ZERO STAR REVIEW OF PROFLOWERS:

This is the worst service ever. My mother waited at home (putting off things she needed to do) for these flowers to arrive Friday 5/6/2022. They did not arrive.

Today she has things to do and can not stay home all day because this company can not deliver when it's is agreed upon date for delivery (had it been a business it was being sent to. - she wouldn't have gotten them until after Mother's Day). How disappointing.

The status states it's been delivered - she never got them. I called the number given and Jeremy states it was a delivery issue. Well if the flowers were not delivered why are they marked as delivered. Jeremy with the customer service department states they are marked as delivered when they are put on the truck. I pointed out delivery to a truck is not a delivery to the recipient. It's transport only. Flowers were not delivered - thus the status is incorrect still.

I have asked the name of the local florist (to make sure they are never used as well) Jeremy refused to give that information. I asked for a supervisor. I was given Ren - who identified herself as a supervisor. She also refused to give the information. I asked for a manager. I was give Shenik - who identified herself as a supervisor. So who is the actual supervisor? I still dont know. She refused to tell me who the local florist was. I again asked for her supervisor - who she stayed was on another call and would have to call back. I wonder if they actually think people believe the line of BS they are putting out there.

While waiting on hold for the manager - I did a little digging online to find the corporate information.

The corporate phone # is: *******800
Fax #: *******724

Address listed:
4840 Eastgate Mall
San Diego, Cali *******

The answering service said they were in Illinois but I couldn't even understand Jeremy on the phone - except to know he was reading a script.

Founder: Jared Polos
CEO: John Walden
Chief Consumer Experience officer: Greg Chapman
SVP, secretary, and General Counsel: Blake T Bolstad
Chief Financial & business Optimization officer: Adam Fischer

Now, I am told these flowers (cost $102.00 before shipping, taxes) that my 70 year old Mother was supposed to get yesterday (and waited all day for) is supposedly on the truck for delivery today. I hope they did not put the same flowers from yesterday on the truck today. That would just add insult to injury.

I am now waiting for a manager to call - which I do not have confidence will actually call.

I am waiting to find out who the local florist is - so, I can never use them again. I can tell you will never use pro-flowers again after this experience. Especially since my options were to continue to wait for them to be delivered (at an unknown time) or cancel the order.

My question - How can I cancel an order that is already on the truck for delivery?

So what I am asking for@ this time:
1) I want to know who the local florist is (I will never do business with them).
2) when asked to speak to a supervisor - I don't need a script being read to me stating "they are just going to tell you the same thing". I didn't ask you to tell me if they would say the same thing. I asked to speak to them.
3) Properly identify your self. I seriously doubt Ren is a supervisor and Shenik is her supervisor. That is usually not how that works (a supervisor has a supervisor).
4) when asked for a manager - actually get the manager. Do not give. Scripted answer of "they are on the other line and you need to take a message and they will call back" (we all know it's a tactical move to get the customer off the phone).
5) Follow your own company statement " Proflowers is headquartered at San Diego, California, United States and has been running since 1998. The passionate people behind this business can accommodate every demand of their customers. Whether you want bouquets that are personally arranged, or you want to pick the flowers yourself, they can give in to you anytime and you just give them a call". I gave them a call - only question I had was what happened and who's the local florist.
Nick - who identified as a manager - still will not give the name of the local florist. His suggestion was to ask not to use that florist again - As I told him… had they given me the name of the local florist (so I would know who not to use) they would probably still have my business in the future. Since I have had to go this route … and this many levels …. I will not use this company ever again.

Nicks answer to the issue (I will refund the delivery fee - which is the very least he should do. And give another discount). He states if the flowers do not turn out perfect he "will have fresh ones made" catches himself and says fresher ones made. So, this tells me they are going to deliver the SAME flowers that were not delivered yesterday and that sat on a truck for God knows how long.

The flowers were arranged to be delivered yesterday 5/6/22. Today is Sat. 9:39 AM and flowers have not been delivered. Those flowers were made at an unknown time yesterday, on the truck an unknown amount of time, taken back to the florist (I am guessing …. If not they were left on the truck all night) and again same flowers put back on the truck for delivery. I do not see these flowers delivered looking anything but wilted and a hot mess.

So disappointed in this company. I would have just not used the local florist - in the beginning. Now I will never use Proflowers again and will contacting Corporate Monday.

Such a disappointing shame!

