ProFlowers

Ordered flowers for my wife for valentines day ended up with 6 dozen frozen roses. Since I have spent 4.5 hours on the phone trying to get this straightened out. Horrible customer service! Will never use this company again.

I'll keep this short and to the point. Ordered days in advance floral arrangement and cookies to be delivered on my daughter's birthday. Never happened. They even resubmitted order still nothing. They blammed our local florist for not picking up the order. Worst experience ever with a delivery site. Don't waste your time or money. False advertising. They can't even delivery within 4 days. Definitely not day of. That would be impossible. You would think this would be a specialty since it's in their name. Everyone is from India and can't help you. Only say sorry. They should be sued again for false advertising. What a joke these people are. I did receive a partial refund.

I ordered flowers 3 days in advance and i paid extra to have them delivered on a certain day at a certain time. 36 hours after original delivery date i still have no package. When calling customer service which is a $#*! show in itself. Trying to talk to these people from india that speak broken English is ridiculous. All they say is we cam refund. They never can give a reason why my order didn't show and ruin what was suppose to be very special occasion. They dont care about their customers. Be smarter than me and order from a local flower shop and give the small companies your money before this giant company that doesn't give a $#*!.

We ordered flowers for my mother in law on Tuesday 5/3/16 for Mothers Day. $60 +! They were delivered yesterday half dead. Mom who never complains about anything, called and told us. We called and was told they could redeliver on Saturday 5/7. No problem. We then get a notification today that they won't be delivered until Tuesday? NOT ACCEPTABLE! The only reason I gave a 1 star rating is there isn't anything lower available. Please don't waste your money! It's cheaper to call a local florist in their area to deliver on time and for less money. Not to mention you will get a better product!
Phyllis P.

88 Year old mother quarantined for two months. Order $100 Mothers Day arrangement. They deliver to the wrong house and just leave them on the porch in 25 degree weather. Neighbor comes home, finds them and brings them over. Frozen solid and dead. Sad Mom. First time I did not use a local florist. Last time. These people only care about collecting the $$$, people, employees, customers do not matter. Just bill and collect. Let's get back to supporting our local providers and put these people out of business.

Had a special rate that I used to buy flowers for my wife for Valentines. I ordered on the 10th, paid $21 for delivery, never showed up. I supplied my email, phone etc., NO ONE CALLED. I contacted them via email, they stated the address I supplied was inaccurate. It's the SAME address I have used for over 20 years, all other florists seem to find it. Why couldn't they call! NEVER AGAIN.

Ordered flowers for my wife last week to have it deliver at her work. It arrived today Valentines Day. Instead of a cheer or awe it got a big laugh. Flowers were droopy, six flowers in all, 3 red, 4 purple. See photos, 1st photo is what's on their website, 2nd photo shows what I got. You be the judge. Not even close to what was advertise on the website that shows a vase full of flowers. This is false advertising for sure. Don't waste your time and money for all these expensive flowers and shipping cost. You'll come out better by going to a grocery store, pick it up and drop it off yourself. For less.

In the past I've had issues with Pro Flowers delivering quality bouquets. They have looked skimpy, kind of beat up, etc.
Just recently I tried to send some Easter flowers. I used ProFlowers only because I had a promo code. Right after placing the order I realized I forgot to enter the promo code, so I called to either have the order modified-- or to simply cancel it.
Their customer service is outsourced to a foreign location, reps have heavy indian accents and unfortunately don't seem to be very skilled with computer use. After 8-10 min phone call they were "unable" to cancel or modify my order that was placed only 5 min. Prior, and they were unable to get me a refund. Now after a pretty frustrating phone call, I'm left wondering... was the order ever cancelled? Will my grandma receive her Easter flowers? Lol. Should I place an order elsewhere? Not very helpful... Lesson learned, next time I'll use somewhere else.

Proflowers used to be a very convenient site to order nice gifts for friends & loved ones. That is no longer true. They have for some reason begun to deliver substandard products that don't resemble the items pictured, often late. I have had problems with 3 of my last 5 orders, either late, much cheaper arrangement than pictured or frozen/wilted flowers. They no longer deal with complaints in an appropriate manner either. I have been a good customer for quite a few years, but I am done with the aggravation. Do your research before dealing with them in future!

Please try and use local flower companies and don't let this monopolistic company get more market share, their flowers are fine but they are horrible at the execution of their business. This is a giant online business that runs like some small pop and pop operation. Last two orders with them no email receipt like every other business in the world and no email when delivery is made which they state as one of their services. Customer service personnel hung up on me when she didn't want to hear of these problems, this is what happens when there is very little competition in an industry. Dont give them more business especially when all the locals open back up!

Ordered these flowers as a mothers day gift. Look nothing like there pictures i am so disappointed live and learn. So unhappy with them and the arrangement was 29.99 ended up being 61 and some change. This company should be ashamed. That money was hard worked for and a big expense on my budget, but for mom i thought she will be so pleased, worst flowers ever. Update, i wrote this review a couple days ago, since then Pro flowers is in the process of refunding my money. While the flowers were disappointing, there business is solid, i did not expect a refund.

I wish I had seen these reviews before spending my money, like an idiot. This place is terrible and they delivered a shotty bouquet of flowers...nothing like the photo online. You'd think a Valentine's arrangement would include SOMETHING red...but nope, not a single red flower in this arrangement. Also.it would be nice to call back and actually talk to someone that speaks English even enough to communicate. VERY frustrating. After the first return phone call, they promised to redeliver another arrangement. Surprise! That did not happen. Now, they've promised to refund my money. The jury is still out on that. Bottom line...do not order from Proflowers.com.

This is place deserves 0 stars. I paid to have 24 roses sent on Valentine's Day to my fiancé work which is a school. Paid extra delivery charge and guess what they left them on the side outside in 10 degree weather. The next day she got them and the best part their was only 11 roses out of two dozen all dead. For 125$ I should of went with 1800 flowers. Do not use them they ruined our first Valentine's Day. Then it was a chaotic mess to get my money back

DO NOT order from Pro flowers. A patient of my mothers sent her a bouquet of tulips, and they arrived wilted, damaged, crushed, and completely ruined. I emailed them countless times, and no one ever replied. I finally called and spoke to their HORRIBLE customer service representatives, who said they would refund the sender and send us (the recipients) new flowers. This never happened. I am so disappointed by pro flowers, my mom's patient spent a bundle on these for them to come out to us like absolute crap. I feel awful he wasted his money and time, and that their customer service couldn't care less to even reply or refund.

I am past customer, ordered online, paid and all was ready. Next morning received E-mail confirming no problems, would deliver that AM. We were counting on this. 3 hours later, E-mail informed me unable to deliver, offered refund and 10 dollar credit if I cancelled, or deliver up to 3 days later with discount. Really spoiled our plans. Several calls it took to obtain promised refund. I will never trust them again,

I bought a dozen roses for my wife. $19.99 special. By time it was done it was over $50. Ok fine. They arrive, two stems broken off. Put those in a bud vase on my wife's night stand and the rest in the vase they came with included in the "$19.99" deal. Petals and leaves falling off. One day later half of the roses are drooping. I followed all of their directions to the T and was extra careful handling them. Wrote to customer care and got nothing. No response... at... all. Buy local. You'll spend the same amount, get a better product and help support the local economy.