Everything on the website was great. For some reason the package took over 2 weeks to get to me.
Ordered mugs with photo. They look great. Easy process to order & quick.
I am a regular user of printerpix and have made several albums with them. This last experience was dreadful. I was making a 100 page album and spent many hours creating it, during this time I recieved an error message tha the server was not responding' after 48 hours it returned but all the photos in my folder were missing. I continued to try to make the album as it was for my best friends retirement present but the experience only got worse. I saved constantly but everytime I turned the project off photos went missing, then one day over 50% of my almost complete album was missing. In place of photos were a white page with a rain cloud saying file missing. I tried to ring and waited 20 mins on a premium rate phone call on hold. I tried live chat and spoke to Manika who listened to my concern then vanished from the chat I tried again and spoke to Casper who said it was a glitch and all I could do was repeat the work. When I said I was worried it would happen again he said we will make sure it doesn't. I spent 8 hours one day repeating the work in one go because I was afraid to turn it off but photos were disappearing as I put them on. I contacted IT support twice who simply sent me the same template response twice. I made a complaint and still have had no reply. The album arrived today and it's awful, I can't give it as a present. The photos are too dark and pixelated, the print is poor quality. I paid an extra £22 for premium paper so I dread to think what the cheaper paper is like. You have let yourselves down badly printerpix, poor product and non existent customer service. You have lost a regular customer but as you can't even respond to my request for help I doubt you are bothered. I have sent two formal complaints and had absolutely no response. Shocking customer care.
The creation and checkout process are always great
Last project, I struggled with delivery and shipping
It took many weeks and the project was late
I really appreciated the opportunity to turn a couple of photos into the perfect thank you card.
Was told it would be in before Mother's Day but was weeks late. No tracking number provided.
Received very late even though I paid for expedited shipping. Missed her birthday.
Very easy to customize.
Happy with the quality and quick delivery
Efficient editing panel, easy to customize your own product.
Cards turned out beautifully. Shipping was fast! Will order from this place again.
Price was okay compared to the small canvas I got but I did come out beautifully
Gayathri V was very accommodating and helpful. He helped me track my orders and answered all my questions.
Everything went as planned. A little clunky on the phone but overall a good experience
Beautiful blankets and high quality! I have ordered several times and I am never disappointed!
My son wanted a personalized blanket for mothers day. It came out perfect and she loved it.
Item was great. Thank you for the prompt delivery. Much appreciated
Better price than any of the other competitors. And looked just as good quality wise if not better!
Thank you for your fast, effective and helpfulness Patricia :) You were able to solve my problem quickly and I appreciate it
The process of creating the canvas was so quick and the final product was beautifully crafted.
It takes more than three weeks to receive the package and the print is dark.
The canvas print turned out really well! It was a gift for my mother who loved it.
Overview
PrinterPix has a rating of 3 stars from 4,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PrinterPix most frequently mention great quality, photo book and long time. PrinterPix ranks 2nd among Photo Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members