What I ordered …. (1st pic)
What they sent …. (2nd pic)
There is no comparison. It's not even close! - will never use again and complaints are not even close to being done!

Sent this to their customer service:
On July 5, I placed an order for a dozen long stemmed yellow roses in a vase to be delivered to my wife and sister-in-law at their hotel in Beachwood, Ohio on their arrival, on Friday, July 8. Yellow roses were their mother's favorite flower--she died when they were young of cancer, so they mean a lot to them. I thought it would be nice for them to have these to "watch over them" on this trip. This trip was the first time my wife travelled alone anywhere--it was to see her family.

So on the day of supposed delivery, I got an email from you saying they were out for delivery today. I called you to check on them, but you could not reach the florist. I called again, still unable to reach the florist, so I talked to a supervisor. She gave me a small credit and said she would leave a message for the florist for delivery the next day.

Next day, today, I called again. Still unable to reach the florist. Called later today and again talked to a supervisor. He couldn't reach the florist. Like everyone else was very sorry, which of course means nothing to a customer, but he said the would contact a different florist, which I asked about yesterday and couldn't be done because it would mean a new order and it was after 11:00 am so the computer system wouldn't take a new order. Now that's not something a customer wants to hear.

So, because they are leaving to fly home on Tuesday, I decided this wasn't worth it, because they would be out all day tomorrow, and IF they were delivered tomorrow they wouldn't see them until that night--so only have them for two full days. Clearly, that was a waste, so I cancelled the order.

So, I don't see any advantage of going through ProFlowers, which I used in the past with more success. I could have called a florist on my own, talked to a real person and made sure they were delivered.

I hold you totally at fault for selecting an untrustworthy florist who you can't even get in touch with to track an order. I don't want a discount on my next order, since there won't be one. I don't even want an apology, since that doesn't resolve anything.

Perhaps you can not use this florist again and have a better way of selecting more reputable florists. Make sure you pass on my thoughts about the florist's lack of reliability.

Signed,
A former customer
Stephen Haas

Worst experience with any flower company ever. I ordered flowers for my mom, fiancé, grandma, and aunt well in advance for the holiday. I paid $30 in shipping/delivery date guarantee. My mothers arrived smashed and half dead. The day my fiancé's were supposed to arrive I received an email stating they could not be delivered. I called 3 times and spoke to 7 different people—all more incompetent than the last. One told me a delivery date could not be shared but then sent an email with a 2/23 date (obviously not right or helpful), the next cancelled my order making it impossible to re-order due to their system, she transferred me to someone in FTD ordering who knew nothing about what happened, but assuring me he would not be able to order the flowers I ordered a week ago. I asked him to transfer me to someone who could help, he sent me to someone named Luca who was just as lost as everyone but unhelpful enough to give me the "direct number to sales" which turned out to be Cox Customer service. When I called back the next person told me there wasn't a direct number but they would transfer me to sales. The sales guy confirmed the flowers I ordered a week ago would not be able to be ordered and there were only two arrangements I could get (can you imagine what those looked like the day before Valentine's Day? Yeah... the ones no one else wanted). Also, when asked if I was refunded, they could not tell me and I was encouraged to call my credit card company. Really? This company is top rated for customer service? Who did you buy to give you those reviews?

In my opinion, the VERY LEAST a florist can do is figure out how to deliver flowers on the most important floral delivery day of the year. Your entire business model should be about working out those kinks and having safety measures in place. I basically got shrugged off and transferred about like I was nothing. My business did not matter. My efforts were in vain.

What sucks the most is that not only do I not receive a product I paid for (and paid $18 in shipping + $12 for the specific delivery date), also the recipient now gets to feel like I didn't put in the effort. And, they know, you cannot just call another florist on the 13th of February and get anything good.

Please, please, PLEASE shop small. Go local. They do not care about you or your loved one. It was very clear they were disconnected emotionally and tbh, I'm not sure how they stay in business. They won't if they keep treating others this way.

Oh, they did offer me 10% off my next future order though because of my inconvenience. Can you imagine?

Bill Strauss, CEO
Pro Flowers
******* WA3
Belfair, WA. ******* May 7,2020

Ref: Order Number E*******
UPS Tracking Number 1Z 6A8 5T9 13 0007 9987

Dear Mr. Strauss;

Recalling Tom Peters, the author of In Search of Excellence; "95% of the customer will not call or complain about a problem with a product or service, but the remaining 5% will " I'm not sure how this statement might impact your business, but before I retired, it provided dividends for many years.

