PromGirl

I appreciate your automated response that still did not address my issue. The fact that you do not sell this dress anymore is not my problem. The fact that it states I can get in store credit on the website and was on a card in the box with the dress, is my issue. I wanted in store credit for a future dress. The fact that you said "we try to make exceptions" shows it's not based on policy but based on who answers the phone. I didn't buy a $50 shirt, it's a $200 dress! I could complain about the fit like others did but my issue far out weighs that.
Response from business below:
We're sorry to hear you weren't pleased with your experience using our site! Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number for a store credit or a refund. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We try to make exceptions when possible but unfortunately this dress is no longer sold on our site. We apologize for any inconvenience this may have caused!

THE ABSOLUTE WORST SITE. Not only did the dress we ordered look nothing like the website showed, but there were missing gems all over the top. When I tried to return the dress, I took pictures of the malfunctions and sent the dress back for a "full refund". Once the dress returned to the company, they found that there were NO MISSING GEMS?! They are obvioulsy blind? Therefore; I had to pay a 10% restocking fee. I will NEVER use this site again. Hopefully they get shut down soon.

I have contacted them on Facebook, Instagram, emailed, and called them about my dress exchange, and they still haven't responded. They are ignoring me and not helping me with my dress.

I normally review websites I'm not familiar with before I purchase anything from them, but my daughter absolutely fell in love with a dress on this site and wanted it for her Senior Prom. I measured her exactly as shown in the video and inputted her measurements into the chart on the website. I ordered the size as they indicated. I also paid for 2 day shipping because it was a month out and in case something was wrong I wanted plenty of time to handle it. The dress arrived in the proper time, but when my daughter tried it on it was extremely too big... I mean 4 or 5 sizes too big. I immediately got online and contacted them about a refund. I was not about to risk a store credit only to receive another dress that was the wrong size. I also did not feel I should pay a restocking fee when obviously their sizing is way off. The CS rep said I could send it back and they would either give me a full refund, if it was found to not be the right size as indicated or would deduct the $8 shipping, but would waive the restocking fee regardless. Of course they didn't give me a full refund and charged me the $8 for shipping, but they also didn't refund the $22 I paid for 2 day shipping to begin with. They took the $8 off the price of the dress not the full price I paid. Do not buy from this company... you won't be happy!

Promgirl customer service refused to issue a return authorization number when I requested one as per their written policy. Beware.

We placed an order almost a full month prior to our event date of a dress that was "In stock" and with a ship date 2 days later than our order date. We checked the status of the order each day of the week and it says "Processing". After a week of it still saying "Processing", we contacted the company, only to find out that the dress never was in stock to start with. In fact, you can still purchase the dress on their website in almost every size! Even size 2 still shows it is in stock (the size we ordered), but it is not. So, my daughter is now 3 weeks out from her dance and most dresses online and in stores in her size are sold out and/or we will have less time to have a dress altered. PromGirl DID call me back when I sent an email (to tell me that the dress was not in stock and they would helpfully cancel the order). So, just beware if you are short on time, that "in stock" does not mean "in stock" and their ship dates are not real. They don't have a real time inventory tracking system, nor do they update the order status accurately.

After my previous review, I must give another review to this business for eventually allowing me to make a return after I had missed the deadline. They did this after I sent this review and one on their own site. My complaint was that the person I spoke with was very rude and unhelpful... telling me he made exceptions but this wouldn't be one of them... seriously? I was honest from the beginning saying it was totally my fault (missed it by 2 weeks) but was there any recourse? Store credit? Anything? And he was just rude. I am extremely appreciative however, that another customer service person who contacted me after my review finally allowed me to make the return (after agreeing to terms that I will not be allowed to return past the deadline in the future). I will say that 7 days is not a lot of time to work with and I will probably not risk that by ordering from them again. I will not trust myself to make that deadline, therefore, will order elsewhere. I think they have cute dresses (and I am sure that there are those few who are cheating them by wearing then returning who ruin it for the rest of us) but the company should really consider a longer time period in their return policy. They already have a 10% restocking fee and customer pays for shipping... so its a tough return from the beginning.

I ordered my prom dress on April 18th. I paid $17.00 for 3 day shipping and it was supposed to be here today, April 22nd. I called and gave them the tracking number and they JUST told me they ran out of stock and it'll be expected to ship on May 9th. Well, my junior prom is May 14th, so that won't work! I canceled my order and am waiting for the canceling process to go through so I get my $80.00 back. I'm going elsewhere; I'm never shopping there again. What a waste of time and money. And the worker on the phone was $#*!ty about it and wasn't even sincere or apologetic.

Please do not order from Prom Girl! They told me that I had an extension past the 7 day return policy and when I called to get the return authorization they told me that they had no record of the extension being given and they refused to accept the return. This is the 2nd time that I have had a problem with trying to return a dress that did not fit my daughter and was never worn. The 1st time they finally issued a refund, but only after I had to fight for it, but this time they were arrogant, obstinate and implied that I was lying about being given the extension. They clearly had a "too bad, so sad" attitude! What really has happened is that they have either "accidentally" or purposefully deleted the recorded call where I was given the extension and are now saying that since they do not have a recording of the call that they will not issue the refund. I was also told on 2 different days that a supervisor would call me back regarding this issue and to this day no one has ever called me back and it has been about 2 months now since I was told that. This business is unbelievable in their treatment of their customers and their customer service is horrible and please do not ever order from them. If you look at other reviews for PromGirl you will see that there are many people whom have had return issues and/or were refused their refund that was due to them.