NEVER ORDER HERE. I purchased a large order ($400+) to the U.S that was said to be "delivered" by DHL. I waited a day after the notification as they released it when I did not authorize but it was still not delivered! I reached out the team and DHL, which took 3-4 days to get a response already, both of them said they will be in contact with each other to "investigate". Investigation took over a week and I got a response "concluded that your shipment has been delivered correctly. DHL offers a door to door service, meaning the receiver does not need to be the one to provide a signature, so long as it is received at the correct address per shipping instructions.As a result, unfortunately we are unable to assist in further investigations, or a resolution, as it has been delivered to you correctly." My order was not their when I was home. No driver was on camera. What does their conclusion even mean? THEIR OWN WEBSITE states Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend changing your delivery method from our signature service."
I did not update my address or provide DHL with the authority so when did I waive my rights for a redelivery or refund. It is ridiculous
DHL and Fedex drivers have stolen packages before. What does GPS do? Nothing. PLEASE NEVER ORDER HERE THEY DO NOT TAKE RESPONSIBILITY.