Pro Flowers has risen my Ire to a level not easily attained. I am writing to you this afternoon because of a complete lack of responsibility from your Customer Service Department and the UPS deplorable lack of accessibility to receive a compliant/feedback for the Excellence services they are reputed to give.

We live in the Desert, very close to Palm Springs. The temperature yesterday afternoon was 105 degrees. I walked out of the front door at 2:30pm and discovered a box of Flowers lying against the front door jam (see photo). I picked up the box immediately noting that it was very hot. I gave the box of flowers to my wife; upon opening the box it was noted that the flowers were hot, the packing material was hot and the flowers were just about dead.

I immediately called UPS, while my wife called your company to notify them of this problem.

I struggled for quite a long time trying to report this incident to UPS. After going round and round their voice mail, I finally discover the box was dropped off at 11:24am Interesting, we were home all day, setting about ten feet from the front door and never hearing a door bell ring or a knock on the door (as has always been done in the past when UPS has a delivery). Additionally, as I tried to get a person or a VM link to leave a message, I discovered that UPS has veiled there ability to receive feedback and there is no way to let them know about what has happened. There final message was to go to their website to send feedback. I did, only to discover the only feedback system was to file a refund request. I tried that and found a message that directed me to go back to the vendor with my compliant. The bottom line here is there is no way to give UPS any feedback on the poor service provided by their driver.

An additional thought about the UPS overall service aside from their hiding from any feedback, is I noticed your box was sent out on the 6th, delivered on the 7th. Based upon the contents of the box, the Roses being packed without any form of moisture to assist in their condition during transit, it seems the distribution network does not particularly handle fragile flowers well. Ie. No particular care needed to deliver flowers, perhaps setting in a hot warehouse for hours before being sent out for delivery, there by compounding a temperature issue?

Going forward Mr. Strauss, your selection of UPS as your distributor of choice might need reevaluating. As a matter of fact Bill, you, as CEO should try to personally dial their 800 number and see how easy it is to try to get anywhere in their maze: *******877.

Concurrent with the above, my wife spent 45 minutes with your Customer Service associate trying to get resolution to the delivered dead flowers. She stated the high level of frustration with the CS reprehensive, who at first did not acknowledge a problem, then offered her a $10 off the next order. She told him she want a new order of flowers to replace the dead ones. After a long period of bantering back and forth, he said he would send a replacement order that would be delivered on the 19th of May; a long way off from Mother's day! More arguing ensued, she asked for a supervisor and was told there was none. She also asked for a delivery for Monday, the day after Mothers day would be acceptable; he reiterated the May 19th date again. The bottom line here Bill, is a credit was finally agreed upon to the charge, which was $85.35. The issuing of this credit did not come without a lot of jawing back and forth, what a waste of time trying to be a customer of Pro Flowers.

I will apologize for seeming to be a bit verbose Bill, but I feel compelled to let you understand what may be filtered to you and/or your office.

Sincerely,

Ron & Debbie Althouse

Incidentally, if anyone desires additional information, I am available at... to share details, pretty much 24/7 these days as we are still not permitted to leave the house, still

ADDEDUM

10:10 AM, 5/9/20 Just saw a UPS truck stopping next to my house delivering a box of flowers to my neighbor, went out to talk with him. I explained what happened yesterday; he could only say he has heard this before and that he is not aware of any number to call other than the one I already tried. He did add that some drivers are "germaphobic" and will not even touch a door bell or knock on a door.

