PSI ExamsReviews 8,561

I've been trying to contact PSI for three weeks now by calling their 800 number everyday, I even left a voice message to call me back and also through their email. I never got a call back or nobody replied to my email. I was trying to schedule for a test but I couldn't find any day available on their website. Why can't I get hold of anybody? Are there still employees working at PSI? Can Pennsylvania have an alternative testing center aside from this unreliable company? It's so frustrating.

How did this miserable excuse of a company ever get selected by the FAA to handle their testing and scheduling? This company is a joke. They do not reply to email. They do not reply to their website's own "contact us" form. Calling them only to sit on hold -- IN ONE CASE FOR NEARLY 90 MINUTES BEFORE I HUNG UP -- is ridiculous! My FAA written exam is on indefinite hold because of these jokers. No federal agency should be turning over their testing responsibilities to this incompetent company.

Dear, FAA:
Please go back to the previous ways of testing (pre-January 2020) because PSI EXAMS IS A TERRIBLE AND DISORGANIZED COMPANY!

PSI has canceled my test without notifying me twice now. The first time I actually checked their website a few days before my test because the covid 19 lockdowns had just gone into effect. I can understand them closing the testing center but why no notification? So I rescheduled my test. Skip forward 6 weeks. Lockdown has been lifted. I drive an hour and half to the testing center just to be told that "I'm not in the system" and "there's nothing I can do about"... I had to call the 800 number 3 times to actually get ahold of a person. They tell me my test had been cancelled 2 days prior and that they didnt notify me because they didnt have my email address. They had my email address both times they sent me my confirmation number? I'm not even the only person this happened to. There was another guy there at the same time in the exact same predicament. This really is pathetic behavior from what's supposed to be a professional testing center. Through PSI is the only way I can take my state license exam and they know it. If I or anyone actually had a choice PSI would have been out of business long ago.

I do not even know where to start. The whole website is a mess. Online proctored exams require you to update your entire computer and give them access to your mic, camera, location, and screen sharing. If any of this does not function properly, it is an auto fail. I have two macs both updated to the most recent IOS update and PSI customer service claims that my mac systems are not compatible to take the online exam. I honestly have no idea how anybody can successfully take an online proctored exam. The auto fail must happen more often than not.

I accidently scheduled for the wrong test, missing it by one number at the end. I called them and thought it was absurd I couldn't get a refund for a test I didn't take! I had to pay again for the right exam, I mean couldn't they just use the money from the wrong exam and transfer it to be used for the right one!? The real exams are way harder than the practice ones by a mile. They also have the worst customer service, every time I talk to them they have an attitude to their tone and don't seem to care at all. They are impatient and unpleasant. I was informed from my job that the people who scheduled for the exam during quarantine would be prioritized when testing sites were open again. So I scheduled my test before the testing sites would be open but I never got any confirmation from PSI whether the exam was to be rescheduled, I never got a rescheduled date. The only way I found out about the site reopening day was through a small box on their website, they never directly contacted me confirming a later time to take the exam once the testing site reopens. In other words, if I scheduled for May but the testing sites won't open until June, they never confirmed an actual date when I would take the exam after quarantine. I wouldn't want to go on June 1 when it opens and then there's others who are also waiting to take the exam since quarantine in April. They are unorganized and hard to work with!

I went to take my real estate test today. Questions was out of syllabus and TO MUCH TO READ. Looks like I was not there to take the real test exam. I was there for a PHD in English exam. Questions was also a page long to read. Totally waste of time for a student on the test. I couldn't answer my "five" questions. Because I ran out of time. PSI and IN Real Estate Board need to rethink the way of there test exam. I have read all my book and pass all my test with 95% all the time. With today's test I get only 40 correct answer out if 75 and on the state exam I failed with 1 point. I have learned for 3 months straight every day for 10 to 12 hours. Have this fixed. Nothing has came what I read everything Out of Book. Really Disappointed!

I've never dealt with a company that has canceled my appointment so many times in a row (4 times in a row) and not only are they canceling, I'm showing up early to the testing proctor, but "they don't have enough spots" and I'm showing up 30-45 minutes early and the other cancelation they sent me an email 9pm the night before saying to reschedule and today 5/1/2020 I had an exam at 9am and arriving at 8am I've waited over an hour for no one to show up to the test sight it seems my scheduled time and date is a joke to them, with my job pressuring me to get this test, PSI Testing is a sham of a company who doesn't even pick the phone up...

I've been in business for 20 years so why did I fail twice? I have passed 3 other times in past 15 years. The multiple choice answers too similar which makes it very tricky. Questions on test not covered in online class. So how do you correct answers if you don't know what you got wrong? They won't tell you that. Does not make good sense. What a waste of money. I was lied to about location of test. They told me there was a location in Westmont 6 minutes away, but nooooo there wasn't when I needed to book a facility for testing. I had to drive 50 minutes in the snow to go to dupage airport in an actual hangar. Really? What the... Poor choice on my part. I will find a better testing facility. One nice thing, testing room included ear plugs.

Quite possibly the worst online proctoring and test taking available out there. This was a 3rd attempt to take a test I finally pay and got it and the proctor kept telling me I couldn't mouth words... excuse me? This is literally how I read, I read to myself so I can understand it. SHe cut it off again as I tried my hardest not to without even thinking about it and then got attitude saying if I did it again I would be kicked out! Excuse me for doing nothing wrong? So I responded before the exam was even back up with an F you type of thing and she KICKED ME OUT. The worst course I have ever had to deal with. The Proctor needs to be fired bc they are clearly on a power trip. Go with CHAMPIONS, DO NOT GO WITH CE SHOP. As if youre not already stressed trying to take the exam, this horrid proctor creates MORE STRESS! WTF!?

PSI is lacking credibility, because I am very positive that I legally pass my exam. I failed the national portion of my real estate exam(according to psi), even though i was pretty confident because i studied every hard every day and passed all the practice exams. My score was 55 and needed just 1 more question right to pass, which i find suspicious. Researching other people that has failed the test, I found out that they score the same, they just needed 1 point to pass. Tha'ts definatelly a red flag! I think PSI is runnin a scam to get money. The worst part is that i have to get back to my sponsoring broker to sign the retake application, which is really embarassing. He may think i am realy stipid, when that's not really the truth. If PSI wants money why dont they just ask? I'd rather pay what they want instead of make me look like a dummy and putting my intelligence in line/doubt.