PromBelle

I'm honestly not sure how this company is still in business. I so wish I had read the reviews before allowing my daughter to order her prom dress from them. The dress not only looks completely different than the picture, it is also 18" longer than I requested! I sent in numerous pictures showing how long the dress is including a picture with a measuring tape next to the dress showing the actual length and their response was that I am measuring incorrectly and that they are 100% sure it is fine as they measured it before it was sent out. Based on the other reviews, it doesn't sound like there is any chance of me getting a refund but I am considering allowing my bank to try to dispute the charge but it probably won't work either. This company is a joke, do not order anything from them ever!

It was a mistake to order a dress from this company. The dress did not fit properly. It was way too long, even when wearing my highest heels, and worse, the rhinestone/crystal detailing on the back was PURPLE, not clear, as depicted in all the photos of the dress. Not minor problems as this company seems to think! Long story short, they will NOT be returning my money, I will NOT be ordering anything from this company ever again, and I WILL be warning everyone I know to stay far away from this company due to its poor products and terrible customer service!

Ordering was fine, payment easy and they communicated well about the dress being tailored and then shipped. We chose to send exact measurements to customize and hopefully cut out a lot of problems. Got the dress right as scheduled. It's way too big- I mean huge! Color is nice but dress is not the same as pic at all. We are just taking it to a seamstress to fix as I think with measurements it should have been right if they knew what they were doing. Bead work looks cheap and is not at all like pic so will be fixing that too. Should have just bought a $300 dress in the U.S. because that is what i will end up spending after fixing it. Hope the seamstress is a miracle worker!

We ordered a dress from them and added the $9.99 for custom fit and what we got was a disaster to say the least. The dress is now at the tailors to be fixed since there is no time to find a new one from a reputable store. The bodice is beaded and almost all of the beading is either falling off or so poorly sewn on that is will fall off upon first wearing! The fit, well, having checked that we sent the right measurements with the tailor, it has to be taken in at least an 1" on both sides. Having sent Prombelle the required pictures of their poor work I was offered the dress to keep and a 5% refund. Really! Don't buy for them, very unreliable and very poor quality work. Save yourself money and aggravation. P.S. The dress was shipped form China!

I am greatly displeased with prombelle's customer service. There was a mix up with my measurements-by ten inches! When I contacted them they agreed to make a new dress with the correct measurements for an additional $80, which after already spending $183 and having nothing to show for it, I agreed to. I had to request a confirmation of the $80 new dress twice, and when they responded days later, they told me to "pls find a cheaper store" and refused to honor their agreement. They are slow in responding, each time you email them it goes to a different service representative, almost all of which are unprofessional and not very helpful, and I cannot find a way to contact them by phone.

This company is a fraud. They upload pictures of designer dresses but actually just send you an extremely low quality knock off. The inflate the "original price" of the dress and then offer it at a huge "discount" to make it seem like a good deal. They also pretend to have a "flash sale" to pressure you to buy the dress, but notice that if you refresh the page, the countdown for the "flash sale" starts over. There is absolutely no return policy. This place is a scam and I am so angry at myself for not doing more research before buying. Don't listen to the fake positive reviews.
The dress I received was extremely poor quality with super cheap, gaudy sequins in place of beading The color was nothing like it looked.

If I could put zero stars I would. I emailed them at first to make sure it was 100% legit and they said they promise good quality and a good fit and if I'm unsatisfied I will receive 100% of my money back. So I ordered it it look nothing like what it did on the picture, the dress I had look so cheap and it didn't even have the chain like how it was displayed in the picture. Also the dress did not fit well at all it looked horrible so when I asked for a refund they denied Mr and saying there isn't a way to return it when they promised my money back. So nobody should ever order from this site, it is horrible let this be a warning now.

My daughter found a gorgeous dress. Site seems legit. The first day I chatted live with someone who was very helpful and showed me the back of said dress. The next day I went to order online and it pushed me to add 25-30 dollar shipping. Which i went ahead and added. The total came to $166 which I was fine with. So they went to process it, my bank declined. They went to process it again for another amount under the $166, my bank declined it again. It locked up my card. My bank says its fraudulent. And they have no secure way at all what so ever to check out. They also do not use Paypal but accept western union, please be aware!