I placed a Christmas gift order with ProFlowers this year. I ordered 4 holiday centerpieces to be delivered to 4 different addresses. One was to be delivered on Saturday, 12/21 and the other three on Sunday, 12/22. I got an email on 12/20 telling me that my Saturday delivery was being delayed until Sunday. I quickly called ProFlowers to let them know that recipient was leaving her home Sunday morning to head to the mountains for a family Christmas and needed to take the holiday arrangement with her - this my order for delivery on Saturday. After dealing with a woman whose English was poor, I was told that my delivery wouldn't happen on time. Based on that, I asked her to cancel the order. I was hopeful she understood me, although our communication was difficult. Instead of canceling that order, she cancelled another one. It turns out that ProFlowers went ahead and delivered the first order on Monday, 12/23, to an empty home and left it on the porch to freeze. The recipient of the second order let me know she did not receive hers on Sunday, so I called ProFlowers on Monday, 12/23. I got hold of a woman I couldn't understand at all. After repeatedly telling her I couldn't understand her, I asked her to transfer me to someone I could understand and she refused. I ended up hanging up on her. I then got on the ProFlowers chat and got Bernadette P. She promised me that my order would be delivered 12/24 better late than never. Then it didn't show up again. On 12/25, I tried the chat feature again and was told my order was cancelled and refunded, I was then told to call customer service at *******147 and ask for a supervisor. Since I already tried that the previous day and was refused access to a supervisor, I asked the agent to have a supervisor call me. She stopped communicating with me. I went ahead and called the number and got Steve. I was again promised my delivery would be made on 12/26 once he spoke with the local florist. He asked for my phone number and told me he'd let me know what was going on. I have since heard nothing and that delivery never showed up. The bottom line... I depended on ProFlowers for 4 centerpiece gifts for 4 friends. They ended up ruining my planned gifts for 2 of the 4 recipients... a 50% failure rate. I am very, very disappointed in their customer service. It is clear that their customers are not a priority.

I contacted ProFlowers *******670) to make arrangements for flowers to be delivered to my wife's work place on 2-14-19. I was told they will be there between the hours of 9am-5pm and I'll be notified by the carrier when they will be delivered.

Unfortunately she did not receive them on Valentine's Day. I contacted ProFlowers and they said they will have them delivered the next day on 2-15-19.

Today while waiting patiently for the carrier to contact me in the morning, I called ProFlowers again at approximately 2:32pm. I told them if they do not deliver within 30 minutes, I will cancel my order. (They had all day yesterday and already wasted about six hours today. Now it's almost 4pm and my wife will be getting out of work)

They then contacted their florist to check status but they were not able to make contact with anyone. Assuming they only called the florist once and did not make more attempts to call the florist. I asked for the florist number to check status. They did not provide me with the number due to company policy.

Approximately 30 minutes later, contact was made with ProFlowers and I canceled my order after it was cleared by their supervisor. Email confirmation of the cancellation was apparently sent to my email and money back within 1-3 business days. I'm still waiting for my email confirmation. This will be third time calling for email confirmation.

Despite canceling the delivery, ProFlower customer support said they can still deliver tomorrow to her workplace. Tomorrow is saturday... my wife does not work weekends. Customer support then said, we can deliver on Monday (2-18-19). I said she will have her flowers before Monday, but not by your staff.

I should of researched more about this company. Their website was organized easily for me to look at their fantabulous flowers, pricing, and "99% on-time flower delivery. 7 Day Freshness Guarantee. I easily became a prey to their deceptive slogan.

The following websites below is what I should of researched, before having an unmanageable business ruin a special Valentines Day for some who do not get to enjoy a special moment with their loved ones.

https://bestcompany.com/flower-delivery/company/proflowers

https://www.consumeraffairs.com/online/proflowers.html

On April 24,2018 I ordered 3 flower arrangements for a friends mom, my mom and my mother-in-law, to be delivered on Friday, May 11,2018. My friends moms flowers were delivered on Friday, May 12,2018, but included a card that wasnt from me, she had no idea who the flowers were from.
My mother-in-laws flowers also showed up on Friday, May 11,2018, however, her flowers were completely wilted, and there wernt even enough flowers to make the arrangement look like the one I purchased.
Then there are the flowers I ordered for my mother, which were also supposed to be delivered on Friday, May 11,2018. Mind you my moms flowers were going to the same town as my mother-in-laws, just down the street from each other. My mothers flowers somehow never ended up making onto the UPS truck in Ontario, CA on the morning of Friday, May11,2018. The tracking information on her flowers was updated to be delivered on Monday, May 14,2018.
Well, at this point I was livid! I called ProFlowers and spoke with customer service representative, Kevin. Kevin apologized for the inconvenience and offered to have something nice of equal value delivered to my mother the next day, Saturday, May 12,2018. He offered to send my mother, free of charge, 100 Blooms of Peruvian Lilies with chocolates, a spa kit and Bloom Refresh, which is another 100 Blooms to arrive 12 days later. This arrangement was so ugly, but I told him fine, just send it. Well, Saturday came and went, and my mother still had no Mothers Day flowers. What a surprise, ProFlowers once again didnt come through.
So on Monday, May 14,2018 I received an email from ProFlowers letting me know that the delivery date on my mothers original flower arrangement had been updated to be delivered on Tuesday, May 15,2018. Besides the fact that my mother had to suddenly leave the state to attend to her father, I was now pissed that these flowers, which I knew had to be dead by now from the heat, were again delayed.
I immediately got on the phone, once again to ProFlowers and spoke to some woman who sounded like she was from Iran. She pretended to be in shock at the error upon error on each arrangement that I ordered. After this entire phone call, that I had to keep saying, Im sorry what did you say, I cant understand you, I received a refund for my mother and mother-in-laws flowers.
Tuesday, May 15,2018 I receive the email from ProFlowers that mothers flowers have been delivered. So I call my dad and say, So I was just notified that moms dead flowers just arrived. He was just opening the box as I called. He said the flowers themselves were very nice, but the stems were so rotten and smelled so bad that he had to throw them away!
Please save yourself the trouble and just order from your local flower shop. At least this way you know what youre getting, and that your order will arrive.
Lets ban together and boycott ProFlowers and put them out of business!

