PromGirl

COMPLETELY DISAPPOINTED, NOT ACCEPTABLE! No refund will be issued for prom dress that is new, not worn, and still in the same bag it was delivered in. We are in a global pandemic and all activities are cancelled MOST PROMS WILL BE CANCELLED (ours is) for the health and safety of all people in our communities. Who would have known an unprecedented pandemic would have taken over the globe my daughter and I surely did not. Prom Girl should be ashamed for no refund will be issued for a dress purchased in February (who would have predicted this global crisis). My daughter cannot believe there will be no refund for a dress she worked to purchase. Prom Girl should be ashamed for being so heartless in a time when every single person in the USA is affected by the pandemic. COMPLETELY DISAPPOINTED.

This site has many dresses that may only be returned for store credit (all of the nice ones). They charge you a 10% restocking fee on dresses you want to return as well and they charge you $8 for the packing slip as well. I am even more infuriated with the fact that I received a damaged dress and they still charged me a fee of $55! Selection of dresses is nice but unless you absolutely know what dress you want and you know what size works DO NOT BUY DRESSES FROM HERE

I should have listened! I told myself everyone gets a little harsh in a review. Ha. Not so. I did not even order from this site. I got a message that said my dress was not available in my size... THEY STILL CHARGED MY CARD! And the sister site, Simply Dress, I tried to order there. I got some error message that told me to try again. I did. Same message... THEY CHARGED MY CARD TWO TIMES! So now I have 3 charges for NOTHING tying up all the credit on my card! Because of these people, I cannot book my honeymoon trip until this BS gets cleared up. The card company said the charges are PENDING but that is BS. I ordered NOTHING. The charge will fall off in 10 days, but thats TEN DAYS for NOTHING. STAY AWAY STAY AWAY STAY AWAY! Even when I call them in the AM it wont every change the fact that I cannot book my honeymoon tonight and I feel my wedding plans are off to a horrible start.

Ordered my dress April 11th, and it was set to ship the 27th and when I never received a confirmation email I reach out to the company. It was then that they informed me that the dress I had ordered nearly 2 weeks ago was sold out. Why had it taken 2 weeks for them to tell me they sold out? I had to pick out new dress options and all of them were sold out except one that $100 more than my orginal dress and still wouldnt $#*! till May 6th and my prom is on the 14th. We asked if they could give us courtsey overnight shipping since this screw up wasn't our fault and so we would have enough time to get it tailored but they told us that was not possible due to their policy. So in the end we had to spend another $30 on shipping for a dress that may or may not ship. Overall I can honestly say I have never experienced such a horrible service and I do not recommend Prom Girl to anyone unless you are looking extra added stress.

I ordered a prom dress for about $450 in advance to be sure the dress was ready for prom. When my daughter put on her dress for prom night, the cheap nylon zipper got stuck and it would not move up or down. Finally, we got the zipper to zip to the top but then the cheap nylon zipper split apart. We had to drive to a friend's house and have my daughter sewn into the dress, putting her at least an hour behind schedule the night of the prom. I contacted Promgirl several times, and they have not given us a refund, a credit, a partial refund, a partial credit, an offer to repair the zipper, an apology or anything. They have not even responded at all to my most recent email. They have terrible customer service. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.

The worst website ever. I had to pay shipping plus 40% the dress was originally priced at the door when it was delivered because they didn't consider international shipping chargers. When I tried to put the dress on the smallest size xs was way too big. I had to get it altered in time for my prom but then it turns out the stupid cheap zipper keeps getting jammed. Finally once I had the dress on for over an hour and things were finally looking up, I ended up with lots of scratched from the rough material under my armpits because it was a strapless dress. Not to mention the material felt really tough and cheap.
To wrap things up when I tried to contact them and leave my review on the page the dress was sold the didn't put it up. So all those reviews they have on the site are forged. I paid triple the amount I was expected to pay due to additional shipping fees and alterations.
At the end of the day all I got out of the stupid dress was one night of scratching and discomfort.

All in all. I had the worst experience of my lifetime with this company.

Watch out and do not order from this website. They ended up charging me $104 and I ended up with no dress. As usual with all the websites that I have purchased dresses I got 3 dresses to make sure they fit me well before buying them for my friend's wedding. All together they were around $1000 and I was hoping that at least one of them fit me well and then I could return 2 back. First of all dresses were nothing like the ones that they posted online. They looked and fit terrible and when I returned them the next day they told me that there is a 10% restocking fee. I have never had this experience plus they should write this in bold somewhere when the customer is trying to buy the dress. The only way people can buy online dresses is to try them in multiple sizes and forms. So this is the way they make money basically even if you end up taking one of the dresses you are still paying restocking fees for the sizes and the ones that you tried out. Also when the box came to my door it was all torn and I took a picture of it. The box was almost destroyed. So even their shipping and handling is terrible. I also had to pay $30 for express shipping as I wanted the dresses to arrive before the weekend. So $100 + $30 express shipping and they also charged $8 for shipping them back the return. It was horrible. All around it was the worst online shopping experience. They basically took a cost of a nice dress from me without giving me a dress.