PromBelle

DO NOT ORDER FROM THEM. I ORDERED A DRESS THAT REQUIRED BEADING. WHEN I GOT THE DRESS, ALL THE BEADS WERE LOOSE AND COMING OFF. PLUS THE FIT WAS NOT "CUSTOM" LIKE I PAID FOR. THEY WORK OUT OF CHINA SO THERE IS NO RETURNING OR ASKING FOR HELP. I SENT THEM PICTURES AND THEY SAID THE DRESS IS BEAUTIFUL, "WE ARE GOING TO LET YOU KEEP THE DRESS AND GET 5$ OFF YOUR NEXT PURCHASE". ARE YOU KIDDING ME? 40 EMAILS LATER THEY ARE STILL SAYING THE SAME THING. THEY WILL GIVE YOU CRAP AND THEN CALL YOU A LIAR FOR YOUR COMPLAINTS.

Wish we found these reviews sooner. My wife discovered this site while looking for our daughter's prom dress. She placed the order before we read the fine print. After reading, we had asked questions through the online chat service. The "chatter" was indignant that we dared to ask questions about our purchase & disconnected the chat.

We immediately cancelled afterwards. Their return policy clearly reads "cancellations must be received in less than 6-hours." Our cancellation was sent in 15-minutes after ordering; I have email receipts confirming this. However, PromBelle is denying that the order was cancelled within the time allowed.

Everyday since we have cancelled, a different customer service agent emails us that we owe them 50% because we cancelled. I have responded multiple times in a very professional manner that we cancelled due to their unprofessional behavior within the allowed time and that we are not going to pay them $0.01, let alone 50%.

I have contacted my credit card to dispute the charge. On my last email, I advised them of this & their response was that they are now going to double-charge my credit card.

Just stay away.

My fiancée purchased a white dress from this company. The dress was delivered with an obvious red mark on the material. We took pictures of the flawed dress in the box and contacted them the same day it was delivered. Not only did we need to contact them multople times to get a response, but they refused the redund stating it wasn't shipped with the mark on it (like we love buying dresses, drawing on them with red pen, and then returning them same day).

We have sent multiple emails asking to return this product at this point, and while they have conceded that the flawed product 'may have been' there fault, they still refuse to accept the return and are currently asking us to try to remove the mark ourselves.

You cannot advertise a 7 day guaranteed return policy and refuse to honor it. Don't do business with this ripoff website--their products are cheep and they treat their customers like garbage.

Pictures on websites are deceiving, the dress I received was nothing like the picture advertised. The material was cheap and the cut of the dress was terrible, I swear it looked like a Halloween costume. They do not have a direct contact number, they operate only through an email (*******@prombelle.com). I sent an email including pictures of the dress received to compare the MASSIVE, UNSUBTLE differences of the dress they display on their site. Their response was even more astonishing. Quoted in their exact words "I can not tell out big problems, so we suggest you keep the dress and FORGET about the subtle error of the dress, since all dresses are hand made, it is inevitable that some tiny mistakes will be made during the process of tailoring, hope your understanding". After several emails back and forth (and not even with the same person) they not once offered an exchange. The last email received a "rep" Kris sends me a list of 3 rules in order to "qualify " for a refund--> 1 You can get a refund for Defective, Damages or Mishipped Items, Size Deviation & Color Mismatch problems. 2. Dresses that do not not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. 3. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like".
They are not willing to refund or exchange. They are completely fraud. $200 down the drain and my sisters prom is in a few weeks. Please do not purchase from this site. I am trying to report these people and make sure this site is shut down for good.

As I stated in my previous review, this company is horrible! Ordered 2 dresses at the same time, one was completely the wrong color top and bottom was a cheap polyester. I was a little more optimistic about the 2nd one because it was beautiful. That was until my daughter tried it on. The fabric was several layers thick and all bunched up inside and it showed horribly. Took the dress to our alterations shop and she removed 2 unnecessary layers and we went back for another fitting. Unfortunately it still looked like she was wearing a slip that had ridden up and was bunched up in front. Seamstress tried again, went back today and although she took the dress apart again, she said there really wasn't anything more she could do. She said although it was a beautiful dress, it was honestly one of the worst made dresses she had ever seen. We paid her for her work, left and went and ordered a dress from a reputable prom dress supplier. So I'm out the $350 I paid for the original 2 dresses, the alterations expense to try to correct it, and now the new dress. Long story short... Sure didn't save any money by ordering from a "discounted site"/PromBelle! Do not waste your money or time! The dresses are made in Hong Kong and they operate under numerous website names, all with the same financial address in London. Scam company!

DO NOT ORDER FROM PROMBELLE. I ORDERED MY DAUGHTER A PROM DRESS AND WHAT I RECEIVED WAS TO TOTAL DIFFERNT DRESS. THEY WILL NOT GIVE ME A REFUND, AS THEY SAY THE DRESS IS CORRECT. I HAVE BEEN EMAILED BY 9 DIFFENERNT PROMBELLE SCAM ARTIST AND MORE THAN 15-20 EMAILS, WITH THE SAME OLD RUN AROUND. I BELIEVE ITS THE SAME PERSON CHANGING THERE NAME. THEY SAY CUSTOM MADE... HOW SO, YOU NEVER ASKED FOR MEASUREMENTS! IM PUTTING THE WORD OUT ON THIS FRADULENT COMPANY. I DONT WANT ANY OTHER PERSON GETTING SCAMMED BY THIS CON! We ordered the dress on the model and received the total wrong dress! With the dress and shipping its was close to $200. I'm a single mother who saved to get my daughter her prom dress and now stuck with this rag. I am so disappointed. My daughters one and only prom ruined by there horrible people.