This company is not comprised of honest and transparent service. They tell you how long production takes and when your order will be shipped but what they say and what they do are two different things. They did not complete my oder and shipped according to their time line, and I even paid for expedited shipping. I even confirmed with them prior to ordering. Also, what I was charged for shipping what different then what is on their website. I was told that I would be issued a refund and am dealing with the mess now. I called several times, speaking with different representatives and they all told me things like I'll make sure it's expedited, I'll send a message to check what is going on, but nothing would come out of it. I'd have to call them back. It seems they would just say anything to make one think they are actually trying to help. I even emailed a manager who was no help. I'm still waiting for my original refund, the manager wrote he'd provide. Now, after speaking with customer service for the 10th time, I hope I will receive my refund, at least, since I won't be receiving my photo book when I was told. The representative had the nerve to tell me that my book was delayed due to printer issues. And now I'm paying the price of not getting my book in time because of their error. Good companies will rectify these errors and get pay one day shipping to ensure that the customer is happy and that they are a company that is true to their word.
Who would want to do business with a company that lies, messes up orders, and doesn't fix the situation? They mess up and their response is deal with it? There are too many reputable companies and I will not give anymore of my money and time to companies like Printerpix. And the less people who do will hopefully cause them to change their bad service. We can make the difference, because if it weren't for us, they wouldn't have any business.
DO NOT USE THIS COMPANY! POOR QUALITIY AND HORRIBLE CUSTOMER SERVICE! I ordered a graduation collage canvas and the faces on the pictures rolled over the edge of the canvas! WTH?
Tracking information lacking
Often states its sitting idle for days at production center
My experience was great, I would recommend printerpix to anyone who wants blankets
Perfect! Very easy to purchase and pick out pictures for the blanket
Beautiful work, quick delivery and good pricing! I have ordered twice and am super happy!
It was easy to design and good quality printing and fabric. It was delivered early too!
This is the worst Place to order, they dont deliever on time, they dont pick up calls, dont refund money. Please avoid it and dont even try..
I couldn't even make an order so I asked for a refund after I purchased a voucher. It has now been 2 months and still no refund.
Casper helped me with my order when my Groupon wasn't working. It was quick and easy to get it fixed. Can't wait to get my Magic Mugs in the mail!
It is very frustrating that you can't order two books at a time.
Once I figured out a few things, the calendar was easy to put together. I really wish they allowed more than 5 pictures/page!
The shipping was very expensive and it took almost 2 weeks to receive the order.
It took 4 weeks and 3 calls to customer support to get my book. They refunded the money.
Blanket turned out amazing. And fabric is high quality. I love it.
Got a gift for my wife - Wow! Really amazing product! I was so impressed, and super great price.
Excellent and speedy service by Kayla, an asset to your team, very knowledgeable and keen to resolve my issue
Love the hard cover picture book and the price was great! Especially love the free shipping!
Best deal for quality product and service.I love anll my canvasses. They look perfect. Easy to use site and easy to understand. Thanks!
I paid for the large blanket and it came in the size of a small towel.
Overview
PrinterPix has a rating of 3 stars from 4,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PrinterPix most frequently mention great quality, photo book and long time. PrinterPix ranks 2nd among Photo Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members