PSI ExamsReviews 8,561

As all other reviewers have written, PSI is THE WORST company I have ever dealt with. NON EXISTENT customer service. You will literally wait on hold for HOURS at a time, and if you're lucky, you'll get through. Many times, the call will just disconnect and you've wasted hours of your time. This entity has a MONOPOLY on licensure testing, at least in my state. There is no other choice. I plan to file a complaint with the state real estate commission about this company and maybe if others do to we can get this entity either booted or at least fixed.

This is the ONLY go to source for these exams. 45 minute wait times just to be told "Hah, tough $#*!, call later" and kicked from the call. I DO NOT HAVE THE TIME TO SIT ON THIS GODDAMN CALL LINE ALL HOURS OF THE DAY UNTIL ONE OF THEIR 2 EMPLOYEES CAN HELP ME. This is disgusting, and the fact they are such an important resource for so many people, with this level of incompetence, $#*!ing disgraceful.

I had my exam scheduled for today, August 3. What should have taken me 40 minutes to get to the Allentown location took 1 1/2 hours. Due to the hurricane weather coming up the coast, there were tree limbs down, road flooding all over, as well as accidents on both 22 and 78. I did not arrive at the exam center the required 1/2 hour early, but arrived about 5 minutes before my exam time. The employee at the exam center was RUDE. She repeatedly made comments about my tardiness(as if I didn't already know that!), my inability to READ the posted signs about 6' distancing, all the while I was the only one in the room with my mask on. I simply asked her if it was possible to take the exam regardless of how late I was. All she had to do was give me a simple yes or now answer, however she continued with the ignorant comments. I couldn't have cared less if I had to reschedule, and would completely have understood. She was a miserable unhappy person that clearly hates her job, with absolutely NO compassion or understanding. I finally told her exactly what I thought about her behavior and left.
I will reschedule my exam, and drive even longer to avoid this location. She should be terminated, as I am sure there are many more qualified, happier candidates that would love to have a job during these difficult times.

This place is horrible, I'm mostly certain they mess with your test scores, I knew all the material and studied my behind off and have failed 4 times, they change some of the questions each time! Also Real estate salesperson exam is 110 questions but you end up doing 120 because as per them there is 5-10 experimental questions which they don't even tell you which ones they are! HORRIBLE CUSTOMER SERVICE, takes hours and days to be able to speak to someone to set up a testing day.

Truely awful, exam 'centre' (e.g. 2 desks in a tiny office) was in a Regus building with no PSI staff on site. Exam was due to start at 9am - but Regus receptionist didn't start till 9 and couldn't find the office key so was late starting.
Then, 2 hours into the exam the internet connection dropped out. I had to phone a helpdesk in in Nevada from Sydney, Australia on my mobile but no joy, exam cancelled and looking like I'll have to retake it. How can these clowns set up an on-line exam facility without some kind of capability to cope with internet problem redundancy?!

The whole company is an absolute joke from the incompetent tech support to the unhelpful proctors and i wish i could say something bad about the Customer service but unfortunately no one answers to have them help me. I have called 8 times in over 2 days rings for 31 minutes and then a prompter says "we cannot take your call" I have emailed as well nothing. Tech support said they were to reach out to me and good thing i never held my breath on that one. I was unable to take a extremely important Clinical Simulations Exam to become a Registered Respiratory Therapist but currently I have no idea when i will be able to reschedule it or take it.

I don't understand how state license board can have PSI to give the test. It is horrible experience to wait for hours not able to get into testing room, yet no technical support available or online information to show how to fix any problem. Each time you call customer service, they will say due to high volume there will be extended waiting. You wait for 30+ plus then they hang up with a message to tell you go online self-help (which was what's failing the first time). I have tried this numerous time and there is absolutely no call back, no way to contact customer service. I have never had such bad customer experience, nor I can imagine why this business is still in place. I wish State board provides alternatives.

I'm trying to call the 800 number for week to fix the error on the website to schedule my Exam. Whoever answered they hung up the phone on me. Everyone like that and I spoke to the supervisor Marilyn she answered and put me on silent for 30 minutes and then she said that's New to me. I asked if new to you you don't need to keep me for nothing put me with IT person. She also hun up on me. I don't know what kind of people you hired and how you train them. If the supervisor does that I can complain about the people. You guys just ridiculous not helping at all. I have all the name of the agent I complain everywhere on the news and all the social media.

I was scheduled to take an exam at PSI Orlando on 6/27/20. I have a medical condition which requires special accomodations. I went to take my test and the special accomodations area was unavailable and the login ID for the test did not work. I was rescheduled to 7/6/20 and the same thing happened! No special accomodations available and the test id did not work. This is unacceptable. I still have not been able to take my test and the problem hasn't been fixed. Zero communication from PSI

Where to start... in order to take my test I had to take the entire day off of work and drive 1 hour to the test center. I arrived to my real estate salesperson exam on time and entered the test room. I attempt to enter my candidate ID and it doesn't work. I spend the next 45 mins waiting for the PSI employees to help me with this issue. Neither customer service or tech service or the supervisor could figure out the issue. Does anyone know how their own system works in this company? They tell me to wait 24 HOURS to call customer service. They allow me to reschedule, but now I can't take the test until a MONTH and a HALF LATER. All I have to say is good luck to anyone taking a test with this very unorganized and unprofessional organization.