Kim L.

Wish we found these reviews sooner. My wife discovered this site while looking for our daughter's prom dress. She placed the order before we read the fine print. After reading, we had asked questions through the online chat service. The "chatter" was indignant that we dared to ask questions about our purchase & disconnected the chat.

We immediately cancelled afterwards. Their return policy clearly reads "cancellations must be received in less than 6-hours." Our cancellation was sent in 15-minutes after ordering; I have email receipts confirming this. However, PromBelle is denying that the order was cancelled within the time allowed.

Everyday since we have cancelled, a different customer service agent emails us that we owe them 50% because we cancelled. I have responded multiple times in a very professional manner that we cancelled due to their unprofessional behavior within the allowed time and that we are not going to pay them $0.01, let alone 50%.

I have contacted my credit card to dispute the charge. On my last email, I advised them of this & their response was that they are now going to double-charge my credit card.

Just stay away.