I wrote this to them.

I received an email stating flowers were delivered as they were supposed to. Yes, indeed they were; however I made SEVERAL calls to you guys to INFORM you that the person will be leaving at 4pm She even stayed late to wait for them (by this time it wasnt a surprise for her anymore because she knew she was getting them) the customer service I was provided with was unexceptionable. I work for a large marketing company and WOULD never treat any clients as I was treated. My co-workers were even shocked by the way your clients handled the situations as they were on speaker phone. Facebook, Google and other social media platforms are big ways to spread positive experiences or negative. I really feel I deserve either part of my money back or something due to the issues we experienced. Not only that. The flowers did not look fresh AT ALL flower petals were missing from some. I am very disappointed in this company. This was my email from before to keep a paper trail to you and on my end I wrote you this...

2/12/18 I simply wanted to say I am very unsatisfied with my experience with your company. I do not plan on ever referring anyone to you nor using your service again. I ordered a gift for someones birthday and called back to state this person leaves work at 4:00pm to make sure it could please be there by the time she leaves. There is no reason for this person to get a gift the following day when I even paid EXTRA for it to be delivered on her BIRTHDAY. I called a few times and each time I was on hold for approximately 45min between all calls I placed. I kept being told my order number #*******999 cannot be found. I was asked literally the same questions numerous times as if I had a new person on the line and I will admit I was getting a little irritated because I work in customer service myself and would never handle a situation as they did. Not only was that not professional to keep putting me on hold I was transferred to someone whom I could not even hear. I was surprised they didnt keep me on hold until someone picked up. Also to make matters even worse BOTH people told me they would call me back to let me know when estimated delivery should be. NOBODY called me back and its been at least 3 hours. I really wish I never even placed my order and had my money back after this whole ordeal. This issue needs to be addressed please.

I never received any apologies or anything and to be quite frankly I am very upset with this company after what I went through. DO NOT WASTE YOUR MONEY BY ALL MEANS PAY EXTRA AND GO TO 1800FLOWERS WAYYY BETTER SERVICE

I would say if you want flowers for a special occasion and delivered on time, I'd stay away from ProFlowers. This is the 2nd. Time that my fiancée sent flowers to me for a special occasion and they came a day late. First was my 60th. Birthday in November, he ordered them early enough and they never showed up until the next day. The 2nd time was just this Valentine's Day. He asked me on Monday the 13th. If I had received anything at work, I said no. He sent me the tracking link, it said the flowers were in CT and schedule to be delivered on the 13th. When I looked again on the morning of the 14th. It said that they left CT@ 5 p.m. or so on the 13th and were in Northborough, MA and put on a truck for delivery@ 7:21 a.m. & would be delivered on 2/14. I called my fiancée at 4:30 p.m.to say I never received the flowers. He received an e-mail@ 5:52 p.m. to say the flowers had been received. But he had already sent a message to ProFlowers, their response: "Thank you for contacting ProFlowers regarding your order was delivered until your girlfriend left for work. We really do apologize for the inconvenience caused by the late delivery but we wish to inform you that our delivery hours for residence is 9:00 am-8:00 pm. However, we have tracked your order and confirmed that the order was delivered". Well 1, they should have been delivered on the 13th. So they were 24 hours late & 2, it was a company not a residence. And 3, the FedEx depot is about 10 minutes away from where I work and it took 9 hours for them to get here. If you look at the tracker, it appears my flowers had been riding around in truck for 3 days, they left NJ on Sunday the 12th. Very disappointing to receive flowers for a special occasion a day late, actually 2 days late for I wasn't at work when they were delivered, I got them on the 15th. When I came into work.

