand the importance of these exams in your career journey, and we're committed to assisting you in every way possible. Your success is our priority, and we want to ensure you have access to the right resources.
Once again, we apologize for any inconvenience you've faced, and we appreciate your patience as we work to enhance our services.
Thank you for choosing PSI, and we're here to support you in achieving your career goals.