PSI ExamsReviews 8,561

It is frustrating and sad to be a nurse who is trying to take a test to achieve a certification which will allow me to treat patients better and get this type of treatment. Horrible customer service. Lack of professionalism and empathy. I called multiple times just to be able to schedule my exam. Was on hold for at least an hour every time. Never got an apology from anybody and was treated like I owe them something. I "got disconnected" twice after an hour hold. When I called the third time, I asked to speak to the supervisor. Spoke to Amanda. Explained to Amanda the lack of professionalism and empathy from her staff. The answer I received was: "ok, how can I help you". Never received an apology for the way I was treated and was again talked down to. When I asked Amanda to talk to her superior she said she stated " I am the supervisor and there is nobody higher than me".

I took the SC commercial AC exam for the second time. I failed again because of the material given on the test is nowhere close to the material you study in your text books. I have studied many hours and know the material even took a class to pass this test and still the questions on a test are nothing close to what you review in your textbook. They do this so you will take the test over and over to make money it is so obvious to see. I will contact the licensing board and explain my case. I see others have the same problem.

Oh where to start. I passed my PA Insurance exam over a month ago. I took the test with an online proctor, everything was good I passed the proctor congratulated me and said my results would be sent immediately. They weren't so I gave it a day before I called. They put me on hold for 2 hours and then hang up because "the phone lines are too busy" WHY MAKE SOMEONE WAIT JUST TO BE DISCONNECTED! And because I'm stubborn I keep calling and emailing. After about 15 attempted phone calls and several customer service emails sent, I finally get a call back from a woman who had absolutely no clue what she was doing. She said she didn't have access, which I understand, and she said she would send it to a different department and I would have it by the end of the day. Great, perfect but that didn't happen. I still call and email hoping that there is something they can do. It's been over a month, they clearly don't care about anyone's needs. I NEED this license for my job, and I'm making way less now than I would if I had a license.

Their on-site test failed and couldn't take it on scheduled date, then they rescheduled me for an online test which also technical difficulties. I spent countless of hours getting a resolution, then they said they would get back to me in 3-5 business days, no word from them so called again, the answer was that they would get back to me in 3-5 business days, it's been 2 week and I still having issues with reschedule when it was their fault that I couldn't take my test. On top of that, they charged me twice and they said they don't give refunds. This company is such a rip off and have very bad customer service.

This is actually the most ridiculous review I've ever had to write. It feels unreal. This company cost my boyfriend his brand new career. Their online testing doesn't work and he's been calling and emailing for WEEKS trying to A: get a refund because they took his money, and B: try to schedule the test in person so he can start his job. He has to pass his tests by a certain date and with PSI ignoring every call and email, it doesn't look like that's going to happen. It's a shame insurance companies are even bothering using this program. It's a joke! ZERO customer service. I seriously wonder if there is anyone even in office to check emails or answer the phones. Disappointed, angry, and upset aren't even good enough words to describe how I feel. This has really taken a toll on us financially, especially during the pandemic.

This is by far the worst online testing platform I have ever used. I spent over 4 hours the day of my test trying to get things ready and the app wouldn't work and their customer services teams fix was to uninstall and reinstall it, which didn't work. I ended up having to reschedule my test for a different day but when I go to reschedule it on the website it takes 10 min (not kidding) for it to go the next page for me to fill out then when I get to the end it asks me to log in then restarts the whole thing and i have to start over. Not sure what the issue is but I have still been unsuccessful in reshedualling my exam. Doesn't get any worse than this. Stay away!

I hate that this place is my only option to take my exam. I scheduled to take my life producer online since covid is an issue and when I went to log in the exam wasn't generating. You can't get a hold of anyone on customer service, I've been on hold with their number for more than 3 hours at this point without getting through to anyone. I drove down to the actual store to see if they could help me in person and they said they couldn't help me there. I can't even reschedule my exam online since I have a record in place, so I'm not sure what to do. Why is this so incredibly difficult? I just want to pay a fee, take a test, and move on with my life.

