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PSI Exams

Overview

PSI Exams has a rating of 3.9 stars from 7,849 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.

This company responds to reviews on average within 3 days
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South Africa
1 review
0 helpful votes
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AWS Cloud Exam
September 20, 2022

I wrote AWS Cloud Practitioner this weekend and only during the check-in process, I was notified that my laptop (latest Windows Version) is not compatible to write the test. This process can definitely be approved.

I would however like to compliment a individual who helped me through this, ensuring I am able to write my exam on a Macbook and continuously trying to troubleshoot and help me through *******@kvillafuerte aka Kimberly- kudos to you!

Date of experience: September 20, 2022
Samantha P. PSI Exams Rep
over a year old

Hi, Stefan. We really appreciate you taking the time to provide feedback. We will make sure to share the compliment with the related team. Thank you!

New York
1 review
0 helpful votes
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Great experience so far with everything that I've purchased and the tests I've taken.

Date of experience: August 19, 2024
New Jersey
1 review
0 helpful votes
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Horrible online experience
September 12, 2022

The website, which always has issues, has all computer coding displayed in all of the cells so I have no idea what's what, and clicking on another link goes to blank pages. I called the "old" 800# to call to schedule an exam in NJ for Insurance and says I had to go online for a specific, new 855 #. I did, I called. The voicemail says pick 1 for Real Estate, 2 for Insurance. Didn't matter what I picked, the voicemail said THAT CHOICE IS INVALID for both options. I had to call the original 800# and randomly pick any test to get to a live human being. Beyond frustrating.

Date of experience: September 12, 2022
Samantha P. PSI Exams Rep
over a year old

Hi, thank you for notifying us about this. Please email us at cdcareweb@psionline.com and we will help you get this issue resolved. Thank you.

Indiana
1 review
0 helpful votes
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WORST SERVICE EVER
February 20, 2024

Please save your money and NEVER use this service if possible. The website is utterly awful. When searching for an Indiana real estate exam (broker) NOTHING appears more than 80% of the time. You have to do a scavenger hunt throughout the internet to find a link that will take you to the booking if you can EVEN manage to do that. If the exam does appear their LACK of quality editing and care for consumers shows immensely because underneath the exam name (Indiana Licensure Exam) it has the category Baber and Cosemetology.

Additionally, I scheduled an exam and the website said that my test had been booked. I showed up at the testing site and guess what... there was no exam waiting there for me to take. The test proctor added that this happened to multiple other people on the same day who received confirmation codes.

THIS SERVICE IS HORRENDOUS!

Date of experience: February 13, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for reaching out to us and expressing your concerns. We sincerely apologize for the frustrating experience you encountered.

To address your concerns and rectify the situation, we kindly ask you to provide us with your full name, exam confirmation number, and details of your experience via email at CDcareweb@psionline.com.

California
1 review
0 helpful votes
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Tried to cancel 24 hours ahead they had THE NERVE OF WANTING ALL THE SURGERY REPORTS. WHO THE HELL DO THEY THINK THEY ARE. Worst customer service in the world. In addition I am positive the proctor failed me first time -1 just for being a $#*!>

Date of experience: May 10, 2021
Samantha P. PSI Exams Rep
over a year old

We are sorry to hear about this, Annastacia. If you'd like, you may email us at cdcareweb@psionline.com with your exam information, contact details and confirmation number for us to assist you. Thank you.

California
1 review
0 helpful votes
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I would give LESS stars if possible
November 16, 2022

PSI is the worst online testing company that I have ever had to deal with. Their customer service is absolutely horrendous, and their online test proctors are very disrespectful, unresponsive, and an absolute nightmare to deal with as well.

I was taking a exam for a life insurance certificate, and was 75% done with my test when I had to take an EMERGENCY bathroom break. I ASKED the proctor if I could please leave and use the restroom, to NO RESPONSE. So I left and used the restroom like a normal human being would have done, only to discover upon my return that restroom breaks are not allowed and my test had been TERMINATED. What a pain in the $#*! PSI has been trying to reschedule, (with no refund either). They should probably mention BEFORE YOU START THE TEST that bathroom breaks are not allowed!

Hope this review changes your mind about ever thinking to schedule an exam with PSI. JUST DONT

Date of experience: November 16, 2022
Samantha P. PSI Exams Rep
over a year old

Hi, Joe K. We appreciate your feedback. Please be advised that PSI has to follow the rules and guidelines during the exam session. These security procedures can be found on your Candidate Information Bulletin. Thank you.

Pennsylvania
1 review
0 helpful votes
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Okay
September 1, 2024

Okay

Thanks for placing order thanks thanks thanks thanks thanks

Date of experience: August 22, 2024
Missouri
1 review
0 helpful votes
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Procedures are quick and easy when I need to make a purchase.

