PrinceReigns

Good day. We apologize for any inconvenience that you might be having on the site. If you would like to email or call us the info is as follows, mail@princereigns.com or call 1866-PRINCE 4. Please free to email us any questions or concerns that you might have and we will be more than happy to assist you with your order. We are here to help you and I assure you that a conformation of the tracking went out with your order. Might be in your spam folder.

Haley,

We wish we could help you but without any order info or name besides Haley S (none in our system) there is nothing we can do for you.

As a side note we will be celebrating our 25th Year in Business selling the Princereigns Ingrown Hair Serum and will contrary to your belief, we will be around for many more years giving every one of our competitors a run for their money. We developed the Ingrown Hair Serum, Created the $142M Ingrown Hair Category and even Coined the phrase Ingrown Hair Serum.

Thanks for the feedback though and the opportunity to share our accolades.

We are sorry for the delayed experience Rose spoke of but we reminded her that all orders take 3 weeks minimum to fill from order, processing and fill. It is stated in the product description and on the order form itself at checkout on the website. Sometimes clients do not see this while purchasing.
Due to the high demand it is hard to shorten this time frame but we are making strides and should be closer to a 5-7 day turnaround shortly.

You state you ordered 1134 units which would be over $30k USD. Unfortunately we do not process orders over $2k online so we dont know who you purchased these from but it was not us. We recommend you notify your credit card company as they will surely be able to assist you in reversing this charge.

I do not understand why you would wait almost a year to look into the matter. We wish we could help you more but unfortunately this is beyond the order volume maximums we allow even for resellers.

Princereigns is manufactured by us, so if you see it on Amazon that too is us, as we have been manufacturing Princereigns for over 20 years. We are sorry you did not see the notice stating it was on backorder, also on the purchase page, and also on the checkout page but it would not be able to ship prior to the 3-4 weeks your speaking of. Everyone who could not wait received a refund also all those who placed an order and gave a REAL email address were sent emails keeping them abreast of the delay and their order. Unfortunately you did not. This of course is not a scam but instead a fault on your part.

We appreciate your responses although not 100% positive as most of the over 1-Million orders we have fulfilled successfully without issue since we started manufacturing the #1 Original Ingrown Hair Serum over 20 years ago are satisfied customers as evidenced by the fact that the 5 negative reviews are less then 4 weeks old. Unfortunately we stated on the website, on the purchase page, and on the invoice on the shopping cart that all orders placed would take a minimum of 3 weeks to be delivered. We wish we could of not have a backorder issue but due to the demand for the Princereigns Ingrown Hair Serum we do have significant issues keeping them in stock. Between clients signing up with spam emails in an effort to not get inn-undated with ads, and clients leaving phone messages with no return number nor order information for us to respond to it becomes an exercise in futility to respond within a proper timeframe. We have however made a few necessary changes due to the issues we encountered this past month. 1 IT Dept has added a filter to make sure the emails clients use to create an account have to be verified prior to creating an account. 2. Our customer service voicemails ask clients to leave an order number or phone number or else we will not be able to contact them. Hopefully with these new changes we can help alleviate the frustrations these 5 clients experienced.