I usually don't write reviews but I have a better chance of winning the lottery, a much much much much much much better chance that I do of getting a hold to someone at PSI or getting someone to respond to my multiple emails. They are a true JOKE, JOKE, JOKE. BEEN ON HOLD FOREVER, multiple times trying to get an answer on my scheduled test as I do not see it schedule anymore. Already had to reschedule it twice due to testing centers being closed at the last minute due to COVID. Wasn't told until the last minute that the testing centers were not going to be giving the test after I had prepared for hours. Keep getting told on there automated telephone service that if you email them you will be emailed back in 24 hours which is truly a lie. I emailed them numerous times with no response. I am starting to wonder if anyone works here.

My youngest daughter took the nursing TEAS test at one of the testing centers in Tampa. Halfway through her exam the computer froze up. They told her she would have to come back and take it again. The problem is you have to wait 30 days before you can take the test again. It wasn't her fault that they had technical issues. After numerous calls they allowed her to take the test again. She had to drive again to the test center and take off another day from work all because of their problem. My other daughter is now taking a Genetic Counselor board exam online. 40 minutes into the exam it froze and said call technical support. She was on hold so I called and they said they would call her. They did not call so I called again. This time they called her with me on the line and got her back and running. It is a 4 hr exam so hope it doesn't freeze up again! 3 other of her classmates had technical issues in the middle of the exam also. Board exams are already stressful then to have the test freeze up is not acceptable, especially when the exam is so expensive.

It has been one problem after another! I paid for my RE exam but they don't have record of it on their end? Then I went through my bank to get my money refunded after not being able to get in touch with a supervisor for SEVERAL WEEKS! I pay online a week after I had already been refunded and was then locked out of my account because they refunded me the money FROM THE FIRST PAYMENT! HORRIBLE CUSTOMER SERVICE AND A VERY INCOMPETENT COMPANY! I wish there was another company I could go through to take my Real estate exam this company is horrible!

PSI has stolen much time, energy, and potential insurance earnings by offering online testing... On my second online re-scheduling, their tech support took control of my computer to confirm that the technical issue is on their proctors' ends (I've now gone through numerous online proctors). Now, I've finally rescheduled for an in-person exam. Why does PSI even offer online? They have stuck a pole up my end and are far away with little care. Our state commissioner's office has received numerous complaints. They are far worse than ProProctor, as they admittedly could not provide me with an online proctor (twice!) I feel terribly violated, and our state has only partnered with PSI. Their tech support lady, who admitted their incompetence, sent me to customer service to report this. The customer service lady received no ticket number or any background on the incident and assumed it was my fault and said that I made it difficult by not remembering the tech support lady's name or to obtain a ticket from her... the tech support lady said not to worry and that my situation was being documented. PSI has violated my time, money, and any future life insurance sold between now and mid-September (when my in-person exam was earliest available). If those doors are locked on September 10th, then there Weill be time and money invested into a direct lawsuit.

I'm in the midst of a family emergency and emailed them two days ago, yesterday, today and have called three times. No response. I emailed in time to reschedule but am now going to probably be told it's too late even though I reached out in time. Awful customer service. I was on hold for 32 minutes and a recorded message told me "we can't help you try online" which I've already done. Then it hung up on me and now I'm on hold again for over ten minutes. Absolutely ridiculous. Wish I could have chosen to take my certification elsewhere.

My AANP exam was unexpectedly CANCELLED by PSI less than 48hrs before my scheduled writing date. Customer service from this organization is hard to reach, and when you speak to a representative, they offer no meaningful help. While waiting on hold, I scheduled myself for another exam 3 hours away that I had to write the next day. All other alternatives would have delayed my exam an extra month. Ridiculous.

If you intend to write the AANP exam, I recommend also scheduling for the ANCC exam at a different writing location.