Date of experience: August 22, 2024
Colorado
1 review
0 helpful votes
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It's is great to have another way to past this journeyman plumbing test

Date of experience: August 20, 2024
Virginia
1 review
0 helpful votes
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I have tried to login to set a test date and received a response that information is not valid. I then clicked Forgot Password to try to set a new one and login. I never received an email with code to reset. I then tried to set up a new account, but received the response that there already was an account with that email address. I am very frustrated trying to set up a retest before December 18,2023. Please HELP. Joyce Navary *******@hotmail.com

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 27, 2023
Samantha P. PSI Exams Rep
over a year old

We understand your frustration, and we apologize for the inconvenience you've encountered in setting up a retest. We did attempt to contact you in response to your issue on November 28,2023.

To expedite the resolution of your login issues, please reach out to our support team at 866-589-3088 or via email at ptsupport@psionline.com. Kindly provide them with your full name, email address, and any other relevant details, and they will assist you in resolving this matter promptly.

We appreciate your patience and cooperation in this matter.

Kentucky
6 reviews
47 helpful votes
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PSI is lacking credibility, because I am very positive that I legally pass my exam. I failed the national portion of my real estate exam(according to psi), even though i was pretty confident because i studied every hard every day and passed all the practice exams. My score was 55 and needed just 1 more question right to pass, which i find suspicious. Researching other people that has failed the test, I found out that they score the same, they just needed 1 point to pass. Tha'ts definatelly a red flag! I think PSI is runnin a scam to get money. The worst part is that i have to get back to my sponsoring broker to sign the retake application, which is really embarassing. He may think i am realy stipid, when that's not really the truth. If PSI wants money why dont they just ask? I'd rather pay what they want instead of make me look like a dummy and putting my intelligence in line/doubt.

Date of experience: April 24, 2019
South Dakota
2 reviews
0 helpful votes
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Not much to say unless I don't receive the service I paid for in the next 5-7 days

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 20, 2024
Samantha P. PSI Exams Rep
8 months ago

Thank you for your message. We understand your concern about receiving the service you paid for and we did attempt to contact you in response to your issue on Aug. 20,2024.

To ensure that your issue is addressed promptly, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to assist you and ensure that everything is on track.

We appreciate your patience and hope to resolve this for you as soon as possible.

Michigan
1 review
0 helpful votes
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This system is easy to use and navigate
August 31, 2024

This system is easy to use and navigate. I had to reset my passwords and the process was easy.

Date of experience: August 21, 2024
France
1 review
0 helpful votes
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Very bad compagny to pass your AWS certif on remote, it destroy your work. I start the verification at 08 PM I spend 3 hours to verify my identity et 1 hours with errors connection and i start the exam at midnight.

Date of experience: July 29, 2021
Samantha P. PSI Exams Rep
over a year old

We're sorry to hear you had a frustrating experience. It was an uncommon instance and we’ll do better in the future. If you need further assistance, don't hesitate to send us an email at cdcareweb@psionline.com. Thank you.

New Jersey
1 review
0 helpful votes
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As expected
May 31, 2024

I have used this system before and have found it met the needs for the my required testing. The system was fast and easy to use. I would recommend.
Thank you

Date of experience: May 21, 2024
AE
1 review
0 helpful votes
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They ARE A SCAM. They wasted 2 HOURS of mine trying to repair their rubbish app and then they said their team could not fix it! THE WORST SERVICE IVE EVER EXPERIENCED.

GO FOR PEARSON VUE, NOT THIS SCAM!

Date of experience: December 22, 2021
Samantha P. PSI Exams Rep
over a year old

We sincerely apologize for the inconvenience, Zen. If you need further assistance, don't hesitate to send us an email at cdcareweb@psionline.com. Thank you.

South Carolina
1 review
0 helpful votes
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The exam questions do not reflect study material
August 30, 2024

The exam questions do not reflect study material. Questions are very confusing

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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Horrible phone support "please wait 15 more minutes" turned into a 3+ hour wait.

Application closed on me more than twice because of it's inability to support external camera. POS

Date of experience: January 1, 2023
Samantha P. PSI Exams Rep
over a year old

We're sorry to hear about the technical issue you've encountered, David. For us to further assist you with your concern, may we request for your exam confirmation number to be sent via email at CDCareweb@psionline.com. Thank you.

Japan
1 review
0 helpful votes
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It bogged down my computer and messed with my perfect internet connection. I recommend pearson view over this crap, I hope I don't have to retake the 2 hour test...

Date of experience: February 28, 2021
Indiana
1 review
0 helpful votes
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PSI customer service was horrible when I called earlier about my issue. Something is wrong with your check out process or how it functions with Visa and Mastercard as purchases do not go through.

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2023
Samantha P. PSI Exams Rep
over a year old

Hi Bethany, we have sent you a message last August 11,2023. However, we have not received a response.

Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced with the checkout process. Your feedback is important to us as we strive to improve our services.

If you're facing difficulties with purchases not going through, we recommend contacting our candidate support team at support@gmetrix.net. They will be able to investigate the issue further and provide you with the necessary assistance to ensure a smooth checkout process.

We appreciate your patience and understanding, and we're committed to resolving this matter for you. Please feel free to reach out to us if you need any further assistance.