On Tuesday after I ordered for next day delivery on Monday, they called to ask to delay the delivery. They say they needed to find a "local florist" (does that tell you something). Their accent is not understandable, but the tone is inhumane. You are obliged to repeat details on your order over and over again while they write it all down again (even though this is supposed to be online). They misunderstand you and you have to repeat details, or they doubt that your billing address is what you say it is even when you are looking at your account screen at home. This is the first time out of five orders that I have had this experience having to talk with them. They don't seem to have any kind of empathy, express any kind of sorry about the delay on their part. All this makes me very concerned about the quality of the delivery and what will transpire, adding to the stress with regard to my relative in the hospital. Also, you wonder whether any of your personal information which is stored in multiple places (online and in their country database) is secure. The calls with cs total over 40 minutes of time, and it really felt as if they try to stretch out the time for as long as possible, even though they lack much friendliness. Like I said this is the first time they have ever left an email to call them back.

As a follow-up, they promised that since they couldn't deliver Tuesday, they would try to deliver Wednesday, before noon to the hospital. I told them the patient may be checking out later today, and as yet, no flowers by noon. It is entirely feasible that this company will not deliver any flowers today thinking they will not be missed. Based on our conversation, these people are baiting the customer, and if you show any kind of irritability, they will make matters worse for you on purpose, out of their maliciousness. So rather than help the customer, they are looking for ways to cut costs, make a profit for themselves as subcontractors, and justifying it on the basis of any kind of perceived rudeness. Between their inability to communicate, their willingness to put you on hold and create frustrations, and their general lack of desire to provide for the paid for service, yeah, I won't use them again. I already deleted all my contacts in my address book, and am praying they won't eff up the other set of flowers I ordered for another set of people this week. Probably just writing this review, they will try to retaliate and eff up that order too. You wonder why I just don't call them back to cancel both orders? Because they are really odious people to talk to, you can't get a word in, they make you fight to try to get the simplest transaction understood. I am sure that a cancellation will take about 3 hours worth of phone calls! That would be a total of over $120 spent on two orders, one with possible extra fee for promised before noon-time delivery.

Today, Thursday, three days after the order date on May 30th, the full miserable revelation of the Proflowers/FTD scam has hit. They kept promising they would deliver to the hospital by noon on June 1, but by 3pm, I get a phone call from a woman with a nice "American accent" stating they couldn't deliver Wednesday, but they would try to redeliver again tommorrow! Here is the LIE: On the website of my Proflowers account under tracking, it states the flowers were already delivered by May 31st! They are LYING AND PRETENDING IT WAS DELIVERED! I call the hospital but such flowers were never received; they would log it in because he was staying in a unit where they would have to hold the flowers at the desk. I call my parent, and they did not receive anything! (My parent is also an Korean War veteran, even though he is not white. Maybe Proflowers discriminates against nonwhites, or their foreign telemarketers do).

Anyway just to rub it in these SORRY-ASSED SCAMMERS emailed me to tell me that my second order of flowers, scheduled for Friday, "is on the way" -- another set of people, just in memorium from several years back. You know, they picked the wrong person to lay a scam on. It's very clear that they use these sub-sub contractors, florists working out of sweathouse garages, to assemble flowers or to delay delivery. On Monday the telemarketers said they are answering from the Philippines. So this is the level of "random SCAM." The last few years, I had just been lucky. They don't care about people, all they care about is money! They picked the wrong person to lay a scam on, because I am also a journalist, and I am going to write an article about this, because this is just the tip of the TTIP iceberg everyone! (Just wait till TTIP passes! They'll be selling us dirt and calling it a panacea in a pill pocket!)

Days after the order (now Saturday) the status of the order is the same; they act as if the order "has been delivered" and the order shows as delivered but there is NO TRACKING INFORMATION, unlike the other order which shows tracking information by UPS. The one saving grace is a time-delay in charging PayPal. They already charged PayPal for the bouquet "that never arrived." (It was supposed to be a Pink Florist Designed Bouquet, meaning the shop even had options on Pink. And just to show how malvo they are, Proflowers Twitter over the past couple days has shown (https://twitter.com/proflowers) pink shower motifs.) I cancel the payment on the next order of flowers and notified PayPal the reason why: both flower orders were the same price but only one actually delivered.