ProFlowersReviews 1,049

The flowers and vase were dropped off in a box by FedEx. My wife had to assembly the flower arrangement. I paid a lot of money for a professional flower arrangement and got a box of crap sent to my wife. I did not see any fine print stating that it would shipped in a box and not delivered by a professional flower service. I look like a real douche bag thanks to proflowers.com. The deal was not special, the flowers are low quality and assemble was required. Stay away and let them go out of business. I would have been better off getting an arrangement from a grocery store and dropping them off myself. I attempted complain to them and got the runaround until I got tired of waiting.
What a mistake.
Please Learn from mine

Well, I guess the site is decent and easy to use, so the star I have to give is about all it's worth. How often do you get to place an order in advance and avoid the extra charge for expedited shipping? For once I had the foresight to order a few days in advance and was excited to avoid that charge! An order placed Monday morning for a Thursday delivery - easy, right? The more time you give, the worse it is I guess. It's now Fri morning, and no flowers arrived on my wife's birthday. Not only that, but there was no warning or communication that this might occur. Timing is everything in their business, and they fail to accomplish that one element.

My husband ordered me an $80 Valentine's Day package which included 2 dozen long stem roses, a teddy bear, chocolates, and shower gel & shower beads. This totaled $80! They have a 7 day guarantee that the flowers will last. Well, 5 days later the flowers were dying, despite me adding flower food and changing the water every other day. I called them about it and they said they would refund me the flower cost, which seemed fine since I still had the bear, chocolates, etc. They refunded me only $29.99. So they are saying that $50 was the small bear, chocolates, and shower gel... all of which looked like it was from the dollar store?! I dont think so! Just for 2 dozen roses on Valentines day it was over $40, so how do I only get $30 back? BECAUSE THEIR GUARANTEE MEANS NOTHING. Also over $10 to ship. Rip off. Go to Walmart or the grocery store for your hunny, get flowers JUST as beautiful and deliver them yourself, and save probably $30+!

Never order from ProFlowers for a special occasion. I ordered (several days in advance) Flowers and a card for my mom for Mothers day. On Mothers day at 7pm, I received this email:

Dear Mr Baker,

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery for Mother's Day. With your permission, we would be happy to send the delivery on Monday with a back up of Tuesday to include a note of apology explaining the delay. Please accept our sincere apologies for any inconvenience this may have caused.

Simply reply to this email and we will set this up for you immediately. Thank you.
Best Regards,

FE Doug Lagasse
Customer Care
Proflowers Florist Express

When I wrote back and told them how ridiculous this is, they offered me 20% off my next order. It's been 6 days since Mothers Day and I still have no flowers, no refund and no apology. So not only did they ruin my Mothers Day, they won't even try to make this right for me. Customer Service here SUCKS!

Stay away from ProFlowers!

I heard an ad about flowers, on the radio, a hundred blooms for $19.99. When I went to the site I found the flowers I was looking for and ordered them. I approved the charge of $19.99 + 4.99 s&h, a total of $24.98. To my dismay, when opened my confirmation e-mail, I found that the had been shipped and the amount charged to my account was: $19.99 + 4.99 + tax + 19.99 + 12.99 a total of $69.50.

No where on the order I approved, did the additional amount show, if it had, the order would never been made.

BUYERS BEWARE OF THIS SITE!

I placed a $29.95 floral Valentine order with a $9.95 delivery charge. I could not find a way to access the total order price and in submitting my payment info found that my $29.95 flowers were now $80.00 and there was not one way to cancel or even go back to review the order. I am pretty sure that I am in some monthly promotion for $12.95 and even tho the options to check these problems out were given they did not respond to commands and defaulted back to the main page instead. I am among the poor and ordering flowers was something I did solely because I am having heart surgery on Valentine's day, my kid's live in Hawaii and I wanted to let them know that I loved them. My experience tells me that this company has set thier website up to take advantage of customers. It is deceptive and dishonest!

I ordered a panda bear with bambo plant for valentines day. Without advertising there was an extra cost for next day/guaranteed delivery or even asking if I wanted these services, they just charged it in addition to the 12.99 delivery charge. Cost of bear was $40.00, (and after seeing it its worth about $20.00) The charges for deilvery: $26.95. I have complained to no end. The are not hearing me. I read that scam about the free delivery. No deal there.
I will never buy from them again and if your'e smart you won't either!