Princess PollyReviews 64

Expect cheap quality clothing at marked up prices and terrible customer service.

Bought two skirts in the same size but the sizing between the two were extremely off.
The material was also very poor quality (expect Shein quality but at 5 times the price). Beware of sponsored reviews!

One customer service agent said that the item can be exchanged while another said it cannot. Turns out, exchanges are not available to international customers (which is written at the very bottom of the page instead of under the "FREE EXCHANGES" section). International customers must also pay for return shipping.

Learned my lesson and will not be purchasing from Princess Polly again.

PLEASE DO NOT PURCHASE HERE if you want your items. I ordered $550 WORTH of clothes and did not receive my package. Instead of compensating me through a refund, I was then offered a "giftcard" to which THEY DISABLED. I'm now out of $500 and so many clothes. NOT WORTH IT.

Princess Polly has always been one of my go-to websites when buying new clothes. All of their items are trendy, and for the most part, affordable. I probably order something from them at least once a month! Their website is so easy to navigate, their customer service team is amazing, and the shipping is so fast!

Worst customer service!
I paid 20$ for 2 days express shipping for my close friends wedding and after a week it still stays on the factory! They ruined the day of the wedding I stay with nothing to wear and they didn't even sent the dress. Don't buy from them.

I bought some items from Princess Polly for the first time a few months ago. The items are very trendy and quite affordable. Some of the items were low quality, some were decent. I was disappointed with a few of the dainty pieces - one being a top that didn't fit comfortably and felt particularly flimsy.
However I particularly like their matching sets section.
It was easy to search for items that I needed and I like that they offer discounts and sales from time to time.
They offered free AU shipping over $50.

Their items honestly have a great fit and feel. Some things I recommend are their wyoming pinstripe blazer and ALL of their bags! Stay away from their heeled shoes as they are super cute but not comfy. Make sure to wait for a sale because it's definitely not worth full price.

This company will be out of business soon if recent behavior is any indicator. I ordered my daughter's Christmas presents from Princess Polly on December 2nd. Their website said everything was in stock and ‘ready to ship'. The following day I received an email from them saying that due to COVID they were experiencing some delays (understandable), and they would email me with my tracking number when my items had shipped. "Nothing to do here, babe"... just letting me know. Fine. Fast-forward 3 weeks and still NO COMMUNICATION from Princess Polly. Christmas is in 3 days. I have called customer service a dozen times or more, and each time I wait on hold for 10-15 minutes and then a recorded message comes on and says ‘sorry, but no one is available to take your call at this time... Please try again later ". Then it HANGS UP on you. I've also emailed customer service multiple times and get an automated response saying they received my email and please give them 48 hours to respond. That was over a week ago. Nothing since then. Nada. I cannot reach them and it seems like this is a giant scam.

I ordered a pair of jeans in my normal size and they were WAY too big. I exchanged them for a size smaller and they were in stock so I ordered them. After 3 weeks of them not arriving, I call to find out they had given my jeans to someone else. I was very angry because I had been waiting for a while for this pair of jean I had paid for. They refunded me but the jeans aren't even sold in the stores anymore so I can't get them. Very big lack of communication within their company I guess. Very disappointing.

Really cute clothes and true to size, what more could I ask for. No duties or taxes at the door and I live in Canada. I thought I would be slammed with one since I believe this company is Australian based but they literally just left it on my doorstep. It took about a week and a half to get to me which seems to be the all around consensus with all my packages that I order online. Would shop here again. ( it's my first time) (; got the top in a extra small. Its called Ferentina Crop Top. Then I got he cardigan in a small. It's called TWIIN Era Cropped Cardi Top. Quality is overall good but I would stay prices are a n little steep.

Been purchasing playsuits, sets and cute tops here for years and to be fair, they got overall good fast service. Customer service is quite helpful and prompt. Their sales are pretty good as well. Cute styles but some of their pieces don't have the best quality fabric and still going at about $60 and above, just aimed at school girls who don't know better. This is the place for mass produced stuff and last minute outfits with free returns if it doesn't work out. Fast fashion at its finest although few of their stuff do come from good local brands so those are of good quality. Beware that not all of their honest individual reviews make it on the product page so I'm writing it here.