ProFlowersReviews 761

I ordered for her special day. Yes sir it will be there by 5 before she gets off. 1st time was great. 2nd time failed to deliver and had a refund given. Today I was going to give them another shot since I'm out of town. Failed to deliver again. Again, I got a refund but this is the second time my wife was disappointed because she didn't get it on her special day. Buy local. I called tonight and it will be there by 10am.

What was received was nothing even close to what the image online showed. I even upgraded the bouquet to 'deluxe'. What arrived was measly and embarrassing - not at all worth the $75 spent. Lesson learned - it's probably best to go directly to a local florist from now on.

I ordered flowers for delivery on a specific day. The next day I had an email telling me it was delivering a day later. Call customer service, and you get outsourced to India, who does not do anything except make excuses. They could not cancel my order and give a refund. When I asked to speak directly with someone at Proflowers, I ended up at a call center in the Philippines, claiming to be a ProFlowers rep, but couldn't do so much as pull up my order number. I left without a refund and a lost special occasion.

Please do yourself as a favor and never purchase flowers through this company ever again. This is the second year I gave it a second try and they delivered flowers that did not reflect or look similar to the pictures. Look at these pictures. I paid $140 for the deluxe flowers for Valentine's Day for my wife 2 weeks prior and this is what I got. When I contacted them to complain, the customer service representative informed me to wait 4-6 hours for them to bloom. It's been well over that time and these flowers look like garbage. This is the picture they advertised and this is what we received. They said they could only refund me $25. Also, I want to note that these flowers are suppose to come from a local flower shop near you and my flowers were shipped from Philly and we live in Boston. This is honestly the worst customer service I've ever received in my life, and I'm a small business owner. This company is disgusting and literally doesn't not give two $#*!s about giving their customers quality flowers especially given the expensive amount their charging people. Mind you, I gave them s second chance. Never again. Literally will ensure every I know never spends a dime on this $#*!ty company/website again.

Have ordered from PROFLOWERS before and been happy; so ordered for a friend for her birthday and requested she send me a photo... glad I did. Nothing like what I ordered and paid for! Definitely not worth $100 for a PREMIUM upgraded bouquet. Called PROFLOWERS and requested A FULL REFUND. They wanted to do another flower delivery...NO! A 30% discount... NO! I wanted a full refund!
First photo is what I ordered online; second is what they received! Not even close!

I would give it no stars if I could. Never delivered the flowers I ordered. Shame on you I had to order elsewhere. Do not use them. They are not dependable.

We picked out a beautiful bouquet as a 'thank you' to our friend… e-mails are sent to update you on the order… the last one I received said 'We've got this'. Well, they don't got this… arrangement was supposed to be delivered yesterday & still hasn't been delivered:O

I was offered a $14 refund on a 95.00 purchase :( So, after some 'negotiations' I was offered 50% and a discount for 'Next time' - there will NOT be a next time with this poor service

I ordered a sympathy arrangement from Proflowers for next day delivery. I received a confirmation and tracking number. After the promised delivery date I received a note that they were unable to complete the order as they couldn't assign it to a local florist. I was offered the opportunity to try again with a 3 day delivery window and a whopping $10 incentive coupon. No thanks! I found a local florist who did a great job.

I am surprised these people are still in business. I ordered $150.00 for flowers, a card and balloon for mother's day. My mother stay in another state from me. When she got her package, the flowers were dead. Look like they picked them from somewhere on the side of the road. Thanks for ruining a special day for my mother. Karma will get you people for taking money and not delivering. They better hope nobody come to that place of business and end up face to face with somebody.I rate them no stars that's how bad they are!

I ordered a bouquet of cut flowers in a square vase to be sent to a funeral home that was from 3 of my family members. Pictured below. With shipping it Cost us $79. When we arrived at the funeral home we found them (finally) in the back of the room on a little table. The recipients thought I had dropped off this vase and flowers because of the hand written note and the size of the flowers. They weren't remotely like what I ordered and the value was probably more like $9.99 from a grocery store! So embarrassing. Do not use ProFlowers!

Ok. I ordered and paid for same day delivery. Confirmed. Money given … Oh wait. Not same day now three day window…O wait! The florist they use is actually booked with rejected my order… huh? Then same thing day after day. It's a joke and very frustrating. Lies. BS. After four days of being lied to I cancelled the 160 dollar order. No flowers. No good feelings all around.

I wish I could give this company a zero. My mom did not receive my order -Mother's Day. I asked for my money back and the customer service - with a heavy accent- just kept stating "It was delivered." I asked to speak with a manager and was placed on hold for a long period of time. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY. THE COMPANY TAKE YOUR MONEY AND HIRE PEOPLE WITH DIFFICULTIES UNDERSTANDING WHAT YOU'RE STATING OR THEY ARE TOLD TO DISREGARD YOUR ISSUES. MY MOTHER'S DAY WAS TERRIBLE. THANK YOU PROFLOWER FOR SHOWING ME THAT YOU'RE NOT FOR THE PUBLIC AND TAKE HARDWORKING PEOPLE MONEY WITH NO REGARDS TO YOUR ACTION. SHAME ON YOU!:-(

Ordered 2 huge bouquets. After being repeatedly told they were delivered, received 1 TINY
1 day late.

They were late to my mothers service! They walked in after it had already started! How is that possible, I placed the order a week in advance. I should have read these reviews before I placed with this company.
I tried to resolve this with them but they have ignored me.

I ordered flowers with a card a balloon, but got a trashy cheap looking flowers in a different ugly vase verses what was advertised and they also did not include the balloon. I contacted them and thier customer service told me they will deliver another one but never did and they just have ignored me at this point. I am out of $130.00 the flowers were not even worth $25. Smh, what a scam.

Flowers arrived half dead and a day late! They were all wilted and missing the vase that was ordered with them.

1 day after valentine day, flowers started to wilt and die, picture on the left is delivery day, pic on the right is next day,$100 plus for crap!

I spent $250 for a valentines day delivery for my wife. I submitted the order on February 1st thinking everything would be fine... WRONG. At 2pm on valentines day (February 14th) I was notified that the gifts would not be delivered. I discussed and pleaded with the customer service rep to no avail. That's when he told me that not only would they not be delivered on that day, they would in fact be 2 WHOLE DAYS LATE. I was mortified and my wife was highly disappointed as her coworkers received their gifts but she did not. I've had several purchases with proflowers, but this was my last. For my inconvenience... they offered me a $10 coupon off my next delivery... yea... go ahead and keep that one guys. Completely unacceptable service.

I rarely get flowers so I was super excited when I did! Although it seemed they were packed well, two buds were completely detached-so down to 10. So many petals fell off just trimming the stems and putting them in the vase that they looked more like baby roses. I called customer service and they sent another batch. No better! Again, although packed differently, still two bugs were completely detached. They were indeed fuller with less petals falling off while putting in case, less then 28 hrs after, petals were all over the floor and they were wilting. If they were bought in the store for $19.99 I wouldn't be as upset, but I looked online, so I know my boyfriend spend way more then that. Very disappointed!

ProFlowers appears to be using grocery store flower departments as their "florists" in Dallas - so expect grocery store quality. Additionally, they managed to not get my Valentines Day order to my wife on the 14th.
Then, when the order was delivered on the 15th… the order was wrong - no stuffed animal as per the order and a so-so mixed bouquet in a bland vase.
They have promised a full refund, but we'll see…