We ordered a prom dress on this site and were very disappointed. The quality of material was poor, the sizing was wrong and the look did not match what the picture showed us. We tried to return dress but got a rejection numerous times. They did not want to pay the return fee or out of country fees to get it returned to them. We ultimately ate the costs and got only a 5% "discount" for our dress. WE WERE VERY DISAPPOINTED! And we had to buy another dress which was an added expense to the already expensive event.

I don't even want to give this company a 1 for rating. It's more like a -10! Gown arrived 3 weeks late. Paid $30 for expedited delivery. Such a waste of money! Poor customer service. No phone number to reach them. Only through email and when they reply back, their responses were ignorant. They are telling me I can't get my money back. Prom was 3 weeks ago. When dress finally arrived, I was told I can't send it back without their prior approval. Had to fill out a contact report form for approval to return it but got the run around and won't provide me approval. Worst experience ever! I'm sending it back regardless. I opened it once I finally got it to look at it. It is NOT the same dress as in the picture. It's poorly made to resemble the gown in the ad. Not the same shafe of color either. Way too long and oversized. Why was I not surprised. Then they tell you it's custom fitted so no refunds. That's such a crock! It was a size 10 that looked like a size 14! It's custom fitted to appear like the dress in the ad but it is nothing but junk. I have never been so furious and thoroughly disgusted with a company as I have been with promsbelle. My advice: DON'T DEAL with this company unless you want to throw your money and patience away!

I just wanted to let everyone know about the policies of Prombelle.
I Know that many if you, Just as I, have had the very same problems... garment is the wrong size and also the wrong color.
I have received an offer of a 5% refund and also may keep the useless dress... if I look through the atic I may find an old doll of my daughters that it may fit... I ask everyone that reads this review to NEVER order from this company and also to write reviews as to the reason why you did not order anything from them

DO NOT ORDER! Terrible service and quality. I received a damaged dress with holes in it and incorrect measurements. I sent pictures and tried to work with them on how to receive a refund. The most they wanted to refund was 5% and I get to keep the dress which doesnt do anything. I cannot wear the dress so why would I want to keep it? A different person emailed me back each time with a generic, duplicated email response. I also received a reply email telling me I should ignore the problem. See the email below:

On Mon, Jun 13,2016 at 10:12 PM, PromBelle Service wrote:

Thanks for your pictures, but from the pictures I can not tell out big problems, so we suggest you keep the dress and forget about the subtle error of the dress, since all dresses are hand-made, it is inevitable that some tiny difference will be made during the process of tailoring, hope your understanding

Sincerely

Andrew

Can you believe it?! There were holes in the dress! I submitted custom measurements and they were not followed. There was never any ownership of their mistake or the poor quality of the dress. They do not honor their guarantee as stated on the website. DO NOT ORDER FROM HERE EVER!

If you have money to throw away and you want to just flush it down the toilet then go ahead and ignore my review. Otherwise, Be aware, this http://www.prombelle.com/ is a scam site. I purchased a dress that was priced at $119 and I ended up paying $230. When i received the dress it was not what I had purchased. The quality was poor, the measurements were completely off, the dress did not fit at all, and the length of the dress was twice my height. When i email the company ( because they do not have a 1800 number, they did not answer., it took 7 emails on different days for them to acknowledge the email. Their answer was that they can not do refunds. Under no circumstance. They suggested for me to go get the dress tailored in my local area. And pay additional to fix the dress. THIS IS THE WORSE COMPANY THAT I HAVE DONE BUSINESS WITH...

They refused to take back a dress that is way to big and to top it off they wanted pictures of my daughter measuring her breasts, waist and hips. We already sent pics of her in the dress and her measurements. I informed them that soliciting a minor to distribute pornographic pictures of herself is illegal here. So they asked for her measurements again I think that's the 4th time. We have been going back and forth on this for over a month and they have no intention of taking it back even though they sent a dress that was way to big. DONT ORDER FROM THEM ITS FRAUD