PSI Exams

Instructions were easy to follow. The visuals were very helpful.

The proctors for the exams are in no way helpful. After completing most of my exam, I was disconnected from the application. When I was back up and running, the proctor would not let me continue with my exam because "I wasn't the same person, and I needed to be in a different area", as I had not moved spots or changed my appearance in any way. It took me from 10AM-4PM to finally submit my test that was only supposed to take 2 hours AT MOST.

After signing up, I received multiple emails proposing to show how to access my exam, however, on exam day I watched all videos and did not provide me with info on where to go to login. The link they do send does not take you to a login page. I searched on their site many other ways for a login and could not find one. When I called their support line before my exam, I received a notice that the line was closed on Sundays (when my exam was). I sent an email explaining all this to the support email, with no response in 48 hours. When I called the support line, the agent argued that the process to login was "simple", navigating me through 5 pages away from the link to get to a login page. When you do click the link, you have to scroll down to even see that the page has changed so you can login. They also denied the support line being down, saying they are 24/7 (even if they were, there could have been an IT glitch etc.). They refused to refund my money or reschedule my exam, accusing me of not having done my research before hand (I read all emails and support videos) or trying to login for my exam multiple days beforehand and subsequently calling them for help. Awful service all around.

Just terminated the exam in the middle, without any explanation. Tried to reconned, no success. Called support zero help. Support transferred to the Candidates department with zero help again. They are investigating the exam has gone. NEVER DO EXAMS WITH PSI.

I went to the exam center to take my test and they told me I had to reschedule with PSI because something wasn't working with the computers. PSI NEVER REFUNDS me. I have called several times. $225 dollars for an exam isn't cheap. I will not be paying them again to take another exam I would never recommend their services.

The PSI Exam I am taking is VA Commercial Technical Contractor. The practice test you offer are called Virginia Class A or B, Virginia General Class A or B, and Virginia Advanced Class A. I dont know which practice test i should purchase. I spoke with multiple people. I never got a clear answer and their english was very hard for me to follow.

I scheduled my Microsoft certification exam with discount available and it has to go with PSI instead of Pearson. With all the efforts in preparing my room for an exam environment, it took me 45mins to got admitted to start the exam after serval attempts to launch the exam via PSI secure browser. Then after answering all the survey questions, in the midst of the exam I got a popup "the proctor doesn't have secure connection" and then I got kicked out after 30mins into the exam! I live chat with the exam proctor, didn't get any response. Being set on an exam environment, I cannot confirm if there was any internet disconnection happened for only a split second but unlikely as my internet was working fine when I tried to re-launch the browser after it closed automatically.
For me, it was a bad experience for exam but still an experience at low cost because of the discounted exam price. Now I need to try schedule my exam again with a Peason.

Absolutely horrible, Absolutely frustrating, after taking the test back in November "reading exam" I still haven't received my results. I contacted PSI/Hiset multiple times about this situation. There customer support line is an absolute waste of time. Long holds with no help SAME AWNSER let me escalate the problem I have escalated this on going issue multiple times with no reply, after just under 3 months hoping to have these results I truly believe this is a scam. After talking to someone today they said this is an on going issue she said it like it was supposed to make me feel better. I believe they send your calls to a 3rd party an they can absolutely care less about your situation. Save yourself the frustration an further yourself with another testgiver

I had to take two exams through PSI and a month later I am still at the mercy of their company trying to schedule one of them. I was able to schedule my first insurance exam with no issues. The second exam I attempted to schedule, I had an issue connecting with my proctor and it caused the appointment to get locked into their system without me being able to access it. Now, I can't schedule a new appointment EVEN by paying again and getting nothing out of my previous appointment. Have been calling their company non-stop for a month and no solution is in sight. I could care less about my $40. The fact that this company is personally holding me back from resuming the duties of my job is such a joke. They have no issue telling you something just to get you to hang up and the issue will always be resolved in "3-5 business days". It is truly laughable how unprofessional this company is and if I wasn't in the middle of being screwed by them I'd laugh a little more myself. Thanks for everything PSI! :)

I have only taken the practice test so far, so I may return and change my review later. I do know that I studied the material for the Ohio 11-37 test provided in the PSI bulletin and then took the Title Agent practice test. The practice test did not cover topics from the study guide or bulletin. It was asking questions about life insurance, property insurance, DP policies, HO policies, etc. None of which is applicable to title agent subjects. This was frustrating due to the fact I was hoping to see what areas I needed to better focus my studies on. I called and asked if this would be the case on the actual exam and let them know that the practice exam is not giving questions about the material they claim will be on the test. I still have not received a straight answer on what I need to study. Everyone I talk to gives me conflicting answers, some saying that the final test will be on all types of insurance and some telling me it will only be on information from the study guide/bulletin. I have no idea what I will actually be tested on.

THIS WEBSITE IS ABSOLUTE GARBAGE AND THE CUSTOMER SERVICE IS COMPLETE TRASH. THE WEBSITE IS POORLY ORGANIZED AND PERFORMS LIKE IT IS ON A DIAL UP INTERNET CONNECTION. AFTER ONE HOUR I WAS STILL UNABLE TO REGISTER FOR A TEST. I WILL SAVE MY MONEY. PSI YOU ARE JUNK. NYC FIND A NEW VENDOR.

I've invalid credentials and I submitted a ticket 3 weeks ago and they said it will be fixed in 5 business days by itself and I've been waiting 3 weeks and no one gets back to me, I called again it takes them 30 minutes to get to ask me questions and then transferred me to credentials support and I stayed on the line for almost 20 minutes to ending up asking me to leave my name and my number and they will get back to me and here we are 2 days passed after my last call and again no one gives a damn to call me back, terrible company.

I saw WA RE test was last updated 2016? Seems very old! So I tried to call customer service # to confirm before ordering, but it's Saturday 4pm so no availability.