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Here’s what consumers have asked with answers from PrinterPix staff and previous consumers.
Our customer service department went through a major rehaul. I'm in charge of making sure everything runs smoothly. If anyone still reads this and is questioning themselves on if they should order from us, you can shoot me a private message and I'll address all of your concerns.
I don't think corporate exists I dont think this is a legitimate company. I have reported them to PayPal and groupon will also be reporting them to my attorney general office
I totally agree with all of this... it took almost 10 weeks to get a terrible quality canvas for my mom
This company took my money for 5 calendars and sent one. Can't get a refund. Stay away!
If you are still having issues you can private message me and I will attempt to help you.
I went through Groupon as well, when I'd made my purchase. After all the horrible stuff I went through with this company, Groupon basically told me it was my problem and that because I'd used the voucher, I could not get it refunded. This was even though I'd had all the problems with the company that were still unresolved. I do notice though, that even when I'd informed Groupon about PrinterPix and all the negative reviews, they still continued to offer vouchers for that company. I guess the money in their pocket is worth more than making sure their customers are taken care of.
We are actually discontinuing our 8.5 x 11, so please pick ANY photo book you would like and we will make sure to honor the value of your Groupon. Just give us an email at contactus@printerpix.com and put the photo book you would like in your cart. Tell them Jeremy sent you and we will get it handled. Sorry for the disappointing news.
Strange, it never happens to me. If you're having any issues, just message me with your email and the issue.
This should answer your question: http://www.printerpix.com/image-resolution/
I talked to customer service today because my bar was red and at 0 and she said they just gave it to ups and she sent me a tracking number
