PrinterPix

I ordered a Photo Blanket w/ pictures of my almost 2 year old son for my wife to arrive by Christmas 2017. I ordered it on December 1,2017. It arrived by December 12,2017. It looked better than expected, at first, then I had noticed the photos were crooked and didn't take up the full space of the blanket. When my mother-in-law called back, we were assured the blanket would arrive by Christmas... well... it DID NOT! What should have taken a week FINALLY just arrived at my mother-in-laws home TODAY, MARCH 3,2018!

My mother-in-law, when she spoke with a representative named, Eugene, back in December, he assured her everything was being taken care of and that the blanket had been Expedited and then his Supervisor said it would arrive in 7-10 business days.

Now, my math may be off, BUT I AM QUITE CERTAIN that 7-10 business days later than December 12,2017 DOES NOT MEAN ARRIVING ON... Saturday, March 3,2018 (Almost 3 Months).

I've worked in Customer Service before, and I'm sorry, this company DOES NOT put the customer first, if they did, we would have received better results. Now, don't get me wrong, the product this time Looks Great BUT if you're on a timeline and want to get a gift for someone and you are taking a look at ordering from this company, I WOULD HIGHLY RECOMMEND AGAINST IT. The likeliness your order arrives in the time you expect w/ the Quality you would expect seems slim.

I hope this helps.

Highly recommend you do not do business here. I ordered a product and was promised it would deliver before Xmas. I ordered before their holiday cut-off date and even spoke with an online PrinterPix rep to confirm they would be able to deliver. My puzzle still has not been made according to their online tracking tool. (12/29/14) Please review the Printerpix.com reputation on review sites including Yelp. You will not be able to find many positive comments. If you truly are disappointed contact Groupon, AmazonLocal, Living Social and request these 50% off sites stop partnering with this organization. Their business ethics, quality of product and lack of delivery of promise should not be taken lightly. I am sure my comments on Facebook will not stand long; however here are the phone numbers for the three online organizations/they will also allow you to cancel and receive your money back with legitimate complaints:
LIVING SOCIAL CUSTOMER CARE Toll Free: 1 *******191
GROUPON CUSTOMER SERVICE: *******858 AMAZON LOCAL: Phone: *******975 Email: *******@amazon.com

PrinterPix hides 99% of their customer comments on their Facebook page so highly unlikely you will be able to get a real read of their social network feedback outside of sites like this. The customer service rep was highly unsupportive; however I believe they have so many unhappy customers to deal with that they are numb to the calls.

I ordered a canvas from them on May 20th. They sent me tracking information in an email on the 30th.The tracking information and the website i shouldve been able to view the tracking info on told me "access was denied". After the first time i got that, i kept trying everyday to reach out to someone about tracking my order and everytime id call i would be on hold for over a hour then the phone would hang up.Live chat isnt great either, i would go on and i would be 30 or whatever in the queue and once it got down to 10 or less, it would disconnect. Tried to email them as well and all you get is an automated response that NEVER answers your question.

Called today and i FINALLY got through to someone. They gave me the CORRECT tracking info and turns out my package was delivered to my old address on the 9th after i gave them my new address they told me they were going to fix

Someone took my package(canvas of my cats)

I wouldnt ever order from this company! Go somewhere else who actually have employees who do their job and seem to care

Never received my order and I've tried contacting them numerous times via email and phone calls. I hate them so much.

Your shipping rates are bull$#*!. You prints were mediocre, at best.

I placed an order with them in early November of 2017. I got my blanket and 3-4 of the pictures the faces and heads were cut off, however when I submitted the job everything was good and they verified that. They printed it again and same thing so they told me to place a new order so I did and I moved the photos to different location on the blanket and now different pictures on different spots of the blanket were cut off. They had me place a new order and move pictures around again same thing happened. This was a Christmas gift for my parents and I still don't have it and it is March 5,2018. I have talked to customer service talked to Customer service a dozen times or more through this whole process including 2 supervisors and have also emailed them that I want a call from one of the top executives to get this resolved and they say that can't happen and that they will walk it over to production. I have been waiting to receive my last reprint of the blanket for 3 weeks now and they aren't doing any thing about it. STAY AWAY FROM THIS COMPANY! I WILL NEVER ORDER FROM THEM AGAIN. IT HAS BEEN HORRIBLE!

Thank u so.much I hope they love it it got here in perfect timing her birthday is May first just hope I can hold out that long to give it to her