Anh T.

NEVER ORDER HERE. I purchased a large order ($400+) to the U.S that was said to be "delivered" by DHL. I waited a day after the notification as they released it when I did not authorize but it was still not delivered! I reached out the team and DHL, which took 3-4 days to get a response already, both of them said they will be in contact with each other to "investigate". Investigation took over a week and I got a response "concluded that your shipment has been delivered correctly. DHL offers a door to door service, meaning the receiver does not need to be the one to provide a signature, so long as it is received at the correct address per shipping instructions.As a result, unfortunately we are unable to assist in further investigations, or a resolution, as it has been delivered to you correctly." My order was not their when I was home. No driver was on camera. What does their conclusion even mean? THEIR OWN WEBSITE states Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend changing your delivery method from our signature service."
I did not update my address or provide DHL with the authority so when did I waive my rights for a redelivery or refund. It is ridiculous
DHL and Fedex drivers have stolen packages before. What does GPS do? Nothing. PLEASE NEVER ORDER HERE THEY DO NOT TAKE RESPONSIBILITY.

PLEASE DO NOT PURCHASE HERE if you want your items. I ordered $550 WORTH of clothes and did not receive my package. Instead of compensating me through a refund, I was then offered a "giftcard" to which THEY DISABLED. I'm now out of $500 and so many clothes. NOT WORTH IT.